What are the important links in hotel room management?

1. Finishing guest room configuration: The first standard, according to the requirements of "Standard for Access to Star Hotels", is that "all electrical appliances in guest rooms have been put back in their original places", which reflects standardized services, but it is too simple to reflect personalized services; The second criterion is based on experience, which is configured according to the usage habits of guests, and the guests who continue to stay on site can reflect personalized service. The housekeeping manager makes a daily list reflecting the different habits of guests using items. Everything on the list will be arranged in place according to the requirements of the list, and things not on the list will be arranged according to the hotel regulations. The guest will have a good reaction if the guest room is cleaned up like this. 2. Tidy up guests' clothes: three standards: one is to tidy up guests' clothes; Second, adhere to the local classification, convenient for guests to use; Third, be sure to hang it in the closet. You should leave a message for the guests, such as "Dear Mr. X or Miss X, please hang your coat in the closet now, I hope it won't affect your use."

Room attendant XXX. 3. There are three standards for sorting guest shoes: one is to provide services for sorting guest shoes; Second, put the shoes in the natural sight of the guests, so that they can be easily found when they put them on; The third is to put the shoes in the position and place where the guests can wear them conveniently. 4. Organize newspapers and magazines: summarized as seven sentences: 1. Organize newspapers and magazines for guests; Second, adhere to the local classification, convenient for guests to use; Third, the newspapers and magazines assigned to the guest room by the hotel are only kept for one day, and those that exceed one day are taken back from the guest room; Fourth, the newspapers and magazines brought by the guests have been kept for the guests after finishing; Fifth, according to the reading habits of the guests. For example, newspapers and magazines sent by hotels are usually placed on the desk. When cleaning up the guest room, they found that they were used to reading in the bathroom, so they arranged it and put it on the sink in the bathroom or on the countertop next to the toilet. Sixth, for VIP guests, in addition to placing a set in the standard position, add a set in the place and place where guests are used to reading, reflecting personalized service; Seventh, don't flip the books, newspapers and magazines that the guests are reading. You can put a bookmark in the position and place where the guests are reading as a reminder.