What are the management rules and regulations for hotel employees?

1. Work attitude:?

1. Complete various tasks accurately and timely according to hotel operating procedures.

2. If employees have different opinions on their boss’s arrangements but cannot convince their boss, they should generally obey and implement them first.

3. When employees are dissatisfied with the response of their immediate superiors, they can report it to the next-level leader. ?

4. Work conscientiously, be hospitable to guests, speak kindly, be modest and prudent, and behave in a steady manner.

5. When dealing with customer complaints and criticisms, you should listen calmly, explain patiently, and do not argue with customers under any circumstances.

2. Uniforms and work badges:

1. Staff uniforms are issued by the hotel. Employees are responsible for taking care of their uniforms.

2. All employees should wear work badges as part of their work uniforms. Failure to wear a work badge will result in a RMB 5 deduction. Employees who have lost or damaged their work badge and need to reissue it will be charged RMB 10.

3. Employees must return their work clothes and work badges to the competent department when they resign. If they do not return it or the work clothes are damaged, they must pay the cost of the clothing.

3. Appearance, appearance, demeanor and personal hygiene:

1. The mental outlook of employees should be natural, smiling, dignified and steady.

2. Employees’ work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces and keep their hair away from their ears and collars.

4. Female employees should comb their hair and use hairpin nets.

5. Male employees should wear leather shoes, and slippers or sandals are not allowed. Female employees should wear black shoes and flesh-colored darned stockings with the ends not exposed outside their skirts.

6. Fingers should not be smoky, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant earrings are allowed. Kitchen staff are not allowed to wear rings while on duty.

8. During working hours, do not cut nails, pick your nose, or pick your teeth. You should cover yawns and sneezes with your hands.

9. Keep quiet during working hours and no loud noises are allowed. Be gentle when talking, walking lightly, and operating lightly.

4. Lost items:

1. Any money or items left behind at any place in the hotel should be handed over to the supervisor immediately and detailed records should be kept.

2. If the items are left unclaimed for three months, the hotel’s top management will decide how to handle them.

3. Failure to report the missing items will be regarded as theft.

5. Hotel property:

Hotel items (including items issued to employees) are hotel property. Regardless of negligence or intentional damage, the parties must compensate at their discretion. If an employee commits theft, the hotel will immediately fire him or her and hand it over to the public security department depending on the severity of the case.

6. Attendance.

1. Employees must work according to the shift arranged by the department supervisor. If they need to change shifts, they must first obtain permission from the department supervisor.

2. Except for managers above the supervisor level, all employees must sign work cards when going to and from get off work.

3. If an employee forgets to sign his or her card before and after work, but can indeed prove that he or she is at work, depending on the circumstances, no more than 50 RMB of salary will be deducted each time, depending on the circumstances.

4. It is strictly prohibited to sign a card for others. If there is any violation, the person signing the card and the card holder will be subject to disciplinary sanctions.

5. If an employee is unable to come to work on time due to an emergency, he or she should call the department supervisor to obtain approval and make up for the leave. Otherwise, it will be treated as absenteeism.

6. If the work card is lost, report it to the Human Resources Department immediately and a new card will be issued with the approval of the department supervisor.

7. Employees are not allowed to leave the store without approval during working hours.

7. Employee Wardrobes:

1. The competent department is responsible for the distribution of employee wardrobes. If necessary, two or more employees can share one wardrobe. Employee wardrobes cannot be transferred without permission, and any violation will result in disciplinary action.

2. Employees must always keep the closet clean and tidy, and no food, drinks or dangerous goods are allowed to be stored in the closet.

3. When the competent department allocates wardrobes, they will issue a key for free. If you lose your key, you will be charged RMB 10.

4. If there is an emergency or an employee forgets to bring his key, he can borrow a spare key from the Human Resources Department, but the department supervisor must agree. If the wardrobe is intentionally damaged, compensation will be required and disciplinary action will be taken.

5. It is not allowed to install locks or keys on the wardrobe without authorization. The competent department can inspect the wardrobe at any time. During the inspection, two or more people

are present

6. You are not allowed to sleep or stay idle in the locker room. You are not allowed to spit, smoke or throw garbage in the locker room.

7. When employees leave the hotel, they must clean the wardrobe. If the wardrobe is not cleaned in time, the hotel has the right to clean it.

8. Employee passage:

1. Employees entering the store through the designated employee passage when commuting to and from work.

2. Backstage employees are not allowed to enter guest public places, restaurants, or use guest facilities in the hotel unless they are working.

3. When employees want to leave the hotel during working hours, they should apply to the competent department and can only leave the hotel with the approval of the department supervisor.

9. Hotel safety.

1. When employees enter and leave the hotel, supervisors reserve the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage or packages. In special circumstances, they can only leave the store with the consent of the department supervisor.

10. Circuit failure:

When the circuit fails, the following measures should be taken:

1. Notify the maintenance personnel and take emergency measures immediately. Do not deal with.

2. Talk to the dining guest and express your apology.

While managing employees in a hotel, you must also understand the rules and regulations of hotel hygiene. Hotel hygiene management system, hygiene management includes three aspects: personal hygiene management, hygiene management of items and equipment, and food hygiene management. And this system also has relevant assessments:

1. The surface of items and facilities and equipment must be smooth, bright, no smell, no damage, no scratches, and placed neatly and orderly. Otherwise, the items and facilities must be placed in an orderly manner according to the severity and severity of the case. Penalties will be imposed for the impact caused:

(1) Minor sanitary problems such as lint, floating dust, water stains, paper scraps, etc. will be punished with a penalty of 0.1-0.5 yuan for each problem.

(2) For hygiene problems such as dust, stains, oil stains, large debris, hair, wrinkles, etc., a penalty of 0.5-2 yuan will be imposed for each place.

(3) Environmental sanitation problems such as dirt, foreign matter, cracks, damage, irregular placement, misalignment, falling off or missing items, odor, etc. will result in a penalty of 2-5 yuan for each location.

2. If it is a periodic sanitary cleaning work and a sanitary blind spot is not cleaned at the expiration date, a penalty of 1 yuan will be given, which affects the consumption of the guests or if the guest raises the issue, the responsible department will be punished as appropriate. Warning or negligent punishment by the responsible person.

3. Anyone who violates the regulations in terms of personal hygiene and food hygiene will be punished according to the relevant hotel policies.