Traditional Culture Encyclopedia - Hotel accommodation - Seek the service concept, spirit and working policy.

Seek the service concept, spirit and working policy.

"5S" refers to the acronym of five English words: professionalism, sincerity, safety, smile and service. Its connotation is to win customers with professional quality and impress customers with honest attitude. Infect customers with smiling expressions. Modern hotel service concept Author: anonymous article Source: Internet hits: 782 Update time: 2007-11-24 7: 58: 59 I. Happy service1. What is a happy service? 1), happy service is the comprehensive service concept of tourist hotels in the world today.

2) Happy service is a sincere service that combines inside and outside.

3) Happy service comes from the spirit of love and dedication, from noble manners, from professional responsibility and pride. 4) Happy service provides "warm, thoughtful, patient and meticulous" service for others, writes a touching song of triumph, and shows its own life value and social contribution.

2, mentality adjustment hotel service concept A, understand the work psychology of employees, the hotel industry is different from other industries. If you don't have a good attitude to face the hotel service industry, you can't do a good job in hotel service. A) First of all, understand the characteristics of the hotel industry (1). The hotel is an industry that has no choice but to provide services to others enthusiastically (2). The hotel is an all-round service industry (3). The hotel is a service industry without any power (4). The hotel is an industry that has close contact with people (1). (2) The way hotel employees contact people is different from other ways. B. Adjustment of employees' mentality (1) and attitude (1). Some employees think that hotels are dedicated to smiling faces, with low status and low work enthusiasm. This is a very negative attitude. (2) Some hotel employees treat their guests unequally, but vary from person to person and are enthusiastic about them. For ordinary guests, they are greeted by cold face (2), will (1), perseverance (2), patience (3), self-discipline (4), self-control (3) and emotion (1). As hotel employees, we should first fully realize the glory and nobility of the hotel service industry (2), and hotel employees should love their colleagues. Dealing with the relationship between superiors and subordinates c, the mentality that should be possessed: 1), positive mentality 2), active mentality 3), empty cup mentality 4), win-win mentality 5), tolerant mentality 6), confident mentality 7), action mentality 8), giving mentality 9), learning mentality 10), and boss mentality.