Traditional Culture Encyclopedia - Hotel accommodation - Is it shameful to be an administrative receptionist?

Is it shameful to be an administrative receptionist?

There's no shame in being an administrative receptionist.

Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on duty and must not leave the post, the number of posts shall not be less than 2.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.

Job responsibilities:

1, subject to the work arrangement of the reception manager and director.

2. Exceptionally special things must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4, do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.