How to understand the importance of guest room condition

Housekeeping department is the main body and foundation of the hotel and occupies an important position in the hotel.

Guest room is the place where guests stay in the hotel for the longest time, and guests feel more at home in the guest room. So whether the cleanliness of the guest room is in place and whether the equipment and items are complete and intact.

Whether the service attitude of service personnel is warm and thoughtful, and whether the service items are comprehensive and rich. Guests will have the sharpest feeling. The quality of room service is the main basis for guests to measure whether "price" and "value" are consistent.

Job requirements of housekeeping department

As a guest room, we should do a good job of hygiene in daily management. Because of the quality of hygiene, it directly affects the sales quality of the room and the satisfaction of the guests. Managers should check the room step by step in strict accordance with the ward round procedure to ensure the room hygiene. And constantly improve the quality of room hygiene in the work.

Secondly, we should do a good job in customer service. In the case of room hygiene and quality assurance, customer service is another key point of the room. It includes: shoeshine service, tourist service, baby care service, laundry service, turndown service, wake-up service, food delivery service and so on.

For group guests, it is necessary to know the itinerary of the guests and master the travel rules of the guests in order to provide corresponding services for the guests. For conference guests and personal business guests, it is required to clean the room in time according to the needs of the guests, ensure the special needs of the guests, and make them feel at home, and return home satisfied and happy.