5 summary reports on the work of the presidium.

Annual work summary report 1

Unconsciously, I have been working in this hotel for one year. From the beginning to the present, I believe tha

5 summary reports on the work of the presidium.

Annual work summary report 1

Unconsciously, I have been working in this hotel for one year. From the beginning to the present, I believe that apart from my own efforts and efforts, I also have the training brought by leaving the hotel and the support of the old staff and leaders. I have learned a lot in half a year, and the well-known business motto "the customer is always right" has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, as long as we don't violate the law and morality, we often meet the requirements of our guests. Therefore, from the beginning of induction training, employees will be instilled with: "The guests will never be wrong, and the mistakes will only be us." "Only sincere service will win the smile of the guests." I have always believed that customers are God, and I have always tried my best to make my service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests to handle service needs, telephone transfer and other services. At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the rest of the work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

During this year, I mainly did the following work:

First, strengthen business training and improve their own quality.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly conduct telephone language skills training, receptionist courtesy and sales skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.

Second, strengthen my sales awareness and skills to improve the occupancy rate.

According to the market situation, the front office actively promotes the sales of scattered rooms. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. It emphasizes the purpose of the receptionist: "As long as the guests come to the front desk, we will try our best to keep them" and strive for more occupancy.

Third, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Fourth, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and make guests satisfied.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel when they check out. This kind of service, and these problems are not caused by the cashier. At this time, it is most undesirable to shirk or blame the departments or individuals that have caused difficulties. "It's none of our business, but hanging high" not only can't make up for the mistake, but also makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.

"I don't know enough after studying hard." Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!

Summary report on the work of the presidium for one year II

In order to do a good job in the prevention and control of epidemic situation in the whole school education system and effectively protect the life safety and physical health of teachers and students, according to the Law on the Prevention and Control of Infectious Diseases, the Emergency Regulations for Public Health Emergencies, the National Emergency Plan for Public Health Emergencies and the emergency plans of all levels and departments, the prevention and control work in novel coronavirus of our school is summarized as follows:

First, the arrangement of teachers and students during the school extension.

During the extension of the school term, the school leadership team will be on duty according to the normal time, ensuring that one leadership team and middle-level cadres will be on duty at school every day. The person in charge will personally take charge of the shift, and the members of the leadership team should keep the work network and telephone open 24 hours a day and keep in touch at any time. The working hours of the teaching staff are determined according to the notice of the district epidemic prevention and control leading group and the school. The school publicizes and popularizes epidemic prevention and healthy living knowledge to students and parents through various channels such as WeChat official account, work group and class group. The school makes full use of information education resources such as Nail, qq and WeChat to provide support for students' family study. All teaching staff should strengthen policy study, especially the national, provincial and municipal documents on teachers' morality and vocational education, and do a good job in epidemic prevention and control according to the requirements of the school.

The second is the departmental responsibilities during the extension of the school.

During the school extension, students are not allowed to return to school for any reason. It is strictly forbidden to organize students to make up classes in violation of regulations during holidays, and all kinds of sports competitions, cultural performances and other crowd gathering activities will stop. Formulate and implement the "Guiding Plan for the Implementation of Distance Learning Education Services during School Delay". Using the internet to carry out distance teaching. During the extension of the semester, all disciplines ensure that classes are suspended and classes are not stopped, and lectures are mainly conducted in the form of online lectures.

The teaching department organizes excellent teachers to prepare lessons in advance, record the learning courses during the postponed school term, recommend free platforms and platform operation guides, build "air classroom" based on the public service platform of educational resources, make full use of the teaching resources provided by the network platform to guide students' online learning, and carry out online teaching activities, such as online teaching, online answering questions, online submission and correction of homework, so as to achieve effective connection with school education and teaching after school term. At the same time, schools are required to arrange students' study time and rest time reasonably according to the characteristics of online learning, so as to combine work and rest and ensure students' physical and mental health.

In the postponed semester, we will take improving students' self-cultivation, consolidating students' foundation and improving students' skills as the goal, and taking students' adulthood as the ultimate goal to carry out all kinds of work. While imparting knowledge and skills, pay attention to moral education, values education, patriotism education and epidemic prevention education. According to their own characteristics, each teaching and research group will encourage meaningful activities related to singing a song, enjoying a movie, helping the family with housework, epidemic prevention and control, etc. Attach importance to the teaching of basic knowledge, increase the amount of homework feedback, lay a good foundation for students and enhance their learning confidence.

Conditional teaching and research groups can improve students' skills through virtual simulation, network platform and students' own skills training consumables. For unqualified teaching and research groups, fine-tune skill courses and theoretical courses according to modules and chapters to strengthen the study of professional theoretical courses. After the epidemic is lifted, the school will restore normal order in time, and make overall arrangements for weekends and winter and summer vacations to ensure that students' school time will not be reduced.

Third, formal school prevention and control work

After the formal notice of commencement is issued, the trade union and the student affairs office will investigate one by one. Teachers and students who have symptoms such as fever, cough, sore throat, chest tightness, dyspnea and headache, or who have been in contact with people in epidemic areas for less than 14 days are not allowed to return to school. After the body has completely recovered or exceeded the isolation time, it can only return to school after being confirmed by the relevant offices, professional departments and class teachers and reported to the school work leading group for research.

The teaching content delayed by the delay in starting school is mainly made up by reducing the weekend time and compressing the summer vacation to ensure that the total teaching duration will not be reduced; After the beginning of the semester, in principle, "zero starting point" teaching is implemented, and network teaching can not replace post-holiday curriculum teaching. Teachers should be organized to prepare lessons through online teaching and research, video conferencing and other means.

Focus on epidemic prevention education at the beginning of school. Formulate and implement the school start-up plan, and establish and improve various systems such as morning inspection report, on-duty duty, information submission and emergency response. Conduct targeted teacher training, reserve necessary epidemic prevention and control materials, organize centralized disinfection on campus, and make good preparations for school. In the first week of school, the school should conduct a centralized education on epidemic prevention and control knowledge for students and organize a collective psychological counseling.

Summary Report on the Annual Work of the Presidium 3

How time flies! It's almost the end of the year. Looking back on the work of the past year, I have gained a lot and felt a lot. I am lucky to get the recognition and trust of the company. After the deployment of the company's personnel, I was seconded to the general department of the head office on # month #. I cherish and thank the company for giving me training and learning opportunities. With the strong support and enthusiastic guidance of the leaders and the active assistance of my colleagues, I successfully completed all the tasks assigned by the company with a serious and responsible working attitude, performed my duties well, accumulated work experience, and gained the recognition of my work ability and the trust of integrity from the company leaders. At the beginning of #, I had the honor to participate in the safety inspection on the construction site of the third phase project organized by the General Department of the head office, and at the end of #, I participated in the preliminary acceptance of the partial delivery of Westin Tianyu Hotel organized by the General Department.

In X month, 2008, I was transferred back to Ren Baoan as the leader of the _ _ security team. Now I will report my work and ideas in # to the superior leaders as follows:

First, resolutely obey the boss's leadership, seriously understand and implement the company's business management strategy and the spirit of work instructions, and implement them in the actual work of the post, always putting the maintenance of the company's interests first.

Second, adhere to the public security management policy of "prevention first, combining prevention with control", always educate and demand team members, be strict with themselves, and strengthen the inspection of the project site.

Third, adhere to the fire policy of "prevention first, combining prevention with elimination", improve the patrol and maintenance measures of fire-fighting equipment, strengthen the training of fire-fighting knowledge of team members, improve their fire-fighting awareness, and make them master the operation methods of fire-fighting equipment skillfully. Ensure the fire safety of the project site.

Four, formulate and improve departmental rules and regulations. Implement operations in daily work.

5. The leaders of the head office often show the guests around the project site and ask the team members to do a good job of etiquette and courtesy.

Six, the foreman is an important part of the department management, to carry out the daily work of the class. Grasping class management is equally important and can cooperate with each other to promote it.

In daily management, I try to do the following:

1. Follow the company's business philosophy and service tenet, take the company's corporate culture spirit as the center, actively care about drummers, and consciously cultivate drummers' cohesion and team spirit. From small to large, the company's joint efforts, combat effectiveness and collective sense of honor have been formed.

2. Set an example, take the lead in observing the rules and regulations and disciplines of the company and departments, maintain a rigorous and self-disciplined work and life style, set a good example for the players, guide the healthy development of the players, and create a healthy working atmosphere.

3. Strictly manage in the work, follow the principle of "fairness, openness and justice" in dealing with problems, establish management prestige through "rewarding those who have made meritorious deeds and punishing those who have passed", and fully mobilize the enthusiasm of team members.

4. Be meticulous in work and life, be serious and responsible, always understand and care about the work, life and ideological situation of the players, gradually cultivate their work feelings and win the trust of the players. In order to motivate team members. Under the guidance of the principle that ideological work is the lifeline of all work, according to the actual situation of the public security team, we should guide the team members to keep pace with the times, improve their quality and change their own concepts.

5. In all kinds of theoretical training, through explanation, comment and communication, the team members have different degrees of understanding and promotion in their ideological understanding and daily work. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective initiative and sense of responsibility, which is based on their loyalty and professionalism to the company, as well as their understanding and application of the true meaning of management and service, thus inspiring everyone to actively reflect their own values in their work and feel the joy of life.

These are all aspects that I strive to achieve and do well in one year. Throughout the year's work, objective self-analysis, I have shortcomings in the following aspects, and I would like to ask the leaders to correct me so that I can be further strengthened and corrected in my future work:

1, the work style is too impatient and demands too much on newcomers.

2. I am lax in my work.

3. Work experience and related management knowledge need further study and accumulation.

The year 20__ is coming, and we will meet it with confidence. The new year means new opportunities and challenges. Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder. I firmly believe that under the wise decision-making and operation of the company's leaders, the property management company will have a better tomorrow. As a member of the company, I will, as always, serve the company wholeheartedly, do my best to do my job well and do my bit for the company's development next year.

Summary Report on the Annual Work of the Presidium 4

I entered __x in 20__ years and worked as an assistant engineer in the planning and design department. In the course of nearly a year's work, I have not only deepened my understanding of knowledge, but also gained a better understanding of knowledge that I have not touched or touched very little in books before. Since work, under the careful training and guidance of the company leaders, I have made great progress and gained a lot through my own continuous efforts, both ideologically and at work. The work is summarized as follows:

Ideologically, we should persist in studying hard and seeking truth from facts, constantly improve our political and ideological awareness and level, and constantly explore and pursue. At the same time, keep personal goals consistent with the long-term planning of the enterprise, always be proactive, consciously abide by the company's rules and regulations, actively obey the leadership's work arrangements, and complete the work tasks on time. Maintain collective honor, demand progress ideologically, actively respond to the company's call, and conscientiously implement the company's processes and meeting spirit.

At work, I work hard, work hard, study the relevant knowledge of various majors seriously, and constantly enrich and improve myself. At the beginning of the work, I was mainly responsible for sorting out the minutes of various meetings and compiling the summary of the work plan.

While completing these tasks, I also learned a lot and had a deep understanding of my work. For example, when sorting out the minutes of the meeting, I will carefully record every decision and suggestion during the meeting, learn the ways and methods for leaders to think and solve problems in the meeting, and broaden the points and aspects of their thinking. In the recorded projects, knowledge of other majors or other fields is often involved, which is also conducive to the accumulation of knowledge, and will always let me learn at work and make progress in my study.

I have also made great progress in the process of writing work summary and plan. Have a deep understanding of the process of real estate development. The project development plan is not only a progress plan, but also includes planning concept analysis, product strategy, cost budget, capital arrangement, cash flow and so on. The formulation of the overall development plan includes construction application, design, construction, bidding and acceptance. Due to many uncertain factors, there are only a dozen big planning nodes, such as drawing time, construction reporting time, starting time, opening time, etc., but there are hundreds of overall development plans, and each work is very detailed. As far as the planning and design department is concerned, the progress node includes three stages: planning stage, monomer scheme design stage and construction drawing design stage. In the planning stage, we should give full play to our initiative and design the most reasonable and economical planning scheme under the multiple constraints of market demand, policy control and cost control. At the same time, we have to cooperate with the previous departments to complete the examination and approval of the master plan. In the monomer stage, it is necessary to urge the design unit to complete the monomer scheme design on time and ensure the quality, and to formulate construction standards and parts standards according to industry standards and market conditions. In the construction drawing stage, the design institute should review the construction drawing design at the same time to ensure the drawing quality, and then ensure the construction quality and safety. At the same time, it is necessary to cooperate with the previous departments to complete the examination and approval of construction drawings, civil air defense construction drawings and fire protection construction drawings.

Slowly, I began to complete some professional work, such as deepening the review of drawings, organizing the technical disclosure of construction drawings, and handling various design changes. At present, we have cooperated to complete the detailed drawing review of grc, railing and real stone paint in the demonstration area. Some problems were found in the work, such as the lack of horizontal plane in the deepening drawing, the failure to deepen according to the size in the construction drawing, the lack of details of some nodes, the fact that the details of nodes are inconsistent with the actual situation, and the misunderstanding of the drawing. What impressed me the most was the review of the deepening map of real stone paint. When leaving, the designer did not consider the primary and secondary relationship of the building at all, and did not highlight the key points. This kind of audit experience makes me reflect and warn myself while auditing and correcting others. Such mistakes can't happen, so we must learn from them.

While dealing with all kinds of design changes, I also learn from other people's mistakes by summarizing these design mistakes, and I have grown a lot, which can make me grow faster. At present, the timeliness of design changes is slightly insufficient. Through this year's work, I found some possible factors, which are summarized as follows:

The technical force of design institute is weak, and there are many design changes. In all the current design changes, the number of changes caused by design errors and omissions exceeds 60%, and its economic losses also exceed 55% of the total change losses. It is suggested that in the future, the audit and cost investment should be increased when selecting construction drawing design units;

Summary report on the annual work of the Presidium 5

Customer satisfaction is the most important criterion to measure a company's service quality. Through personal investigation of customer satisfaction, it is found that customer satisfaction is a psychological activity and a sense of pleasure after customer needs are met. For the customer, he spent a certain price and needed to achieve a certain goal. If a large part of the products and services we provide him are not his, even if your price is lower than others, it may not improve his satisfaction. Therefore, customer satisfaction is a quantitative index to measure customer satisfaction, which can directly understand the satisfaction degree of enterprises, products or services in customers' minds.

Customer return visit is also mainly a survey of customer satisfaction. At that time, in the process of trading, he could give feedback to the company about all kinds of situations that the customer might not have thought of, and what he encountered in the process of using or directly receiving the company's services. We would also study and save the customer's feedback, so as to improve customer satisfaction, and the ultimate goal was to prepare for further sales and plan carefully. Customers who pay a return visit to companies with brand awareness or recognition of their integrity are often more assured and willing to communicate and put forward some specific opinions. The information provided by customers is an important purpose for enterprises to pay a return visit or satisfaction survey. If the company itself is not well-known and the degree of planning a return visit is not good, it is likely to affect the company's own image and transaction again.

Zero complaints and no complaints are actually the vision of every enterprise. It can be said that there is no such enterprise, because it is difficult to determine the psychology and behavior of consumers. Companies can improve service quality through efforts, and service quality can only improve customer satisfaction, but can't determine customer satisfaction. Zero complaints and no complaints are the goals pursued by the company. He asked the company to serve consumers completely, and consumers are God. This sentence must always be kept in mind.

Generally speaking, whether an enterprise can survive depends on the support of its customers. This kind of support is directly affected by customer satisfaction, so we can increase customer satisfaction through good service, high-quality products and planned customer return visits. The goal of an enterprise can be "zero complaints, no complaints".

I. Work:

This week's work mainly includes the following four points:

1, do a good job of sorting out the basic information and reflect the customer's situation and information to the factory in time;

2. Do a good job in order tracking: after the customer receives the order, confirm whether the customer pays and whether the daily order can be delivered on time;

3. After-sales tracking: whether the customer confirms the receipt, tracks the receipt time, and returns or not;

4. Maintain old customers, keep in constant contact with them, and know the latest trends of customers' demand for products. In addition, we should introduce the latest products of the company to our customers to determine whether they need them.

Second, the problems existing in the work

1, express delivery problem, many of our products are equipped with motors, but our major logistics providers have express delivery restrictions in some areas, which leads to the lag of logistics transportation.

2. Due to the lack of product knowledge and the limitation of business level, I can't convince customers well in the process of communicating with customers, and I can't let customers place orders at the first time. In this respect, I still need to continue to learn to improve my product knowledge and improve my business level.

3. Different product quality problems have different degrees of customer response. Need to collect more customer feedback, and then feedback to the product department for adjustment.

I think product quality problems exist objectively. Different manufacturers have different production requirements, which leads to many after-sales problems, and we need to communicate and adjust with the production department in many ways.

Third, plan for next week.

1. Old customer maintenance: mainly order tracking, ensuring delivery on the day of ordering, and logistics tracking.

2, do a good job of after-sales tracking, last month failed to do a good job in this regard, so we must make hard indicators to gradually improve.

It is our important task to catch new customers. Many orders come from new customers, and we strive to seize every customer to buy our products.

4. Insist on learning product knowledge and improve your business level. Things change all the time, and I need to constantly add new knowledge to enrich myself. Insist on going out for a walk, keep frequent and effective communication with customers, and truly understand what products customers need.