What are the etiquette requirements for hotel services?

(1) Dress code. Wear uniforms according to regulations when working. Male and female employees should be dignified and elegant, and avoid wearing strange clothes or dressing up out of the ordinary.

(2) The language is appropriate. The language is courteous, the tone is friendly, the words are concise, and the language is used appropriately according to different objects. Use Mandarin for domestic guests and foreign languages ??for foreign guests, and try to understand the dialect.

(3) Welcome and see off politely. Greet guests when they arrive, answer their questions, and say goodbye when guests leave. When greeting or communicating with guests, smile, be sincere and polite, and use honorifics and various gestures appropriately. What are the hotel service etiquettes? What are the hotel service etiquettes?

(4) The host follows the guest. For guests who need special care, especially those with different religious beliefs and ethnic habits, try to meet their requirements. Receive guest reservations proactively, enthusiastically and in an orderly manner. When checking in, dining and other procedures, accurately fill in and verify carefully to meet guest requirements. When providing services such as cleaning the room, knock on the door first and obtain the guest's consent before entering. If "Do Not Disturb" is displayed on the door of the guest room, you are not allowed to enter at will.

(5) Respect privacy. Do not disclose any guest information to the outside; do not move or rummage through guests' belongings; do not privately use telephones, elevators, restrooms and other facilities exclusively for guest use.

When facing customer complaints, you should be sincere and enthusiastically help customers solve problems in accordance with the rules. Avoid being impatient, arguing, neglecting, or shirking responsibility. If you are unable to complete the service for any reason, you must patiently explain and apologize to the guest.

When emergencies such as fires, elevator accidents, sudden illnesses or injuries to guests, terrorist explosions, etc., you should remain calm and handle them promptly and appropriately in accordance with the emergency plan.

If a guest's forgotten items are found, they should be returned to the guest or turned in promptly. They cannot keep them privately or use the guests' abandoned items.