What is the content of hotel training?

The content of hotel training is as follows:

The content of hotel training includes employee skills training, fire safety training, hotel etiquette training, etc. According to different post skills, it is usually divided into: Covering systematic training in hotel management, operations, team building, channel sales, performance management revenue management, OTA skills, front office sales skills, etc.

The specific content of hotel training is as follows:

1. New concepts and ideas of management have become an urgent knowledge need for hotel employees, including managers. Therefore, more efforts should be made to train managers on professional knowledge. When conditions permit, some personnel will be sent to participate in some tourism management professional certification training to make hotel management work more formalized and standardized. At the same time, it also strengthens and improves personnel's loyalty to the company and solves the problem of staff turnover rate in the catering industry.

2. The hotel front office is an important window for creating high-quality services and enhancing corporate image. The lack of service skills and irregular operating procedures will inevitably have a vital impact on the hotel's operations.

3. In the pre-job training assessment for hotels, basic service theory and operational skills are generally not strong. This year will be a focus on improving the quality of personnel. If conditions permit, technical training for front-line staff and service personnel will be organized in the second half of the year.

The role of hotel training

Training can allow new employees and veteran employees to understand job requirements, enhance their sense of responsibility, reduce guest complaints and reduce employee turnover, thereby ensuring service quality. Stay productive at work. Employees with the correct mentality and skilled skills will naturally have good professionalism, and one of the main purposes and effects of training is to improve the mentality and strengthen the skills.

When employees cannot complete their jobs effectively, work pressure will form and manifest itself in various aspects. Successful training can effectively reduce work pressure and increase work fun through the improvement of employee skills. Reduce turnover and attrition. Through training, employees will appreciate that the company provides them with opportunities to grow, develop and achieve greater success at work, which will naturally and effectively enhance the company's centripetal force and cohesion towards them.