Service Guarantee

In a new era of rapid change and constant change, letters of guarantee are closely connected with our lives, and effective letters of guarantee must comply with the provisions of the law. So what kind of guarantee is valid? The following are 10 service guarantees that I have compiled. They are for reference only. Let’s take a look. Service Guarantee Part 1

1. Service Commitment

Our company adheres to the principle of survival by quality and development by efficiency, and conscientiously does a good job in the quality work of each project, starting from the plan. From the design, the selection of materials, the control of production, the supervision of installation, to the service after the construction is completed, each link is carried out by specialized personnel to ensure the quality of the entire project.

1. Strictly comply with contract requirements and provide products that meet customer needs and quality expectations as well as thoughtful and effective services.

2. Strictly inspect and control the quality of raw materials and outsourced parts.

3. Organize all collaborative supporting production units to jointly guarantee product quality and meet the technical quality clauses of the contract.

4. Develop a special quality plan to control the quality of project installation and construction.

5. All parts are selected and installed according to national standards. The principle is to deal with the problem first, then clarify the responsibilities, and meet the needs of the project progress.

2. Technical Service Commitment

1. Provide necessary technical documents in a timely manner according to the buyer's requirements and contract provisions, and have the obligation to invite the buyer to participate in the seller's review when necessary.

2. Provide on-site technical services as required by the buyer, and the seller is responsible for installation.

3. Strictly implement the minutes of meetings or agreements signed between the supply and demand parties on major issues.

4. Strengthen pre-sales, sales, and after-sales services, and implement "advanced service" and "whole-process service" throughout the entire process of product manufacturing and installation.

5. After receiving the quality problem information reported by the buyer, we will arrive at the site as soon as possible within two days so that the service will not stop if the user is not satisfied with the quality.

6. During the product warranty period, "three guarantees" will be implemented under the usage and operating conditions that comply with product standards and contract stipulations. All supplied products will be repaired free of charge during their lifespan. If the accident is caused by unreasonable design wind load, the seller will repair it free of charge.

3. Service plan

1. Plan design: Based on the principles of safety, economy and practicality, we design the best plan for users.

2. Pre-sales service: The company sends dedicated personnel to actively coordinate and fully cooperate with the construction unit to handle various procedures before the start of construction. Actively cooperate with the construction unit to complete on-site base work and prepare for the start of construction. Actively contact the local police stations, offices, and traffic police to improve relations with surrounding areas.

3. After-sales service: Since the content included in the bidding document of this project is a semi-finished product, if the later project is still handed over to our company for construction, our company will start from the acceptance and delivery after the completion of the project, establishing the "user is God" user We adhere to the supreme ideology and provide thoughtful services in strict accordance with the warranty period stipulated by the state. No matter within the warranty period or outside the warranty period, once we receive a call from the customer, the relevant personnel are guaranteed to arrive at the site within two days. During the warranty period, we will regularly visit users no less than twice a year to understand the use of the house, solve various problems raised by users, and solve problems for users. After the warranty period, a user hotline will be established in the company to answer user inquiries and solve user difficulties in a timely and enthusiastic manner. We will be on call at any time. Only the material cost will be charged for repairs.

4. Establish a quality return visit and maintenance system: Since the project is completed, accepted and delivered for use, the quality return visit, warranty and maintenance system of the construction project shall be strictly implemented, and the idea of ????"users are God" shall be established. The specific measures are:

(1) During the warranty period, a quality return visit will be conducted every quarter. Outside the warranty period, we insist on conducting a quality return visit once a year.

(2) During the return visit, make rectifications or repairs according to the requirements put forward by the construction unit.

(3) During the warranty period, professionals will be dispatched to the site to cooperate with the owner in inspection and repairs. After the warranty period expires, maintenance personnel will keep in contact with the owner.

(4) After the project is delivered, a maintenance card will be issued to each user. When the warranty period expires, the user will sign it and the owner will file it. Records during the warranty period will be kept and signed after inspection by the user and owner.

xxxx Engineering Co., Ltd.

Service Guarantee Letter 2 on xx, month xx, xxxx

1. Our company will provide the following technical services for the goods provided by your company: Commitment:

1. The model of the goods shall be as required in the order contract.

2. The allowable loading mass, linear density, and latitude and longitude density comply with the provisions of Table 1 of the gb/t8946-1998 standard.

3. The appearance quality complies with the requirements of Table 2 of gb/t8946-1998 standard.

4. Packaging is as required by the buyer.

5. The delivery date and location shall be as required in the order contract.

2. Our company makes the following commitments to the after-sales service of bid goods:

1. If there are quality problems with the cartons we provide during product acceptance, we will Send technical personnel to solve the problem as soon as possible, and send a person in charge to negotiate with the buyer until the buyer's requirements are met.

2. After the product is accepted and delivered for use, if there is a problem during use, if it is due to quality problems, our company will respond within 24 hours after receiving the user's notification, and can modify the product according to the user's requirements. Make technical improvements.

3. If the product is damaged due to the buyer’s reasons during the use of the product, we can provide technical support to repair or replace the damaged product, but the buyer must bear the corresponding costs incurred. .

Guarantor:

Date: Service Guarantee Part 3

Free professional consulting services in the cleaning industry, professional undertaking:

1. Undertake Projects include: land reclamation and cleaning of new and old residences, land reclamation and cleaning of large and small projects, and year-round cleaning and hosting of enterprises and institutions

2. Undertaken objects include: "families, living rooms, villas, office buildings, shops, hotels, Overall land reclamation and cleaning of large and small buildings such as KTVs, commercial buildings, hotels, schools, hospitals, factories, shopping malls, airports, stations, and overall communities"

3. The specific cleaning content includes: indoor overall floor cleaning and glass interior cleaning Exterior cleaning, window frame cleaning, wall cleaning, ceiling cleaning, kitchen cleaning, bathroom cleaning, floor tile cleaning, wall tile cleaning, range hood cleaning, cleaning of air conditioners, radiators, skirtings, doors, sockets, etc.

4. Professional and technical cleaning services include : Floor polishing and waxing, wool carpet and chemical fiber carpet cleaning, furniture polishing and waxing, countertop polishing and waxing, leather sofa and cloth sofa cleaning, range hood cleaning, air conditioner relocation, exterior wall painting and exterior glass curtain cleaning

5. Special cleaning areas include: Since its establishment, the company has provided long-term and regular cleaning staff and hourly workers for communities, families, government agencies, office buildings, stations, large supermarkets and other large areas all year round! We sincerely welcome All customers come to negotiate and cooperate!

6. Quality assurance is better than price comparison!

1. Cleaning standards: clean, no dust, no stains, no oil stains, and Customer acceptance and satisfaction are the standards.

2. Quality assurance: For all types of cleaning services, service first, payment will be made after you are satisfied.

As long as you are in Jinan city, we are on call and Longfeng Housekeeping will serve you wholeheartedly.

Signature: xxx

Date: Year, Month, Day Service Guarantee Chapter 4

1. Our company will carry out targeted services based on customer requirements or bidding projects Regarding the use of environmental monitoring instruments and technical training, the following is the specific implementation plan:

1. The user introduces the existing situation.

2. Training for users on the conditions of use and scope of application of the instrument.

3. Training for users on national standards for relevant instruments.

4. Unpack the instrument and count the accessories. Explain the appearance of the instrument.

5. Detailed introduction to the user on the operation of the instrument.

6. Introduce the various protection and daily maintenance of the instrument to the user.

7. Training on routine troubleshooting of instruments.

2. Through the above work, we expect the following purposes:

Ensure that users’ staff understand the use of our products and monitoring methods to better carry out environmental monitoring work . Ensure that the user's staff are familiar with the performance of environmental monitoring instruments, can perform daily maintenance and self-inspection work, and clarify the problem-solving procedures for possible malfunctions to avoid other accidents caused by insufficient business capabilities.

Monitoring instrument technology training

1. The training plan provides relevant personnel with 1-2 days of training on monitoring standards, monitoring technology, instrument sampling operations, daily system maintenance training and other related knowledge.

2. Arrangement of course content

1. Purpose of monitoring instruments

2. Training on relevant standards and specifications

3. Appearance of instruments Explanation

4. Detailed operation sampling and analysis of the instrument.

5. Introduction to various protection and daily maintenance of instruments

6. Training on routine troubleshooting of instruments

3. Training supplies, system environment, text Our company is responsible for providing materials, handouts and other related supplies, and the text of the training materials is in Chinese.

4. The training is effective: the operating personnel are proficient in operating and using the instruments; the equipment managers are able to understand various protections of the instruments and troubleshoot simple faults. System maintenance personnel are proficient in replacing spare parts for routine maintenance.

Signature:

Date: Year, Month, Day Service Guarantee Letter 5

According to the company’s notice on organizing civilized transportation job evaluation activities, all station attendants Actively participate in this event, base on your position, strive to be a model of civilized transportation services, use your actions to win the recognition of the majority of passengers, jointly create an atmosphere of civilized transportation and harmonious transportation, and do a good job in station affairs. The specific requirements are as follows:

1. Comply with the rules and regulations of the passenger station, obey the overall situation, and obey the command.

2. Dress appropriately, behave appropriately, be civilized and courteous, provide attentive service, and be responsible for first questions. When working: people should be energetic, words should be kind, things should be tidy, and things should be safe.

3. Actively participate in ‘civilized transportation and safe travel’ training and education activities organized by the company and stations.

4. Maintain the three-meter-smile service and treat passengers as follows: always say thank you, greet and send greetings when you come and go. Based on their own duties, everyone strives to be a model of civilized service.

5. Maintain the order of passengers in the station, provide bilingual services, and provide humanized services to the elderly, weak, sick and disabled passengers. Actively answer and solve various problems for passengers while taking the bus

6. Adhere to the service tenet of "service first, passengers first", adhere to the principle of customer-oriented and high-quality service, and enhance service awareness, Improve service quality and establish the image of corporate civilized window. Vigorously publicize the "Civilized Traffic Action Plan" and work with passengers to create a civilized and harmonious traffic atmosphere. The Communist Party of China advocates civilized traffic and abandons bad traffic habits.

Evaluation criteria:

1. Those who have sincerely served passengers during the evaluation period and received unanimous praise from passengers

2. Those who have not been complained by passengers for one consecutive quarter

3. Those who adhere to the company's system, never be late, never leave early, and work seriously

4. Those who are praised by superiors for outstanding work performance during the activity

Passenger Terminal Guarantor: Service Guarantee Chapter 6

1. Basic Quality Requirements

1. The food provided should comply with qs food safety standards.

2. Ensure that the food and vegetables provided are fresh and do not purchase or supply spoiled or expired food.

3 Ensure that the condiments provided are produced by qualified manufacturers, such as: edible oil, meat, frozen food (based on each batch of manufacturer test reports)

4 Openly accept quality inspections (Regularly or irregularly) ensure the safety of employees’ meals.

2. Basic hygiene requirements

1. Conscientiously implement relevant industry standard operations.

2 Staff members can only work with personal health certificates.

3. Keep the hall floor, dining table, and chairs clean at all times.

4. Warehouse items and vegetables must be kept away from the wall and the ground to prevent them from being invaded by pollution sources.

5. Keep food processing sites and warehouses clean, and ensure that goods are placed in an orderly manner and clearly marked to facilitate supervision.

3. Service Commitment

1. Ensure the quality, quantity and supply of meals on time.

2. The restaurant has set up a complaint box to openly accept service supervision complaints and suggestions.

3. Frequently select the dishes that guests like most, strengthen innovation, and continuously improve service quality.

Collect information every day, digest problems in a timely manner, adjust work and improve services.

5. Encourage restaurant staff to take care of guests with enthusiasm, concentration and attentiveness.

6 Our company will promptly strengthen publicity and education for staff who find that their service attitude is poor.

7. Prevent malicious incidents from occurring; if such phenomena occur, our company will resolutely deal with them.

8. Guarantee service satisfaction rate of more than 80%, pursue higher satisfaction rate with high-quality service, and strive to win long-term cooperation goals. Service Guarantee Chapter 7

Our company implements a full tracking management system for products from the factory to the effective service life of the product:

1. Establish a product technical file management system, regular telephone follow-up visits and Delivery of wearing parts; 2. After-sales service guarantee system and dedicated personnel for regional services.

1. Technical services

1. Equipment technical documents

① We will provide customers with equipment installation infrastructure drawings and power supply within 5 days before the equipment is shipped. Supply requirements and operating space requirement drawings.

② The main wiring diagram of the equipment that comes with the machine, the list of equipment parts, and the model code of wearing parts ③ The operation instructions, product certificate, and factory inspection report of the equipment that comes with the machine.

2. On-site service content

① In order to facilitate the installation, debugging and operation of the equipment, we send professional technicians to the site to provide technical services. The time is specified by the user. Party technical personnel will participate in the infrastructure installation of the equipment.

② Responsible for completing the installation and debugging work, conducting on-site debugging together with customer technicians, answering technical contracts, drawings, operations, equipment performance and precautions.

③ Conduct necessary demonstrations of various technical indicators of the equipment, participate in the preliminary operation of the equipment, and assist users in formulating the correct winding process.

3. Skills training

We will provide technical training to customers so that customer technicians can master the various operations of the winding machine and become familiar with the parameter setting and debugging of the winding process. , enabling technicians to master the skills of installation, debugging, operation, inspection, repair and maintenance of equipment.

2. After-sales service content

1. Maintenance service

In order to ensure the normal operation of the equipment and promptly resolve customer questions, repair reports and other matters, the company's technical service hotline It is open 24 hours a day to provide customers with high-quality services at any time. After confirming the customer's equipment failure, we will rush to the on-site warehouse to solve the problem as soon as possible by land transportation. If any quality problems occur during the warranty period, our company will handle it free of charge. Including hardware repair and replacement, etc., and implementing a lifelong maintenance system for equipment.

2. Technical support services

Our company provides users with lifetime free technical support services, which will promptly and effectively solve the problems encountered by users during the use of equipment and satisfy customers' needs. Technical support for equipment function and component modification.

3. Product quality control

The company strictly controls the quality process of procurement, inspection, production, packaging, installation and commissioning and after-sales service, and strictly follows corporate standards and relevant industry and national regulations. Standard requirements.

Guarantor:

Date: Service Guarantee Part 8

1. Our company makes the following commitments to the technical services of the goods provided by your company:

1. The model of the goods shall be as required in the order contract.

2. The allowable loading mass, linear density, and latitude and longitude density comply with the provisions of Table 1 of the gb/t8946-1998 standard.

3. The appearance quality complies with the requirements of Table 2 of gb/t8946-1998 standard.

4. Packaging is as required by the buyer.

5. The delivery date and location shall be as required in the order contract.

2. Our company makes the following commitments to the after-sales service of bid goods: 1. If there are quality problems with the cartons we provide during product acceptance, we will send technical personnel to solve them as soon as possible and Send a person in charge to negotiate with the buyer until the buyer's requirements are met.

2. After the product is accepted and delivered for use, if there are problems during use due to quality problems, our company will respond within 24 hours after receiving the user’s notification, and can modify the product according to the user’s requirements. Make technical improvements.

3. If the product is damaged due to the purchaser's reasons during the use of the product, we can provide technical support to repair or replace the damaged product, but the purchaser must bear the corresponding costs incurred.

Full name of the company (seal):

Date: Year, month and day Service Guarantee Chapter 9

XXX:

I, as xxxx Station conductor XXX makes the following guarantees:

Clear and accurate forecasts of the stops ahead, and large terminals to indicate connecting routes;

Respect passengers, answer their inquiries patiently, and be effective Answer all questions;

Mobilize other passengers to give up their seats to the elderly, young, sick, disabled, pregnant and pregnant passengers;

Maintain order in the carriage and persuade passengers to wait when the carriage is full. One bus;

Patiently dissuade passengers who are not allowed to take the bus if they are carrying dangerous goods, flammable goods, explosive goods, fragile goods, poultry, livestock, pets, etc.;

Reminder Passengers should pay attention to safety on the bus and stop smoking in the car;

Collect fares in accordance with regulations and provide tickets, and passengers who meet the regulations for free rides will be free of charge in accordance with regulations;

Pick up passengers Lost items should be handed over to the line dispatcher in a timely manner.

Guarantor: XXX

Service Guarantee Letter 10 on X, Month XX, 20xx

1. Pre-sales Service Guarantee

1. Assistance Your organization should provide product selection guidance;

2. Provide samples of the products ordered by your organization, including product introduction, performance parameters, installation dimensions, installation and debugging, precautions, etc.;

3. Provide other technical information required by your organization

2. Sales service guarantee

1. Provide contract products on time, quality and quantity;

2. Services such as transportation and en route quality insurance are provided free of charge by our company;

3. After-sales service guarantee

1. The company has more than 70 large-scale sales offices nationwide There are service network points in Zhongcheng City, and our company has full-time maintenance technicians in the office. They have many years of experience in water supply and drainage system maintenance and repair, and can fully meet the after-sales service requirements of your organization;

　2. Instruction of water pump units Installation and debugging;

3. If there are any problems during the on-site installation process after the product arrives, our company will formulate an installation plan according to the user's specific specifications within 2 hours after receiving the notification, and guide the user on the installation. The water pump unit must be installed and connected correctly

4. If the user really needs it, our company can arrange a dedicated person to guide the debugging during the product debugging process.

5. Two-year warranty and lifetime maintenance.

(1) During the warranty period, three guarantees (guaranteed repair, guaranteed replacement, and guaranteed return) are implemented. If there is no human damage or improper operation, returns are guaranteed if there is a problem;

(2) After the warranty period: our company is responsible for lifelong maintenance, and the cost of spare parts is borne by the user

6. Our company provides users with all-day after-sales service. After receiving the repair call, after-sales service personnel 2 Rush to the site for maintenance within hours

7. For product maintenance and upkeep issues, our company can be responsible for training the personnel assigned by your organization. During product maintenance, our company can send personnel to provide guidance. During the warranty period, our company will provide normal maintenance services, including inspection, adjustment and lubrication of all systems.

8. After the product is delivered for use, our company will regularly send people to provide tracking services;

9. After the product is delivered for use, our company will try its best to provide product-related services. Please cooperate and strive to do a better job.

4. During the process of pre-sales, sales and after-sales services, our company will immediately respond to any questions raised by your organization or send personnel to solve them;

5. Supporting products (motors, bearings, mechanical seals, etc.)

Supporting products are supplied by supporting manufacturers designated by our company. Our company will be responsible for any quality problems that occur.

6. XX headquarters after-sales service contact information:

1. Hotline: XXXX-XXXXXXXX

2. Fax: XXXX-XXXXXXXX