Emergency plan for hotel safety production (scheme)

Robbery, kidnapping, murder, shooting, etc.

Emergency plan for malignant cases

First, report the case to the police immediately.

Once every employee finds a major criminal case such as robbery, kidnapping, murder and shooting in the hotel, he must quickly transmit the case information to the switchboard room (x x x) and the monitoring room (XXX).

Don't panic when employees find the case. They should calm down and call the nearby switchboard room (x x x) and monitoring room (x x x).

2. When calling the police, the time, place, area, floor room number, number of people and brief information of the incident should be clearly stated in language. Inform the police department, name or work number.

3. The personnel on duty in the switchboard room and monitoring room should record the case information quickly and accurately, and report to the security manager immediately.

4. The security manager must be able to arrive at the scene after receiving the alarm, and report to the general manager or the general branch secretary immediately after knowing the case.

5. After receiving the report and arriving at the scene, the general manager or the general branch secretary shall immediately decide whether to call the police to the Public Security Brigade of Changhang Public Security Bureau.

Two. Responsibilities and tasks of relevant departments

1. Security Department: A. The monitoring room immediately informs the front and rear doors of the lobby post and the staff post, and no one is allowed to enter or leave the hotel. If it is necessary to enter or leave the hotel under special circumstances, it shall be decided by the general manager or the general branch secretary before the arrival of the public security personnel; It is up to them to decide when the public security personnel will arrive. B. The control room shall notify the supervisor, foreman and other security personnel to rush to the scene, pull up the cordon, control irrelevant personnel to enter, and maintain order at the scene. C. If the suspect is found committing a crime or preparing to escape, he should be arrested immediately and sent to guard, and handed over to the public security personnel for handling after their arrival. D, if a hostage is kidnapped, necessary measures should be taken to control the development of the situation, and public security personnel should cooperate with the action after coming. E. If the victim is seriously injured, he should immediately contact the municipal emergency center for rescue; If the victim has died, cooperate with the work after the public security personnel and forensic doctors come. F, public security personnel to explore the scene, investigation and evidence collection, investigation of cases, do a good job of cooperation. G. record the handling of the whole case.

2. Housekeeping Department: The manager of Housekeeping Department rushed to the scene for emergency use with the master key, and cooperated with the security department according to the instructions of the general manager or the general branch secretary.

3. Engineering Department: The manager of the engineering department takes the electrician with flashlight, wiring board and lighting equipment for emergency use, and cooperates with the security department according to the instructions of the general manager or the general branch secretary.

4. Front office: a. Responsible for providing information about the guests involved; 2 responsible for providing temporary office and rest places for investigators to investigate cases; C. take care of the belongings and luggage left by the guests.

5. Relevant departments: cooperate with the security department or public security personnel according to the instructions of the general manager or the general branch secretary.

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