[Recommended] Summary papers on conference services.

Time flies, the sun and the moon fly like a shuttle. Time flies, and it's time to finish the work in a blink of an eye. It's time to summarize the preparatory work. In the summary, we should do a good job in the work plan, performance indicators and plans for the next year. So what other aspects should we pay attention to when writing a summary? I now recommend you to look at the summary mode of conference service work. It's very short, welcome to taste it!

Model essay on conference service summary 1 conference reception work manual

catalogue

Chapter I Reception Work.

Third, traffic.

Four. talk

Verb (abbreviation for verb) access

Address of intransitive verbs

Seven, catering

Chapter II Meeting Work

I. Preparatory work

Second, materials.

Third, accommodation.

Fourth, traffic.

Verb (the abbreviation of verb) is held in the place.

Intransitive verb others

Seven, some matters needing attention in the work of the meeting

Chapter I Reception Work

Reception work is one of the main tasks to show the style and management level of * * *, and it is also an important part to complete various business work. Generally speaking, the reception work is strictly planned, but sometimes it is sudden and changeable, which requires the reception department to be warm and thoughtful, patient and meticulous, and orderly. At the same time, in the reception work, we must strictly abide by the relevant regulations of the superior units and companies.

First, the basic elements of reception work should mainly pay attention to the 5W elements: What (what), When (when), Who (who), How (how) and Where (where).

1, what (reason). First of all, we should understand the purpose of the guests' visit. This is the basis of reception work, because all subsequent work must be carried out according to this, which usually includes the following contents: business negotiation, business contact, cooperative consultation, investigation and study, attendance at meetings, ceremonies, courtesy visits, etc.

2. When (when). This refers to the date and time of the guests' visit, including arrival time, stay time in our unit, departure time, and related trains and flights.

3. WHO (personnel). Personnel refers to the basic composition of guests, including number, name, identity (position, grade, etc. ), gender, nationality, etc. , especially the top leaders of visiting guests. At the same time, according to the reasons for the visit and the personnel situation, the key to grasping the principle of "counterpart reception and identity equivalence" is to determine the top leader of our reception.

4. How (how). Mode refers to the form of acceptance, which is mainly determined by the reasons for acceptance. Different reasons will determine the choice and layout of reception places.

5. Where (location). Places mainly refer to welcoming guests, talks, accommodation, dining and other places. The reasons for the visit, the number of people and the identity of the host and guest are the main factors that determine the reception location. For example, when a meeting or ceremony is held and a high-level guest visits, a small lounge can be prepared next to the official venue for the leaders of the two sides to take a nap and meet before the meeting. The number of seats in the selected venue should be slightly more than the total number of people attended by both parties, so as to achieve the effect of harmonious and relatively loose communication. In addition, the principle of proximity is also a factor to be considered. It can save time and energy to make the places for talks, accommodation and meals closer or on the road.

Second, prepare for the reception.

It is an important part of the reception work and the basis for the smooth progress of the whole reception work. Preparations include confirmation and supplement of visiting information; Determine the receiving specifications; Make reception plans, etc.

(1) Confirm the visiting information. The collection of guest information is the basis of preparing for the reception. After receiving the reception task, we must first confirm the information of the visitors, including the following aspects:

1, visitors: including the number of visitors; Name, identity (position, rank, etc.). ), gender, nationality (whether there are special requirements and customs in accommodation, etc. ), contact information of accompanying contacts and main members.

2. Visit plan: including visit purpose, visit time, departure time, mode and frequency of four-way communication, and whether it is necessary to make an appointment, make a reservation and pick up.

In addition, we should also inform the guests of our receptionist's name, contact information and other information, so as to facilitate communication between the two parties and update the information in time. Pay attention to repeat key information when contacting, such as name, telephone number, date, flight number, etc. , and ask the other party to confirm, to ensure accuracy.

(2) Supplementary relevant information. The information provided by the guests is very limited, which is not enough to support the successful completion of the reception. Therefore, the receptionist should spread the information according to the known situation.

1. Information of the visiting units: including the general situation, characteristics and regional situation of the visiting units. This information is extracted, sorted, printed and distributed to the main leaders and staff involved in the reception.

2. The main experience of important guests: distinguished guests need one-on-one reception. The receptionist should know the personal information of the guests, including personal data and main experiences. Only in this way can the details of the reception be done well and the other party be happy.

(3) Specification positioning In the reception work, specification positioning is a very important link. After mastering the relevant information, report to the competent leader in time according to the situation, time and purpose of the visitors, determine our reception specifications and participants, and formulate the reception plan. Generally speaking, the reception specifications are divided into three forms according to the actual situation.

1, Peer-to-Peer Reception, which is the most common reception specification, refers to a form of reception that comes forward to receive our leaders and guests, whose status and level are roughly the same.

2.Gog reception refers to a form of reception taken by leaders to receive us who are higher than guests.

3. Low-level reception refers to a form of reception taken by accompanying guests with lower status than visitors. In the preparation of reception work, only by correctly positioning the reception specifications can we determine which leaders to invite to attend, how to arrange vehicles and trips, and thus complete the reception plan.

(4) Making plans is one of the key points of reception work. Especially when receiving important guests, it is necessary to report to the competent leaders and relevant comrades in time, listen to the opinions of the leaders on the reception work, and hold a reception meeting at the same time to make accurate and proper arrangements from the aspects of security, transportation, accompanying personnel, expenses, activities, schedule, reception specifications, reception location, report content, visit route, logistics support, publicity and reporting, etc. To ensure the smooth implementation of the reception plan. Making a plan can make the plan complete and detailed by filling in the Reception Affairs Arrangement Form, and its key contents include the following three aspects:

1. Material preparation, including: accommodation arrangement, dining arrangement, meeting place, visiting place, reception car and related written materials, etc.

2, participants, according to the purpose of the other party's visit, activities need to determine, the key is to implement the reception of our top leaders.

Summary of conference service work 2 essays 3. slogan of Yangcheng service team

English: We unite, we contribute and we serve!

B English: to be determined

C purpose: due diligence, dedication and perfection.

4. Yangcheng Service Team Blog

If the team members have good photos and materials, please add and modify them on their own blogs to make our team's blogs more beautiful and generous, and the content more substantial. At the same time, the treasurer will regularly put the relevant income and expenditure on the blog for the attention of team members.

In addition, everyone is welcome to post a blog and respond positively to increase the popularity of the blog.

5. Decisions on team affairs

A Due to the small number of our team members, it is not conducive to the activities and future development of the service team. With the approval of the board of directors, each team member needs to develop three new members to join the Yangcheng service team. And set foot in different industries and fields as much as possible to enrich our social resources.

B Because the administrative expenses of our team are not enough to run normally in the future, the board of directors passed a resolution at the suggestion of the treasurer, and each team member needs to donate another 3,000 yuan in administrative expenses. Please remit the money to our administrative fund account as soon as possible.

C. Considering the difference of team members' charitable donation ability, the Board of Directors unanimously agreed with Team Leader Zheng's proposal that the total annual expenses of each team member for serving the team and charitable donation should not exceed 1 10,000 yuan. (More donations are not limited)

6, the next stage of activities (tentative)

A. From June to July, we organized team members to visit the disabled at Dasha Industrial Processing Station in Huangpu District assisted by our team. (exact time to be determined)

B. In late June, organize team members to pay a return visit to the elderly who completed cataract surgery during Zengcheng Guangming Tour.

C organize a fund-raising activity in the second half of the year to enrich the service funds.

Team members or lion friends, if you have any good suggestions or opinions on the future activity plan and development direction of Yangcheng Service Team, please leave a message or reply to express your opinions. Thanks for your support.

Yangcheng service team secretariat

Conference service work summary essay 3 Time flies, and in the cycle of day and night, it has reached a new year. There will be a temporary new beginning in ordinary work. Summarizing the dribs and drabs of the work in the past year, there are always some unforgettable merits and demerits. There are always some disappointments in work or life. I try my best, but sometimes I can't get the affirmation. In this coming year, let me give full play to my strengths, do better if I am good, and strive to improve my shortcomings. Let yourself face a new beginning with the fullest mental outlook.

Summing up the past year, I face my responsibilities seriously. Smile at every guest and make them feel at home when they come to the hotel. The front desk of the hotel is an important department of the hotel, and I strive to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job wholeheartedly.

In the new year, I will, as always, create the greatest value for the hotel in my ordinary work.

In 20xx years, under the correct leadership of the company leaders, under the guidance of superiors and with the joint efforts of colleagues, I took service with a smile as my responsibility, took customer satisfaction as my purpose, stood on my own work, worked diligently, and did a solid job in grass-roots business. My work for the whole year is summarized as follows:

1, pay attention to overcome the "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, theoretical study is not regarded as a "soft indicator" and an extra burden. Secondly, according to your own study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks.

2. Pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In a word, everyone should be determined to be a person with high moral character and outstanding intelligence, but he has never used a clear and definite standard to demand and measure himself, which makes everyone feel confused. Now, China Mobile has given us a very good key, that is, being virtuous, caring for life and achieving perfection. Although these eight words are few, they are of great significance. Virtuous care means virtuous care for others; Achieving perfection, that is, constantly pursuing perfection, is a powerful embodiment from Excellence to Excellence. It at least answered, "Who are we? What are we going to do? What is our goal? " , more clearly our work responsibility, social responsibility and self-responsibility. Therefore, only by adhering to a strong sense of social responsibility as the mission, bravely taking responsibility in the work, being strict with ourselves and constantly surpassing, can we build an excellent operating system, build an excellent organization and train outstanding talents of China Netcom.

Conference Service Summary: Essay 4 20xx With the correct leadership of the company leaders, the guidance of the superior leaders and the joint efforts of my colleagues, I take smiling service as my responsibility, take customer satisfaction as my purpose, stand on my own work, be loyal to my duties, and do a good job in grassroots business in a down-to-earth manner. My work for the whole year is summarized as follows:

Studying the theory of keeping pace with the times hard is the forerunner of action. As a basic service personnel of Netcom, I deeply realized that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking ability, paying attention to integrating theory with practice and exercising myself with practice.

1, pay attention to overcome the "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, theoretical study is not regarded as a "soft indicator" and an extra burden. Secondly, according to your own study plan, insist on self-study, carry forward the spirit of "nails", squeeze time to study, and correctly handle the contradiction between work and study. You can't neglect your study because of busy work, nor relax your study because of heavy tasks.

2. Pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In a word, everyone should be determined to be a person with high moral character and outstanding intelligence, but he has never used a clear and definite standard to demand and measure himself, which makes everyone feel confused. Now China Mobile has given us a good key ―― to be virtuous, generous and perfect. Although these eight words are few, they are of great significance. Virtuous care means virtuous care for others; Achieving perfection, that is, constantly pursuing perfection, is a powerful embodiment from Excellence to Excellence. It at least answered, "Who are we? What are we going to do? What is our goal? " , more clearly our work responsibility, social responsibility and self-responsibility. Therefore, only by adhering to a strong sense of social responsibility as the mission, bravely taking responsibility in the work, being strict with ourselves and constantly surpassing, can we build an excellent operating system, build an excellent organization and train outstanding talents of China Netcom. As long as we do this, China Netcom will surely become the creator of excellent quality.

Under the correct leadership of the company's leaders, while actively implementing the company's relevant requirements on conference services, I United and led other colleagues in the conference services group to successfully complete a number of conference reception and service tasks. In addition to conference services, I also constantly sum up the gains and losses in the process of conference services, constantly explore more perfect service means and forms, and strive to make conference services perfect. Now my work in 20xx is summarized as follows:

First, deeply understand the work content and pay close attention to all details.

We must be meticulous in meeting services. Whether the preparatory work for the meeting is sufficient or not is the key to successfully complete the reception task. The preparation work is mainly divided into the following aspects: communicate with the other docking person and our docking person in time, understand the contents of the meeting and the guest's itinerary, solicit the opinions of the company's leaders, and whether there are any special requirements; Confirm the meeting venue, debug the audio equipment, and timely debug it according to whether the meeting is used or not and the projection equipment; Make seat cards according to the names of other participants and arrange them reasonably according to the positions; Prepare relevant materials for the meeting, including materials provided to the other party and materials provided to our leaders; The conference supplies are ready.

Second, we take our work seriously and take it as the center.

As the foreman of the conference group, I care about the mental state and work appearance of each member. When I find that my colleagues in the group are in bad spirits, I will communicate in time to avoid bringing negative emotions into the meeting work. In addition, I also use reasonable and effective means to mobilize the enthusiasm of the whole meeting group and do a good job in meeting affairs.

Third, shortcomings

After a careful examination of my work in the past year, I still find that I have some shortcomings in my work, such as lack of initiative in my work, lack of frequent communication with leaders, and lack of comprehensive and meticulous consideration when things happen; Cooperation with other colleagues in the group still needs to improve the tacit understanding.

Fourth, how to work better in the new year and correct the shortcomings.

In the new year, it is necessary to clarify the division of tasks among colleagues in the group, further strengthen everyone's own responsibilities, decompose every link of conference services to each employee, make the responsibility fall to people, and maximize the enthusiasm and subjective initiative of each employee.

Conference service is a complicated work, which needs to be taken seriously. The successful completion of each conference service task requires the joint efforts of all members of the entire conference service group. In the new year, together with other colleagues in the conference group, I will study business knowledge attentively, strive to improve service quality, test the effectiveness of our work with one conference task after another, constantly sum up and improve my own quality in my work, and make the conference work better and better!

Summary of conference service work essay 6 aims to do a good job in people's satisfaction education, promote key livelihood practical work, meet the after-school service needs of students and parents, reduce the burden of students' homework and off-campus training, and improve teaching quality and efficiency. In this issue, our school has carried out after-school service. It has been a whole month now, which is summarized as follows:

First, make and optimize the plan.

Before the implementation of after-school service, our school held three meetings to collect opinions from all sides, identify and discuss, and make plans.

On June 5438+0.7 and 15, President Xiao held an online executive meeting, a meeting of the board of supervisors and a meeting of the management committee to convey the spirit of the superior documents. Discuss the preliminary preparation, specific division of labor, and draft the after-school service plan.

2.7 18 held an online meeting of all class teachers and teachers, so that the class teacher and parents could communicate one-on-one, and the teacher assisted in answering questions. Publicity policy, explaining why after-school service should be carried out, the charging standard of after-school service and how our school will carry out after-school service. At the same time, the guidance office counts the number of students who voluntarily participate in after-school services.

3.7.19-July 27th, led by the vice president in charge, the guidance office was specifically responsible for drawing up the after-school service plan, which was revised and optimized for 6 times in combination with the actual situation of the school and the previous feedback.

Second, positive publicity.

1. During the summer vacation, the class teacher gave parents one-on-one publicity.

2. Hold a parent meeting on September 1 day, and be responsible for the vice principal's specific interpretation of the spirit of relevant documents from higher authorities and the specific implementation plan of our after-school service. Distribute "A Letter to Parents" and other related materials to all parents, and organize parents to fill out the "Application Form for Voluntary Participation in After-school Services".

3. The bulletin board about five management and after-school services is posted on the school bulletin board.

Third, develop after-school services.

1. According to the physical and mental characteristics of primary school students and the requirements of superior documents, carefully design the after-school service content, time and personnel arrangement.

2. Adhere to the principle that homework does not leave school or enter home, and carefully design homework. According to the level of school students, homework is divided into three categories: basic, comprehensive and extended. Basic category is required, comprehensive category and expanded category are optional.

3. Make an attendance sheet. The administrative duty week will check attendance every day, check the development of after-school service, collect the difficulties encountered in after-school service and feed them back to the guidance office. At the same time, supervise the attendance rate, service content, safety management, work attitude and service quality of teachers participating in the service. The assessment results are directly linked to after-school service fees.

Four. Existing problems and solutions

(A) the existing problems

1. Time conflicts, it gets dark early in winter, and the way home for local students in mountainous areas is bumpy. Most students are taken care of by the elderly, and there are security risks on the way home.

2. The number of students is small, and after-school services are divided into two groups. Teachers need cross-grade counseling, and the workload is relatively heavy.

The tutor doesn't know every student's homework, and the teacher doesn't know the effect of students' learning.

(2) Solutions

1. In view of the time problem, the school adjusts the schedule appropriately to ensure that students go home before dark.

2. The teacher prepares the homework answers in advance and provides them to the tutor in time; Teachers on duty and administrative leaders * * * undertake after-school service counseling to reduce the workload of tutors.

3. Students' homework is provided to the class teacher every day, and the class teacher makes overall arrangements and informs the tutor on the same day. The tutor takes photos of the students' homework every day and sends them to the corresponding teachers.

Conference service summary essay 7 Time flies, and in the cycle of day and night, it has reached a new year. There will be a temporary new beginning in ordinary work. Summarizing the dribs and drabs of the work in the past year, there are always some unforgettable merits and demerits. There are always some disappointments in work or life. I try my best, but sometimes I can't get the affirmation. In this coming year, let me give full play to my strengths, do better if I am good, and strive to improve my shortcomings. Let yourself face a new beginning with the fullest mental outlook.

Summing up the past year, I face my responsibilities seriously. Smile at every guest and make them feel at home when they come to the hotel. The front desk of the hotel is an important department of the hotel, and I strive to do a good job of communication and coordination between departments in my work. Ensure that the guests who stay can live in peace of mind. Obey the instructions of the leader, unite with colleagues, be polite to others, obey the distribution, and do your job wholeheartedly.

In the new year, I will, as always, create the greatest value for the hotel in my ordinary work.

My name is # # #, and now I'm a shop assistant at Netcom. Summary of work of conference service personnel

In 20xx years, under the correct leadership of the company leaders, under the guidance of superiors and with the joint efforts of colleagues, I took service with a smile as my responsibility, took customer satisfaction as my purpose, stood on my own work, worked diligently, and did a solid job in grass-roots business. My whole year's work is summarized as follows: 1. Study hard and keep pace with the times theory is the forerunner of action. As a basic service personnel of Netcom, I deeply realized that theoretical study is not only a task, but also a responsibility and a realm. Over the past year, I have been studying hard, trying to improve my theoretical level, strengthening my thinking ability, paying attention to integrating theory with practice and exercising myself with practice. 1, pay attention to overcome the "laziness" in thought. Adhere to the system and carry out theoretical study as planned. First of all, theoretical study is not regarded as a "soft indicator" and an extra burden. Secondly, according to your own study plan, adhere to individual self-study, carry forward the spirit of "nails", squeeze time to study, correctly handle the contradiction between work and study, don't neglect study because of busy work, and don't relax study because of heavy tasks. 2. Pay attention to integrating theory with practice. In work, theory is used to guide solving practice, and the purpose of learning is more important than application. Under the guidance of theory, we should constantly improve the ability to analyze and solve problems, and enhance the principle, systematicness, foresight and creativity in our work.

In a word, everyone should be determined to be a person with high moral character and outstanding intelligence, but he has never used a clear and definite standard to demand and measure himself, which makes everyone feel confused. Now China Mobile has given us a very good key-to be virtuous, generous and perfect. Although these eight words are few, they are of great significance. Virtuous care means virtuous care for others; Achieving perfection, that is, constantly pursuing perfection, is a powerful embodiment from Excellence to Excellence. It at least answered, "Who are we? What are we going to do? What is our goal? " , more clearly our work responsibility, social responsibility and self-responsibility. Therefore, only by adhering to a strong sense of social responsibility as the mission, bravely taking responsibility in the work, being strict with ourselves and constantly surpassing, can we build an excellent operating system, build an excellent organization and train outstanding talents of China Netcom. As long as we do this, China Netcom will surely become the creator of excellent quality.

Conference service summary essay 8 Time flies, and a new year is ushered in unconsciously. In the next XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in XX years.

First of all, reception at the front desk.

20xx June to July, 65438, as a receptionist. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting.

1, foreign conference reception. Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.

2. Internal meeting management. Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3. Video conference management. When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Third, expense reimbursement and contract entry.

In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

20xx was transferred to the office in July due to the change of department personnel, engaged in public security inquiry, signing foreign documents, trade unions, office consumables, canteen management and other work. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library. By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled. Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.

Verb (short for verb) Other jobs

While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

Seven. 20xx work plan

1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.

3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

The year 20xx is coming, and it is full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.