Traditional Culture Encyclopedia - Hotel accommodation - Help: How to schedule guest room staff?

Help: How to schedule guest room staff?

Is there a formula? I’ve never heard of it as a lobby person, but from the hotels I’ve worked in, when it comes to guest room scheduling, there are usually more people waiting in line in the morning and fewer people waiting in the room. The ones on duty at night are At the very least, if you encounter a large number of reservations and need small adjustments, usually the guest room should be equipped with several shift staff, that is, working from 8:00 a.m. to 12:00 noon and leaving work at 3:00 p.m. I get off work at 8 p.m. Because there are more rooms to be cleaned in the morning and more rooms need to be arranged, while there are relatively few rooms to be cleaned in the afternoon. The main task is to do planning and sanitation. The shift workers mainly do the cleaning in the morning and afternoon. Book the final work of personnel shift change. Of course, if there is a foreman or supervisor, the work will be the same. Another function of the shift personnel is that they can basically adjust the rest arrangements of personnel, which is a relatively flexible shift arrangement. As for how to schedule shifts The specific plan should be based on the number of guest rooms in your hotel and the number of staff for you. Of course, if you are in a high-end hotel belonging to a major hotel, the staffing should be higher than actual needs because of the factor of staff savings. But I believe you are in a small hotel, otherwise you will not know how to arrange shifts when you reach the supervisor level. It means that your hotel is not big, and you have not received formal housekeeping training. It is more likely that you are not a guest room yourself. Yes, most other departments have missed guest rooms. Haha, I suggest you show your shift schedule to your manager at the beginning. Explain the reasons for your shift schedule and collect his opinions for comparison. OK.