Can the waiter go into the guest's room to clean up when the guest is out?

If it's cleaning, it's fine.

Hotel rooms are different from ordinary private residential leasing. Hotels are business places, and we can't judge them simply by "private space". Guests should take good care of their valuables, especially money, when staying in the hotel, and should not put them in an empty room. After the theft, you should inform the hotel or call the police as soon as possible to facilitate the investigation.

when a guest pays the room rate and stays in a hotel, a contractual relationship has been formed, which requires the hotel to provide corresponding services for the guest, such as complete facilities and equipment in the room, which also includes cleaning services.

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"uninvited" cleaning has become a hotel practice

Xiang Jianting, a member of the Evening News Reader's Lawyer Advisory Group and a lawyer of Zhejiang Yueren Law Firm, said that the waiter's "uninvited" entry into the room to clean is a phenomenon in most hotels and has become a hotel industry practice. There is nothing wrong with the hotel for service purposes, and most customers accept it.

hotel "uninvited" cleaning behavior mainly involves property safety and personal privacy issues. Regarding property safety, the front desk of a hotel usually requires valuables to be stored or kept in a safe. Therefore, it is best for customers to take valuables with them during their stay, regardless of whether there is a cleaning problem. With regard to personal privacy and "private space", it is difficult to produce the so-called personal privacy leakage problem because the customer is not in the room and the hotel waiter does not know the customer during cleaning.

Lawyer Xiang said that customers have formed a contractual relationship when they pay the room fee and stay in the hotel. This contractual relationship requires the hotel to provide corresponding services for the guests, such as providing a good living environment and ensuring personal and property safety, which includes cleaning services and of course, the guests' accommodation in it will not be disturbed.

Therefore, the hotel should consult the customers in advance about whether the waiters can "invite themselves in" to clean, and provide refined services according to the customers' preferences to improve the service quality. As customers, especially those who often stay in hotels, we should consider that most hotels have the industry practice of cleaning. If you don't like to have your room cleaned when no one is around, you should ask the hotel in advance. In the face of complaints, businesses should rightfully safeguard their rights and interests if they are not at fault.

Zhejiang Online-The waiter enters the room to clean the room without permission, and the passenger complains and gets compensation for the room fee

china network television-Can the hotel waiter "enter without invitation"? The lawyer explained that there was nothing wrong with cleaning the room, and the guests should take good care of their valuables.