Five essays on hotel work summary in 221

five essays on hotel work summary in 221

It is a kind of written material to summarize and analyze the study, work and life in a period, a year and a stage. It can help us sum up our past thoughts and carry forward our achievements. It is better to calm down and write a summary. How should we write a summary? The following are five essays on the summary of hotel work in 221, which I compiled for you. I hope I can help you. Welcome to read!

summary of hotel work 1

I have been working for nearly half a year since I joined XXX this year. According to the work arrangement of the hotel manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Now I will make a summary report on my work in 2xx.

1. On-site management of the hall

1. Since taking over the catering work in July, it took a week to make a comprehensive adjustment to the staff. Pay attention to the courtesy of gfd. Employees should use polite language when meeting guests. The service personnel in the regional stands are required to be on call, and the employees should supervise each other to make progress.

2. Insist on the inspection of gfd before the shift, and ask those who are unqualified to be sorted out and qualified before they can take up their posts, and supervise the use of guest manners, so that employees can develop a good attitude.

3. Strictly grasp the positioning of posts and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support the busy area at any time with the foreman as the center. Other personnel should do their respective duties, clarify their respective work contents, and carry out division of labor and cooperation.

4. Summary of hotel work in order to improve hotel service. 2

1. Being an excellent store manager

Although I am a new store manager, I know that my task is very heavy, and what needs to be done cannot be underestimated. Every day, my staff are busy, and I am beginning to worry that I have made mistakes in other places, and I will go all out every time. Although the work process is very hard, I still insist. No matter how tired I am, as long as I work hard, I can't go wrong. I don't know my staff very well. It's the first time for me to lead a store alone. Without experience, I have to do things in a down-to-earth manner. This is my requirement for myself to start. I need to know the whole hotel first, then the staff, clarify my responsibilities, understand, make no mistakes, and do what I should do. An excellent manager needs to take it step by step. Every time I work hard, I will also be integrated into this group, and I will take myself as one of them, count myself in the foundation to understand the voices of all employees, do what I should do and complete my tasks.

Second, the rewards and punishments are clear

There are many employees, and people's hearts are complicated. Some people are lazy in their work, making mistakes, affecting others and generating negative energy, which is not conducive to the development of the hotel. I have always dealt with such employees seriously. Of course, there is a degree of punishment, and we can't punish them because of some minor problems. Only when we make mistakes, we will give corresponding punishment. The punishment will still be carried out according to the rules and regulations of the hotel, not according to our personal preferences. I will strongly support those who are active in their work and have achieved results, and give them rewards to encourage them to have the motivation to keep on fighting, to go forward, to keep on advancing, and to make continuous efforts to achieve better results, so as to set an example for everyone and let all the staff learn from him. Management is a technical activity, and I can't get started immediately. In my work, HIA often gets the guidance of the hotel manager and walks by feeling the stones step by step, and I work hard at every step.

Third, unite as one

Since I am a store manager, I need to work hard with all the members of the store to create new achievements and make better achievements. I know that one's strength is limited.' Only the strength of the team can achieve the greatest success in Europe. Working with colleagues will not make me superior just because I am the store manager, so I will have more circumstances to discuss with you, concentrate everyone's wisdom to solve problems, and give full play to the strength of the team, instead of going it alone.

Fourth, keep learning to improve the strength of the group

At work, our work efficiency is not high because of the uneven ability of the team members. To improve the work efficiency, we also need to improve the strength of the team members. I will use the time to train all my colleagues and add them to their work to make them enter the working state faster and create more value for the hotel. As long as they are willing to learn, I will be willing to teach and train them so that they can be independent.

after a year's work, I am more and more familiar with the work of my own store manager, and I can do well the work of the store manager, take good care of the staff and manage my own troops. Hotel Work Summary 3

Through one year's work, with the in-depth understanding of the company's situation and my own growth, I have made the following plans for the work of the Human Resources Department in xx years:

1. System construction

Strive to complete the preparation of the qualification system for each department before March, including: job description (post responsibility system) and job requirements. The post qualification system is the basic data for the recruitment, assessment and salary setting of human resources departments, which is very critical. If this system can't be copied from other enterprises, we must communicate with the heads of various departments to formulate a qualification system that conforms to the actual situation of the company and can be used continuously.

2. Recruitment

At the beginning of the year, the company's personnel quota and quota were established, and the staff in the overstaffed departments were cleaned up to reduce staff and increase efficiency. After this work is completed, the personnel department should control all departments in strict accordance with the establishment and the salary budget of the department. At the same time, make good use of various recruitment channels to ensure the company's demand for talents.

iii. Training

1) In order to cooperate with the development of performance management, it is planned to train the company's employees above the director level in January or February of xx. To sum up the reasons for the poor performance appraisal in xx years, the managers of most departments in the company don't understand and understand performance management. Without their cooperation, it is empty talk to do the appraisal. At present, the teaching plan is being compiled and will be reported to Mr. Lin before the year.

2) Make an annual training willingness survey for middle managers years ago, arrange the participants for the training according to the needs of managers and the actual situation of the company, and make clear the training purpose of the participants before the training. The personnel department pays attention to the application degree of the training content, and effectively combines the training with the assessment, so that the training can really achieve the effect and spread from point to point.

3) After participating in the training class, the company's trainers must come up with training lesson plans and plans within 3 days, and conduct internal training for different personnel in different courses to ensure the improvement of the company's comprehensive level. The personnel department is responsible for investigating the training feedback and giving truthful feedback.

4) We can organize the middle-level company to participate in some outdoor development training in xx, and exercise and strengthen the team consciousness of the middle-level company through outdoor activities.

5) When the company sends staff to participate in the training, it can build an echelon of employees. When the manager of the department goes out to participate in the training, an assistant is appointed to handle the daily affairs, which can not only exercise the ability of the employee, but also improve the enthusiasm of the employee and gradually reserve talents for the development of the company.

it is precisely because of this that I feel my own shortcomings, and I am constantly learning and keeping pace with the company's progress. Hotel work summary 4

I have been working in this hotel for half a year unconsciously. From the beginning, I learned about the front desk to the present, and I believe that apart from my own efforts and efforts, I also left the training brought by the hotel and the support of old employees and leaders. I learned a lot in half a year. The guest is always right? This well-known business motto in the service industry has been brought to the extreme here.

in order to achieve certain financial goals, hotels should not only meet the material needs of their guests, but also meet their spiritual needs. Therefore, as a hotel operator, we often meet the requirements of our guests as long as we don't violate the law and morality. Therefore, from the induction training, employees will be instilled with:? Guests are never wrong, only us? ，? Only sincere service can win the smile of the guests? . I have always believed that customers are God, and I always try my best to make my own service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, it also includes services such as answering questions for guests, helping them handle service requirements, and transferring calls. At the front desk of the hotel, the work is divided into three classes: early shift, middle shift and all-night shift, and one of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose, which can be assigned to one cashier, one person to register and sell, and the other person to be responsible for other services and contact work under heavy workload. But also can alleviate the pressure of cashier, so that cashier can be clear-headed and make no mistakes. The most important thing is that this way of working can quickly let newcomers gain experience, be guided by their shift colleagues when the workload is small, and absorb more experience and grow rapidly when the workload is heavy. In the past six months, I have mainly done the following work:

1. Strengthening business training

As the front office of the hotel, every employee should directly face the guests. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, and foreign language training. Only through training can I further improve my business knowledge and service skills, and can I better provide quality services to my guests.

Second, strengthen my sales awareness and skills

Improve the occupancy rate. According to the market situation, the front office actively promotes the sale of casual rooms. This year, the hotel has launched a series of room promotions. The receptionist flexibly grasps the room price according to the market situation and the occupancy situation of the day while offering preferential policies. The number of casual guests at the front desk has increased significantly, and the occupancy rate has improved. It is emphasized that the receptionist: As long as the guests come to the front desk, we should try our best to let them stay? The aim is to strive for more occupancy rate.

Third, pay attention to the coordination among departments

Hotels are like a big family, and friction will inevitably occur between departments in their work, and the quality of coordination will be greatly affected in their work. The front office is the central department of the whole hotel, and it has a close working relationship with catering, sales, guest rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it to avoid the deterioration of things, because everyone's common purpose is for the hotel, and if it is not solved and handled well, it will bring certain negative effects to the hotel.

Fourth, consider how to make up for the mistakes made by colleagues and departments

Ensure that the guests check out in time and make them satisfied. The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that cause difficulties. It's none of your business. Hang it high? The most undesirable thing is that it can not make up for the mistakes, but makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guest is often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between the guest and me. Although the sword is sharp, does it not sharpen? 、? Do you know enough after studying hard? .

Only learning can sharpen a person's character, improve his moral cultivation and improve his service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow! Summary of Hotel Work 5

1. The tense and busy 2xx year is about to pass, and we will also welcome 2xx with a new look and attitude.

looking back on the past year with the hotel, I have learned a lot. No matter what position I am in, I am conscientious, abiding by my duties and adhering to principles. I believe that ordinary posts can also make extraordinary careers, and it is also an experience for me, so my efforts and efforts have been affirmed. I would like to take this opportunity to thank the hotel leaders for their trust in me and give me the opportunity to be the head of housekeeping department. Although there is pressure, it is full of motivation. In order to better carry out the work next year, we will summarize the work this year and plan the work next year.

2. Every employee working in a hotel has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and governance level of a hotel.

The cashier is the core part of this hotel. I know that my responsibility is great, and my negligence will bring economic losses to the hotel. Therefore, at work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we make further progress in our business knowledge and service skills, and we can better provide quality services to our guests and make them overjoyed.

3. The past 2xx years have been a full, busy and happy year.

At the arrival of the new year, looking back, in almost one year when I came to our X Hotel, as a newly-hired employee, with the care and help of our front office department leaders and colleagues, I have been able to work independently since I didn't know anything about hotel reception. Never dare to speak to be able to communicate freely with guests! Here I sincerely thank the department leaders and colleagues who helped me, thank you! Now I will make a summary of the work in the previous year.

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