How should the hotel front desk distinguish between selling a house and selling a house? Should we reward the person who made the reservation or the person who waited for the reward?

There is no reward for those who accept the reservation or check-in.

This is all the guests' initiative. People who book and check in are doing their own jobs. How can there be rewards?

The hotel can only say that it has set up a performance award for all employees, and all employees will be rewarded with the turnover or occupancy rate of the month.