Traditional Culture Encyclopedia - Hotel accommodation - 202 1 year-end personal work summary of personnel supervisor
202 1 year-end personal work summary of personnel supervisor
202 1 year-end personal work summary of personnel supervisor (1) The human resources department of the company successfully completed the recruitment task assigned by the company at the beginning of the year. For me, 202 1 is destined to be a year of changing ideas and ideas, a year of laying a solid foundation and improving through exercise. I constantly optimize myself with practical actions and strive to take my work to a new level. Now I will report my work since I took the post of HR supervisor of 202 1 Company as follows:
I. Recruitment
Actively maintain the existing recruitment channels, integrate internal and external resources in an all-round and multi-channel manner, and do a good job in recruitment. At the beginning of the year, there was a large turnover of hotel staff, which led to a large gap in some departments. Under the situation of the transformation of the overall market environment, the cost of external human resources has risen, and the overall recruitment work is facing unprecedented pressure. Over the past year, the following work has been mainly carried out in recruitment:
1. The recruitment interview has re-established a clear, standardized and streamlined model.
In accordance with the spirit of Notice No.202 1 issued by the Head Office on xx recruitment documents,1October, I assisted the Director to modify the recruitment process and interview process, and expanded the recruitment scope from the post-80s and post-90s to some people, from waiting in the office to actively recruiting in the talent market and various employment agencies. In the subsequent recruitment work, the standard implementation of written test and interview was relaxed, and the number of people recruited in the past was reduced.
2. Actively expand the construction of recruitment channels, maintain existing recruitment channels and promote new channels.
202 1 Maintain the original talent market of xx College and xx Road, and actively expand the development and construction of channels.
(1) For online recruitment: I investigated websites such as xxx with the director, obtained the first-hand information of online recruitment, and signed an agreement with xx to publish recruitment information and expand the recruitment area.
(2) Contact service agencies in time, attend job fairs more, and do a good job in talent reserve.
(3) Contact colleges and universities, recruit short-term workers and part-time jobs in winter and summer vacations, timely supplement the shortage of personnel, and greatly reduce the workload of existing personnel.
3. Internal prize-winning recruitment was conducted.
Actively mobilize old employees to introduce relatives and friends into the store and reward them for working for a certain period of time. Secondly, the age range of recruiting vegetable delivery students and waiters is relaxed, which breaks the traditional entry standard and ensures the smooth progress of daily work.
Secondly, training.
The training work in 20021year was mainly carried out according to the work plan of the X document of the headquarters in 20021year, focusing on cultivating hotel reserve talents, improving employees' professional quality and sentiment, mastering modern management knowledge and ability, and injecting vitality into the work.
1, keep in touch with the hotel training school.
In October of 20021year 10, most employees in store xx were systematically and professionally trained in six skills and practical skills, and obtained Shaanxi employment training certificate, which improved their practical ability as a whole.
2, middle management knowledge training x times
Xx management, xx management learning and team building knowledge were carried out throughout the company, which injected fresh blood into the management team and improved the management level.
3. Hold internal training courses for employees for many times.
Learning xx videos of excellent employees and giving lectures on etiquette knowledge and career planning will inspire employees to learn that "selling products is not as good as selling feelings", stimulate employees to master new knowledge and new ideas, rationally use knowledge and conduct targeted training.
4. Foreign cooperation.
Actively contacted the fire department, and conducted two trainings on fire protection knowledge popularization for all staff, which improved the overall safety awareness.
Third, performance appraisal, salary and social security.
At the end of June, 1, actively cooperated with the headquarters to comprehensively reform the performance of the kitchen, and detailed the actual work to every employee, breaking the previous situation of sharing the same pot and doing well.
2. According to the eighteen assessment criteria of managers, establish a file for each manager, so that the assessment is well-founded and the data is well-founded.
3. Regulate attendance again. After the monthly inspection, announce the attendance of employees on time, so as to be open and transparent. Let every employee know clearly, let everyone know fairly well.
4.202 1 year1month, the salary system reform was carried out in cooperation with the head office, which leveled the gap with the market wage and ensured the monthly attendance accounting. There are loopholes in the performance files of managers, which have been included in the books, gradually standardized and on the right track.
5. In terms of social security, actively verify the information of endowment insurance, medical insurance and industrial injury insurance personnel with xx and xx stores, cooperate with the financial deduction of the base of various insurances, and assist xx Building in sorting out basic information and handling relevant certificates. Strengthen business knowledge learning. /kloc-attend the training with the director of human resources and social security bureau in October 1. After class, I actively study social security knowledge in online forums, constantly enrich myself, and make myself have a certain understanding of social security knowledge.
Fourth, other work.
1, quality inspection and safety inspection work
(1) When the front office receives a large banquet, the floor safety inspection shall be done for the peak hours of two rice mouths. At the peak of serving, take the initiative to put down office work, supervise and inspect at the front line, and assist the front desk service.
(2) For the purpose of increasing income and reducing expenditure, check the pre-meal preparation, sanitation and cleaning, equipment maintenance, product quality, waste of raw materials and service flow one by one every Monday and Friday, register in detail, reward well done and punish poorly done.
2. Dormitory management
In order to improve the accommodation environment of hotel employees, standardize and unify management, and create a clean, orderly and comfortable living and rest environment for employees, the following measures are taken:
(1), strengthen the management of water and electricity in dormitory. To stipulate the use of water and electricity for hotel employees, praise the saving of water and electricity, and punish the wasting of water and electricity. Since the implementation of this regulation, the water and electricity consumption of staff quarters has been greatly reduced.
(2) The implementation, inspection, rewards and punishments of dormitory hygiene standards. According to the specific situation of our hotel staff dormitory, it is stipulated to check the dormitory hygiene twice a week. The procedure of "feedback-supervision by department heads-informed criticism-fine" in the morning meeting of dormitory with poor hygiene has been gradually improved. The sanitation of the dormitory is greatly improved than before, and the information is in good order.
3. Daily affairs
(1) Assist in customer maintenance: sort out the classified wedding files every six months, and issue wedding gift vouchers to customers in time according to regulations.
(2) Hotel system maintenance and assistance in maintenance: The hotel has no full-time network management, and actively communicates with Paco company and external maintenance technicians to consult and assist in maintenance of computers and networks, so that computers and printers can operate normally, improve work efficiency and reduce the company's expenditure costs.
(3) Organize newspaper materials: organize in-store activities, important meetings and employee contributions at the end of each month and report them to the headquarters in time to enrich the content of Bao Yue.
(4) Complete all tasks assigned by superiors in time.
Verb (abbreviation for verb) personal growth
Personal 202 1 is mainly a year of professional knowledge transformation and continuous work summary. Learned the execution of work and the management of objectives.
The recruitment of 1 and 202 1 is obviously more difficult than in previous years. I have the idea of giving up in practical work, but I have learned to be tough and persistent. Firmly believe in thought and overcome difficulties in action. I grew up and gained experience in some jobs. Thank you for your cultivation and encouragement.
2. Take advantage of all learning opportunities for further study and study to improve their professional knowledge and skills. In terms of learning, the company has given us a very big platform. 202 1 participated in the training of OA system, executive wisdom, etiquette, career planning and other courses, and participated in the collection and arrangement of xx, so that I got exercise, expanded my thinking, improved my working methods, improved my work plan and injected new and better ideas into my daily work.
3.202 1 Great progress has been made in the communication ability with other departments, employee conversation skills, administrative affairs handling and employee complaint handling.
4. Actively learn the basic knowledge of the six modules of human resources, and obtain the three-level certificate, which laid a certain foundation for the work.
202 1 The year passed quickly, leaving behind the accumulation of knowledge and experience. By comparing work and summing up experience, we can improve efficiency, working methods and self-working ability. With my practical actions, I will strive for the professional and standardized development of 202 1.
202 1 year-end personal work summary of personnel director (2) Looking back, the company accompanied me through a very important stage in my life, which made me understand a lot. The support and care of the leaders made me understand the warmth of the world. Here, I would like to express my heartfelt thanks to the company leaders and all my colleagues! With your help and understanding, I can be more handy in my work. With your help, I can make the company develop in by going up one flight of stairs and complete various tasks better. Its summary report:
I. Personnel management
1. Complete the relevant documents of personnel management thoroughly, and gradually improve and distribute them to all departments according to the development of the company. Revise and improve the documents issued by the company and various departments, and sign and issue them. Explain and supervise the implementation of published documents by all departments, and further guide the implementation.
2. Establish, improve and standardize personnel file management (new entry, resignation, transfer and upgrade).
(1) Re-file the existing personnel, and now the personnel files are complete.
(2) Departments and personnel are filed in groups, which is convenient for work operation, verification, transmission and management.
(3) Go through the formalities of new employment, resignation and transfer. Self-resignation, resignation and medical retirement of the resigned personnel should be classified and filed for easy verification. At the same time, do a good job in keeping files and materials such as personnel transfer and promotion, and send the information of new employees, resigned employees and transferred employees to the finance department at the end of the month.
(4) The person in charge of each department counts the number of on-the-job personnel every month, and counts and checks the resigned personnel, newly hired personnel and transferred personnel every month, so as to facilitate the audit management of departments, personnel and finance and strengthen the management of human resources.
(5) Collect, sort out and archive archival materials in time.
3. Personnel recruitment.
(1) Each department transmits the personnel supplement form.
(2) According to the actual needs of department personnel, reasonably recruit employees to equip each position. Through a series of practical measures such as widely publishing recruitment information, online recruitment and fixed-point recruitment, we have achieved fruitful results.
4. Staff accommodation. Make statistics on employees' accommodation every month, and report the list of employees living abroad to the finance department, and give housing subsidies according to the relevant rules and regulations of the company.
5. Strict labor discipline.
(1) Strengthen attendance management, with the help of the whole company, pay attention to commuting time and standardize attendance system.
(2) Implement the responsibility of strict attendance system.
(3) Strengthen the management of leave (rest) system and issuance of bills, and resolutely verify and deal with those who fail to perform leave (rest) procedures or leave their posts without authorization, which not only maintains the seriousness of the attendance system, but also stimulates employees' on-the-job enthusiasm, thus greatly improving the company's work style.
6. Do a good job in daily work, including the verification and review of excellent employees, salary, promotion and transfer. Check and verify the handling and replacement of work cards.
7. Monthly personnel statistics. Summarize the number of people in each department of the company every month and comment on new employees, resigned employees and transferred employees.
8. Collect information, develop and reserve human resources files, and improve office efficiency.
Two. Administration, office and general affairs
1, carry out the instructions of the company leaders. Do a good job of communication between superiors and subordinates, report the situation to the leaders in a timely manner, and feedback information. Do a good job of mutual cooperation and comprehensive coordination among various departments. Supervise and inspect all work and plans.
2, according to the leadership intention, draft relevant rules and regulations, work plan and other manuscripts. Responsible for the handling, receiving and dispatching, registration, circulation and instructions of company letters. Do a good job in the notification, review, transmission, supervision and inspection of company documents. Strengthen the management of office documents and archives. In the process of sending and receiving documents, the documents are delivered to relevant departments in time, which provides a strong guarantee for the company to implement the spirit of superiors and complete the tasks on time. At the same time, file management should be orderly and serve the company at any time. Strengthen the drafting and printing of written materials, which can be completed according to the specified time and content requirements.
3. Assist company leaders, improve and formulate company rules and regulations, and implement them.
4. Strengthen communication: solve problems face to face with employees, make employees work according to rules and regulations, make them understand and support logistics work, achieve good results, and pay attention to the improvement of logistics quality.
5, can perform their duties well, improve efficiency.
6. Supervision, management and inspection: every day, the environmental sanitation, fire fighting and discipline inspection work of all departments of the company will be handled on the spot if there is any abnormality. All kinds of undesirable phenomena, such as violation of discipline and rules, found in the inspection shall be promptly notified to the person in charge of the relevant department for handling. Strengthen management and improve the company's logistics service. Earnestly collect information, comprehensively and accurately understand and master the development of all aspects of work, analyze the problems existing in the work, sum up work experience, and report to the company in time, so that the company's superiors can comprehensively and accurately understand and master the actual situation of recent work and make correct decisions to solve problems.
7. Management of office supplies and work clothes in stock: the office supplies used by all departments of the company are counted and classified and stored in the computer to ensure the safety of materials. Responsible for the management, maintenance and maintenance of office facilities of the company. Including the procurement, distribution, storage, use registration and maintenance of company materials. And perform the inspection function, carefully handle the strict control and management of office supplies, warehousing and picking. Handle the handover and storage management of stock work clothes.
8. Manage the daily administration, personnel and office affairs of the company and assist the daily work of the general manager's office.
9, the company general affairs, do a good job in logistics.
10. Sort out, record and sort out the meeting minutes of the company's office and production meetings, and issue documents according to the meeting decision as needed.
1 1. Receive visiting customers and manage the company in various forms.
14, complete other tasks assigned by superiors, and finish them on time and with good quality.
Third, the plan for next year.
According to the department's work in 20021year, combined with the company's current actual situation and future development trend, the General Affairs Department of the Administration and Personnel Department plans to carry out the work in 20021year from the following aspects to fully implement target management. In 20021year, the administration, personnel and general affairs department will focus on the following aspects in addition to daily management:
(1) Strengthen logistics service and supervision, and revise and improve the relevant rules and regulations of logistics service according to the actual situation of the company's work, so as to make it more in line with the actual needs of the company's work.
(2) Cooperate with the company's construction to promote the work, strengthen administrative management, timely announce the typical people and things that appear in the work, and exchange salary for credibility to further improve the quality of work.
(3) Strengthen the management of human resources, improve the management of labor and personnel files and contracts, strictly control the company's labor and employment, do a good job in setting up posts based on things, and give full play to people's talents. Provide a reasonable basis for talent recruitment, salary evaluation and performance appraisal.
(4) Complete the daily recruitment and deployment of human resources.
(5) Strictly implement the company's rules and regulations. For example, attendance, employment and management after the completion of the dormitory.
(6) Strict office management, office supplies management and environmental sanitation management.
(7) Strengthen the development of internal manpower and talents, carry forward excellent corporate culture and corporate tradition, and infect people with excellent culture.
(8) Keep records of personnel turnover rate control, labor relations, dispute prediction and handling. It not only protects the legitimate rights and interests of employees, but also maintains the image and fundamental interests of the company.
Four. suggestion
Administration, personnel and general affairs work is a very serious and important basic work for a growing company, and it also needs the cooperation of the whole company. There are many projects that can only be done well with the cooperation of various departments, so it needs the attention and support of company leaders. Whether to change ideas from top to bottom and the degree of support and cooperation provided by various departments are the key to the success or failure of the work of the General Affairs Department of Administration and Personnel. Therefore, after setting the annual target, the administrative personnel department implores the company leaders and departments to give great assistance in the process of completion.
202 1, the company is busy, and the administrative personnel general affairs department has a great responsibility. However, I have always devoted myself to my work with full enthusiasm, conscientiously performed various duties such as administration, personnel and general affairs, implemented various rules and regulations of the company, and successfully completed various duties.
Of course, there are still some deficiencies in the work of the administrative personnel department this year, and these deficiencies will be improved and corrected in the coming year. With the development of the company, according to the demand, recruit talents, strengthen administration, personnel, general affairs management and staff training, and strictly implement the company's rules and regulations. It can be predicted that in the coming year, our work will be more arduous and demanding. To this end, I will work harder and contribute to the company!
202 1 personal work summary of personnel supervisor at the end of the year (3) In the intense and orderly work, 202 1 is about to pass. Looking back on this year's work, under the care of the leaders of the Municipal Office, the strong support of the Brothers Association and the correct leadership of the leading group, our personnel work has achieved good results and effectively guaranteed the leap-forward development of xx. The following is a brief summary of the work this year:
First, continue to strengthen assessment and improve scientific and effective assessment distribution methods.
As the most concerned issue of every employee, whether the salary distribution is scientific and effective is directly related to the enthusiasm and initiative of every employee. After investigation and study, we have formulated a new set of scientific and effective reward and assessment methods. Take out X yuan from the salary every month as the assessment salary, which is used to assess the four indicators of deposit, interest income, loan and work quality, in which deposit accounts for xx, interest income accounts for xx, loan accounts for xx, and work quality accounts for xx, and it will be assessed every quarter. Grass-roots cooperatives have also formulated two-level assessment methods according to the assessment methods of district cooperatives, so that the income of each employee can match its contribution to xx. At the end of the quarter, according to the completion of everyone's tasks, they will be returned in proportion.
Labor remuneration is approved monthly, cashed quarterly and calculated uniformly throughout the year. This fully mobilized the enthusiasm of employees and effectively embodied the principle of more work and more pay, and distribution according to work. And reward individuals and units that have made outstanding contributions and widen the gap between the rich and the poor.
Second, the staff management and education and training work
A modern enterprise team must be maintained by constantly updating new ideas. On the basis of existing employees, we will comprehensively promote the employee labor contract system. In order to better implement the policy of "strictly administering cooperatives", enhance the sense of ownership of cadres and workers, and prevent all kinds of cases, accidents, and violations of laws and regulations, the district cooperative signed a post responsibility letter with the majority of cadres and workers, and implemented a post rotation system according to regulations, so that every cadre and worker can understand what he should and should not do. Those who do not act according to the system or operate according to the operating rules shall be given corresponding economic penalties or warnings according to their circumstances; If losses are caused and adverse effects are caused to the company, the labor contract shall be terminated; If the case constitutes a crime, it shall be handed over to judicial organs for handling.
At the same time, formulate detailed rules for the implementation of employee education,
First, according to the differences of employees' academic qualifications, positions, ages and specialties. Make corresponding study plans and learn the method of combining concentrated study with self-study. Concentrate on study on Mondays and Thursdays, and the rest of the evening is self-study time.
The second is to take a combination of going out and inviting in for training and learning. In the first half of the year, * * * arranged for people to study in xx 10, and invited professional experts from various professional groups and brothers' associations to guide our work and impart experience.
Third, the professional departments of the community use the time of the monthly meeting to carry out training according to the actual situation. By strengthening the training of internal personnel, the political quality and professional quality of employees have made a qualitative leap.
In addition, centralized and unified training was conducted for new college students. Mainly carried out pre-job ideological and political education, professional ethics, laws and regulations and accounting cashier and other basic systems of learning. After 10 days of study, they have a preliminary understanding of the relevant systems and laid a good foundation for future work.
Third, other work.
1, timely and accurately fill in the labor and personnel statistics and the materials required by the municipal organization.
2, conscientiously implement the provisions of professional and technical post qualification assessment, and actively organize on-the-job personnel to participate in economic, accounting and other professional and technical post qualification examinations.
202 1 year-end personal work summary of personnel supervisor (iv) one year has passed in a hurry, and the company's operation has been on the right track. Under the correct leadership of the company's leaders and the joint efforts of all departments of the company, the human resources department has successfully completed various tasks assigned by superiors and company leaders closely around the development goals of the group company. The work of the human resources department is based on the annual human resources management work plan, and is gradually carried out in line with the company's work priorities. The work completed by our department in the past X years is summarized as follows:
First, establish and improve the company's human resource management system.
1. The improvement of the company's organizational structure and the determination of staffing.
In the first year of the company's establishment, the human resources department divided and defined the organizational structure of each department, analyzed and formulated the post setting and staffing of each department, thus preliminarily determined the staffing of the company, and constantly made appropriate adjustments to the staffing of each department according to the actual situation and work priorities, so as to make the staffing and staffing of the company achieve configuration and give full play to the roles of various functional departments and employees as much as possible.
2. Establishment of company management system
We know that strict and standardized management is of great significance to the survival and development of a company, so the human resources department has been committed to establishing a sound internal management system. Specifically, the planning organization has compiled three sets of normative documents for internal basic management-the company's job responsibilities, the company's human resources management system and the company's performance appraisal system.
3. The establishment of personnel management system
The human resources department is committed to establishing and improving the basic management system of the company, but also does not forget to establish its own standardized management system. A new salary system has been established. In order to cooperate with the company's new salary system, a draft performance appraisal system has been formulated and constantly adjusted and improved.
Second, the determination of the number of employees.
In X years of operation, I deeply feel that determining the number of employees is the most important task of the human resources department. The human resources department is a "manager" department. Only by accurately understanding the number of employees in the company can we calculate wages, personal income tax, welfare expenses and other work smoothly. If the number of employees is wrong, it will be useless to do anything next, and it will also bring disastrous losses to the company. However, the company will constantly adjust its production plan with the changes of the market every year, and the production line, direct workers and management personnel are all changing, so the work of determining the number of employees is quite heavy.
Three. Recruitment of company personnel
The first year is a year of rapid development of the company, a year of frequent turnover of personnel and a year of heavy recruitment tasks. This year, the company has many vacant positions, many personnel needs, and the time for employees to arrive at their posts is pressing. The human resources department has spent more time and energy on recruitment.
Fourth, the training work
Staff training is mainly reflected in the extraction of training fees. Because the qualified rate of products and iso are directly related to training, employee training is closely related to production. In order to apply for xx standard, the qualified rate of products produced by the company must reach above xx%, so training fees are invested every year to maintain the qualified rate of xx%. However, training will improve the level of employees. After one year of training, the company's original staff level will be improved, and the staff level is too high, which will bring unnecessary salary expenses to the company. It will be a good choice to lay off high-level employees and hire low-level workers at this time. Therefore, when extracting training expenses, we should also make good compensation for laying off redundant senior workers in the coming year.
Verb (abbreviation of verb) daily personnel management
While completing the above work, our department has given full play to its basic functions and played its due role in standardizing management, wage accounting, handling employee insurance and organizing various activities.
In short, in the X years of the company's market operation, the human resources department adhered to the principle of putting the company's interests first in the case of insufficient manpower, and played a good guidance and demonstration role in various departments.
Of course, in the work of X years, our department also has some shortcomings. Mainly reflected in:
1. On the establishment of the management system, we only had good ideas and did not increase the promotion, resulting in some work not being completed on time;
2. In terms of coordination among various departments, it needs to be strengthened;
3. The division of labor among departments is not clear enough and needs to be followed up;
4. Failure to invest more energy in employee training, resulting in the training work can not be organized systematically.
To sum up, the work of the human resources department in these X years is quite effective, and as an important member of the company's operation, it has played its due role. We are determined to constantly develop our advantages and experience, improve our shortcomings, and play a greater role and efficiency for the further development of the company.
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