What is the positioning of hotel gsm?

Service manager. Hotel gsm is the position of service manager, which handles complex affairs such as guest complaints, guest life safety and property compensation on behalf of the hotel.

GSM deals with all kinds of problems tactfully, decisively and flexibly in the interests of hotels.

GSM is the commander of the highest authority in the hotel.

GSM also needs to assist the front desk to experience the business operations directly under the jurisdiction of the front desk.

Job responsibilities of hotel service manager

1. Prepare management system documents related to hotel management.

2. Be fully responsible for the management of hotel projects to ensure the smooth opening of the hotel according to the overall brand development plan.

3. Organize and implement the operation coordination and supervision before and after the opening of the hotel.

4. Be responsible for the daily operation and management of group hotels, including the formulation and implementation of marketing promotion strategies, the establishment of hotel comprehensive management system, business processes and operating standards, etc.

5. Formulate the annual preparation target and annual budget, and implement the business management plan and scheme to ensure the realization of the business objectives.

6, according to the hotel development strategy, establish and improve the hotel human resources introduction, training, training and performance evaluation system.