Hotel Front Desk Training Report [3]

# Internship Report # Introduce the model essay "Three Training Reports of Hotel Front Desk" collected by KaoNet for your reference. For more information, please visit the internship report channel.

one

A blank sheet of paper, only through internship can we experience society and life. In this humble position at the front desk, I can feel the human feelings in society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to things I had never paid attention to.

Obviously, the workload at the front desk is very heavy. Moreover, when the hotel receives important guests, it is generally the manager who will give instructions or even handle them personally, and no negligence is allowed. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same, it is repeated every day, but most of the guests received come from all over the country for sightseeing, so they can feel that different regions have different cultural atmosphere. Of course, most people who come to Lin 'an are domestic tourists, and there are few exotic feelings.

Perhaps, in the eyes of outsiders, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. In these three months of long and short talks, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should finish every job with our heart, not complain. When you make a mistake, try your best to make up for it, instead of running away. What I want to say is that at present, the salary of the hotel front desk is generally the basic salary plus commission. That is to say, there are many guests and the salary is high. This is the motivation to encourage everyone to work hard and work overtime.

As a newcomer, mistakes will inevitably occur in the work. Fortunately, the manager and colleagues didn't blame me very much, but gave me comfort and encouragement, which made me very moved. It is not easy to meet such an enlightened boss and colleagues. Thank an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, never be shy about asking questions.

The internship is over now. It was an unforgettable day, full of joy, sweat and bitterness. It's hard to make it clear in a few words. These three months are short, but the process is long. I want to sum up, strengthen my own shortcomings, reorganize my confidence and welcome a new beginning. Through this internship, I really learned a lot of practical things that I can't learn in class.

In the next two years, I will continue to study at school, because the next stage of study is also related to this internship, so it also lays the necessary foundation for future study. Finally, I would like to thank all my colleagues and managers in the hotel for their concern and care during my two-month internship. I have learned a lot from you. I hope the hotel will get better and better!

two

As a graduate majoring in hotel management, I have applied for XX Hotel for some time. Looking back on this period, it was a precious experience in my life and left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books. During the internship, the unit gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made necessary progress.

I was assigned as an intern at the front desk of the hotel. The work shifts at the front desk of the hotel are divided into three shifts: morning shift, middle shift and all-night shift, with weekly rotation and rest. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose. In case of heavy workload, one cashier can be assigned, one person can register for sales, and the other person can be responsible for other services and contact work. It can also reduce the pressure on cashiers and make them clear-headed and not make mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

Perhaps, in the eyes of others, the work at the front desk is very simple. In fact, the procedure of this work is complicated and numerous. In these months of long talk, I found that to do a good job, we must adjust our mentality. No matter whether the work is heavy or leisure, we should finish every job with our heart, not complain. When you make a mistake, try your best to make up for it, instead of running away. At present, the salary of the front desk of a hotel is generally the basic salary plus commission, which means that there are many guests staying and the salary is high, which is the motivation to encourage everyone to work hard and work overtime. As a newcomer, I will inevitably make mistakes in my work, but fortunately, my manager and colleagues didn't blame me very much and gave me comfort and encouragement, which made me very moved. I am very grateful to an elderly colleague for telling me that no matter what kind of environment, I should remember three things: first, diligence, second, patience, and third, never be ashamed to ask questions.

I really learned a lot these days. Besides some basic skills and common sense of service, I also learned how to be a man, how to handle the interests of myself and the hotel, how to handle the interpersonal relationship between colleagues and how to adjust my mentality. What makes me realize is that a waiter should have a strong sense of service. Practice is a good platform for us to have a new understanding and familiarity with society. Only when we have experienced it in reality will we understand that this society is so complicated and far from being as simple as we thought. During my internship in the hotel, for a while, I found my thoughts and opinions so naive, but then I slowly let them go. When I first started working, I didn't adapt to the long standing time and the change of work arrangement. At the end of the day, my hands and feet are stiff and sore. The first thing I want to do after work is to find a place to sit down and rest. I really can't stand it for a while. For these, I gritted my teeth and persisted, and I realized more deeply that it is not easy to survive. When I was at home before, I didn't seriously think about how these things came from. Now when I have a job, I find it hard to get it. In college, we are just a blank sheet of paper, and appreciate society and life through internships. At school or at home, there may be teachers or parents who specify what to do today and what to do tomorrow, but there, no one needs to tell you this. You must do it consciously and try your best. The efficiency of a job will be evaluated differently by others. In school, it is mostly a learning atmosphere. After all, school is

Where we study, every student is striving for higher grades. And in the workplace, everyone will work hard and strive for higher salary and promotion. There is competition between study and work. In the competition, we must constantly learn from other people's advanced places and learn from other people's behaviors in order to improve our potential. In this position at the front desk, I can gradually feel the human feelings in the society. I have accumulated a little social experience, learned the way of life and understood the complexity of interpersonal relationships, which is the most precious part of the whole internship process. During the whole internship, I not only saw my good side, but also magnified my shortcomings and deficiencies in all aspects without reservation, which made me pay attention to what I didn't pay attention to.

Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society. During my internship, I contacted the society in advance, realized the current employment situation, and made a plan for my recent employment plan in advance. Through this internship, I found the point of convergence between myself and society, and gave guidance for my employment direction.

three

According to the arrangement of teaching plan, I was assigned to practice hotel management in Julongwan Natural Hot Spring Resort from April 20th to1October 20th, 2009. During the half-year internship, I felt deeply, learned a lot and gained a lot, and personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During my internship, I carefully combined my book knowledge and followed the school's arrangement and plan step by step. And in accordance with the guidance of hotel leaders, I worked slowly, studied hard, mastered the basic business process of the hotel, learned the daily operation norms of wine spots, learned some cooking methods and eating customs of Cantonese cuisine, and learned the daily table manners of Cantonese people, and personally felt the necessity of standardized service and personalized service. At the same time, I also had a preliminary understanding of the catering industry in Guangdong ... I benefited a lot and felt deeply, and I deeply realized the close combination of study and practice. In today's increasingly fierce knowledge competition, obvious common sense competition, increasingly precious experience competition, materialistic cross-flow and developed economy, hotel service industry has greatly changed people's outlook on life, money, values and interests, and made people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a perfect prospect. It is precisely because people see this perfect prospect that many businessmen turn their eyes to hotels. meanwhile

For those who study this major themselves and plan to engage in this industry in the future, it is said that it has also produced endless motivation and pressure, and it is a sober step for us to know a lot about the future development of this industry!

1, initial adaptation stage

Due to the interference of a series of external factors such as the objective climate, economy, life and population quality in the north and south, the unaccustomed eating character, the hot climate and the discomfort of eating there, coupled with the strangeness to the hotel environment and colleagues at the beginning of work, have had a process of adaptation and adjustment for nearly half a month, which is also a time to challenge us and test our perseverance, but the mutual encouragement between classmates and the concern of hotel leaders have cheered me up. One step at a time, the confidence and strength to overcome difficulties and challenges, the patient teaching of leaders, and the enthusiastic help of colleagues all inspire me, especially my sincere feelings of wanting to enter the society as soon as possible, which is the source of power for me to adapt to hotels, get used to life and study hard.

2. After that, work hard and study hard

According to the needs of work, I was assigned to the front desk for the first time. I was completely distracted. The hotel adopted a way of getting to know each other. The work of the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering guests' questions, helping them with service requirements, telephone transfer, taxi outbound service and air ticket reservation. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but will choose the front desk of the department they contacted first, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. The lack of a hair dryer, a towel and a clothes hanger is usually trivial, but some guests will make trouble without reason. For example, when booking air tickets, the guest himself said that he would book three air tickets to Beijing, and the guest signed for confirmation. However, when our front desk staff booked tickets for the guests, the guests refused to admit that they had booked three tickets and asked us to refund the extra tickets. Although it was not our fault, the hall manager asked us to admit our mistake and refund the ticket because he had his own signature confirmation form. I was very angry at that time, but as the saying goes, "the customer is God" and "the guest is always right" are well-known management maxims in the hotel industry, and I deeply realized them.

At the front desk of the hotel, the work is divided into three shifts: morning shift, middle shift and all-night shift, and it is rotated once a week. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose and can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

Little by little, we study repeatedly day by day, and we are not ashamed to ask questions. Finally, it is the basic essentials of the whole reception, and I know the operation process like the back of my hand. However, due to the passage of time and the combination of theory and practice, we found some shortcomings of the hotel and suffered the pain and helplessness of the hotel people discriminating against our college students, so we had a theoretical debate with some hotel leaders. In particular, the unfair work arrangement and psychological prejudice against us are beyond our understanding. Two months later, we began to apply for changing departments actively, but because the hotel's positioning was different from ours and its interests were different, we held formal consultations. But it finally gave us an opportunity to communicate and learn from each other. I then applied to be transferred to the housekeeping department as a grass-roots waiter, which was very different from my previous job. The front desk is mental work, while the room is mainly manual work. I began to learn to do more and talk less. This kind of work is also very good, simple and pure, without competition and trouble. I learned how to make a good guest room and how to make it clean and tidy. Over time, I studied in the guest room for 25 days, but the superior leader wanted to transfer me to another hotel-a branch of the hotel. Originally, I signed up voluntarily, but without knowing it, the hotel directly informed me to transfer, and I really didn't want to go. However, the hotel forced me to go. We have explained to the leaders before that the internship is coming to an end and we hope to stay there and study in a stable environment. We don't want to adapt to the environment and enterprise of another hotel in the last month.

Culture, that would only make us more confused and learn nothing, but the hotel could not understand our recommendation and finally contacted the school, but under uncertain circumstances, the hotel made a decision to dismiss me. I have no choice but to leave. I completed my five-month internship and learned the basic essentials of reception workflow and room arrangement. At least I learned something I couldn't learn at school.

Although internship is only a short time in my student career, in the process of work, I don't simply sell my own labor force in exchange for remuneration, but always serve others with the standards of a student, especially a social worker. Only one kind of love is not enough. What I learned is a kind of consciousness, a kind of consciousness of serving others. Maybe I won't have to be a waiter in the future, but this awareness of caring for others and making contributions to society will last forever. Internship is a process of contacting society. Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society. Let me get in touch with the society in advance, realize the current employment situation, and plan ahead for my recent employment plan. Through this internship, I found a point of convergence between myself and society, which gave me a guide to employment.