July 2007 Zhejiang Higher Education Self-taught Examination Hotel Lobby and Room Management Examination 1.

July 2007 Zhejiang Higher Education Self-taught Examination

Hotel lobby and room management examination questions

Course code: 00202

First, multiple-choice questions (this topic is entitled * * 10, with 2 points for each question and 20 points for * * *).

Of the four options listed in each question, only one meets the requirements of the topic. Please fill in the code in brackets after the title. Wrong selection, multiple selection or no selection will not be scored.

1. Guest room is a "perishable" commodity, mainly because it has ().

A. Intangible features

B. the characteristics of non-storability of value

C. Characteristics of one-time consumption

D. Irremovable characteristics

2. The international practice of "canceling the time limit" generally reserves rooms for guests until ().

A. noon on the day of arrival 12

Arriving at 6 pm on the day of arrival

C. 12 arrives at midnight on the day.

D. noon the day after arrival 12.

3. In the guest room status display, "failure" means ()

A. Vacancies

B. Housing

C. Go to the house

D. Houses to be repaired

4. When the doorman provides "roof protection" service for the guests, the exception should be ()

A. Catholic guests

B. Buddhist guests

C. Taoist guests

D. Christian guests

5. The purpose of limiting house prices is ()

A. Increase the real average house price

B. Reduce the real average house price

C. Improve team reception ability

D. Reduce team reception capacity

6. A hotel with 200-300 rooms is called ()

A. small hotel

B. Medium-sized hotels

C. large hotels

D. super-large hotel

7. When the room is cleaned and vacuumed, the correct statement is ()

A. Suck from the inside out, first the room, then the bathroom.

B. Suck from the inside out, first in the bathroom and then in the room.

C. suck it in from the outside, first in the room and then in the bathroom.

D. Inhale from outside to inside, first in the bathroom and then in the room.

8. In the step-by-step inspection of guest rooms, the most crucial thing is ()

A. Attendant self-examination

B. foreman inspection

C. Spot check of management personnel

D. general manager's spot check

9. "Hotel nanny" is also called ()

A. Infant care services

B. Personal butler service

C. Wake-up call

D. golden key service

10. Rooms and bathrooms should generally not be less than ()

A.3 square meters

B.4 square meters

About 5 square meters

D.7 square meters

Second, multiple-choice questions (this big question * * 10 small questions, 2 points for each small question, ***20 points)

At least two of the five options listed in each question meet the requirements of the topic. Please fill in the code in the brackets after the title. Wrong selection, multiple selection, less selection or no selection do not score.

1 1. The front desk should be located in an eye-catching position in the hotel lobby. Generally speaking, the main part of the front desk is ().

A. Reception

B. Booking

C. cashier

D. questioning

E. switchboard

12. Besides direct channel reservation, there is also indirect channel reservation ().

A. Travel agency reservation

B. Cooperative hotel reservation

C. flight reservation

D. Contracting unit reservation

E. Organization and booking of meetings

13. The main reasons to be considered when hotels raise their room rates are ().

A. Insufficient room supply

B. Rising market prices

C. Improving service quality

D. upgrade the hotel.

E. Declining market share

14. Equipment and supplies in the computer room mainly include ()

A. Electrical and mechanical equipment

B. furniture and equipment

C. Purification equipment

D. Guest supplies in the guest room

E. architectural decoration

15. It belongs to the public area of the hotel ().

A. Corridor

B. the garden

C. Staff canteen

D. cloakroom

E. parking lot

16. Room safety facilities include ()

A. Security alarm system

B. Television monitoring system

C. Fire monitoring system

D. Communication system

E. critical systems

17. Usually, the "four towels" in the bathroom means ()

A. facial towel

B. Floor towels

C. bath towel

D. square towel

E. napkin

18. The factors that need to be considered when hotel cloth is equipped with quota are ()

A. Hotel grade specifications

B. Hotel washing conditions

C. The geographical location of the hotel

D. Hotel service level

E. Texture of hotel fabrics

19. factors that should be considered in the staffing of housekeeping department include ()

A. service model

B. Management level

C. Workload forecasting

D. equipment

E. Staff quality level

20. The types of on-the-job training are ()

A. Pre-job training

B. Alternate training

C. Tracking training

D. off-the-job training

E. Change training