What are the standards for a five-star hotel?

6.5 Five-star rating

6.5.1 The hotel layout and functional division are reasonable, and the facilities are convenient and safe to use.

6.5.2 The interior and exterior decoration uses high-end materials, exquisite craftsmanship, and outstanding style.

6.5.3 The instruction signs are clear, practical and beautiful, and the public information graphic symbols comply with the provisions of GB/T10001.1 and GB/T10001.2.

6.5.4 There is central air conditioning (except for villa-style resort hotels), and all areas are well ventilated.

6.5.5 There is a computer management system suitable for this grade.

6.5.6 There is a public audio broadcast system; the background music tracks and volume are appropriate and the sound quality is good.

6.5.7 Facilities and equipment are well maintained, noise-free, complete, clean and effective.

6.5.8 All management systems are sound and consistent with the hotel’s scale and star rating.

6.5.9 Various instructions and service texts should be expressed in both standardized Chinese and English at least.

6.5.10 Be able to provide services in Mandarin and English, and when necessary, be able to provide services in a second foreign language.

6.5.11 Front Hall

a. The space is spacious, suitable for the reception capacity, and does not make guests feel depressed;

b. The atmosphere is luxurious and stylish Unique, elegantly decorated, with coordinated colors and ample lighting;

c. There is a main service desk that is suitable for the hotel's scale and star rating;

d. Each section of the main service desk has a central English sign, reception staff provide reception, inquiry and checkout services 24 hours a day;

e. Provide message service;

f. Provide one-time total bill checkout service (except merchandise) );

g. Provide credit card settlement services;

h. Provide foreign currency exchange services 18 hours a day;

i. Provide promotional materials for hotel services and room rates. Table, local transportation map in Chinese and English, national tourism transportation map, introduction to the location and national tourist attractions, main transportation timetables, newspapers and periodicals suitable for hotel guests;

j. Accept room reservations 24 hours a day;

k. There is a safe for valuables that can be opened by the hotel and the guests at the same time. The safe is in a safe and hidden location and can protect the privacy of the guests;

l. Set up a doorman to greet guests 18 hours a day. To see guests off;

m. There is a full-time bellman, a dedicated luggage cart, and 24-hour luggage service. There is a small luggage storage area;

n. There are management staff on duty 24 hours a day;

o. There is a lobby manager who is on duty 24 hours a day;

p . Set up guest resting places in non-business areas;

q. Provide valet booking and taxi arrangement services;

r. The foyer and main public areas are accessible to persons with disabilities Ramps, equipped with wheelchairs, and toilets or toilet seats for disabled people can provide necessary services for disabled people.

6.5.12 Guest Rooms

a. At least 40 rooms (sets) available for rent;

b. 70% of the guest room area (excluding Bathroom and porch) are not less than 20 square meters;

c. Luxuriously decorated with a cultural atmosphere, including comfortable mattresses, writing desks, wardrobes and hangers, coffee tables, seats or sofas, bedside tables, and bedside Lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-end carpets, or decorated with high-quality wooden floors or other high-end materials. Use area lighting and good illumination of objects;

d. The guest room door can close automatically and has a door mirror, doorbell and anti-theft device. Post emergency evacuation plans and relevant instructions in prominent locations;

e. Have a spacious bathroom equipped with a high-end toilet bowl, dressing table (equipped with a basin, dressing mirror and necessary toiletries), a bathtub and a Shower head (there is also a separate shower room without shower head), equipped with shower curtain. Take effective anti-slip measures. Luxurious building materials are used to decorate the floors, walls and ceilings. The colors are elegant and soft. Zoned lighting is used with good illumination of objects. There is a good exhaust system with no obvious noise, and the temperature is not significantly different from that of the guest room. There are 110/220V uninterruptible power sockets and telephone auxiliary machines. Comes with hairdryer.

24-hour supply of cold and hot water;

f. There is a convenient telephone that can be dialed directly or using a prepaid telecommunications card to make international and domestic long-distance calls, and there are instructions for using the phone and the main location information. Telephone guide;

g. Provide Internet access services and provide instructions for use;

h. There is a color TV with no less than 16 broadcast channels and excellent picture and sound quality . Channel instructions are provided. The content played should comply with Chinese government regulations;

i. There are audio devices that can be controlled by the guest and have good sound quality;

j. There are anti-noise and sound insulation measures with good effect;

k. There are at least two specifications of power sockets for guests’ convenience, and socket adapters are provided;

l. There are sand curtains and blackout curtains;

m. There are single rooms;

n. There are suites;

o. There are luxury suites with at least 4 rooms;

p. There are those suitable for this star rating stationery supplies. There are service guides, price lists, accommodation instructions, local tourist attractions (spots) introductions and tourist transportation maps, and newspapers and periodicals suitable for hotel guests;

q. Guest rooms and bathrooms are fully cleaned once a day, every day Bedsheets, sheets and pillowcases are changed daily or at the guest's request, and guest supplies and consumables are fully replenished. The room is cleaned at any time and guest supplies and consumables are replenished at the guest's request;

r. Bedding cotton fabrics (sheets) , pillow inserts, pillowcases, quilts and quilt linings, etc.) and bathroom knitted supplies (bath towels, bathrobes, towels, etc.) with good materials, exquisite craftsmanship, softness and comfort;

s. Provide turndown service, place Good night greetings;

t. Hot and cold drinking water and ice are provided 24 hours a day, and tea or coffee is provided free of charge;

u. Mini bar (including small refrigerator) in the room , provide appropriate amounts of wine and beverages, with drinking utensils and price lists;

v. Guests receive guests in the room, and extra chairs and tea services can be provided upon request;

w. Provide Wake-up call, message and voicemail services;

x. Provide clothing dry cleaning, wet cleaning, ironing and repair services, which can be returned to guests within 24 hours. Expedited service is provided 18 hours;

y. There are food delivery menus and drink orders, and Chinese and Western food delivery services are provided 24 hours a day. There are no less than 8 types of food delivery dishes, no less than 4 types of beverages, and no less than 4 types of desserts. There are food delivery signs that can be hung outside the door;

z. Provide shoe shines Serve.

6.5.13 Restaurants and Bars

a. There is a Chinese restaurant with reasonable layout and luxurious decoration.

b. There are professional foreign restaurants with reasonable layout, luxurious decoration and elegant style, equipped with special kitchens;

c. There are coffee shops with unique characteristics, elegant style and reasonable location. (or simple Western restaurant), which can provide buffet breakfast and Western-style dinner. The coffee shop (or a restaurant) must be open for no less than 18 hours and have clear business hours;

d. Have more than 3 banquet rooms or small banquet halls. Can provide banquet services;

e. Have a dedicated bar or tea room or other places for guests to rest and communicate and provide drink service;

f. Tableware is configured in sets according to Chinese and foreign customs, and the materials are High-end, exquisite workmanship, distinctive, no damage or wear marks, smooth and hygienic;

g. The menu and drink list are beautifully decorated, complete and clean, and the dish delivery rate is not less than 90%.

6.5.14 Kitchen

a. The location is reasonable and the layout is scientific, and the food delivery route does not intersect with other public areas;

b. Wall It is fully paved with ceramic tiles, and the floor is covered with non-slip materials, with floor troughs and suspended ceilings;

c. The cold dish room and pastry room are independently separated, and there is sufficient air-conditioning equipment. There are air disinfection facilities in the cold dish room;

d. There are secondary changing places and facilities in the cold dish room;

e. The rough processing room is isolated from other operation rooms, and each operation room The temperature is suitable and the air-conditioning supply is sufficient;

f. There are necessary refrigeration and freezing facilities, and raw and cooked foods and semi-finished foods are placed in separate cabinets.

There is a dry goods warehouse and expired food is cleaned regularly;

g. The dishwashing room is reasonably located;

h. There are special facilities for placing temporary garbage and keeping them closed, and sewage facilities (ground sinks) , range hoods and exhaust vents, etc.) should be kept clear and clean;

i. Between the kitchen and the dining room, there is a self-closing spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation;

j. Take effective measures to disinfect mosquitoes, flies, cockroaches and other pests.

6.5.15 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided.

6.5.16 Public *** Area

a. There are sufficient parking lots;

b. There are sufficient numbers of high-quality buildings with more than 3 floors. Passenger elevator, the car is elegantly decorated, and there is also a service elevator;

c. There are public telephones;

d. There are partitions for men and women in each public area. Public bathroom;

e. There are shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities;

f. There is a business center that sells stamps and sends letters on behalf of others. , handle telegrams, telexes, faxes, photocopies, international long-distance calls, and provide services such as typing and computer rentals;

g. Purchase tickets for transportation, movies, dramas, tours, etc.;

h . Provide city sightseeing services;

i. Have emergency rescue rooms;

j. Have emergency power supply systems and emergency lighting facilities;

k. Main public roads ***The area has a CCTV surveillance system;

l. The corridor floor is covered with carpets or other high-end materials, the walls are clean and decorated, there is sufficient light 24 hours a day, and there are no obstacles. Emergency exit signs are clear and eye-catching and located reasonably.

6.5.17 Have at least 33 items in the selected items.