Work Summary of Smile Service Month

Model essay on work summary of smile service month

Inadvertently, the work has come to an end. Looking back on my past work, I have gained a lot. I might as well sit down and write a work summary! In order to make it easier and more convenient for you to write a work summary, the following is a sample of my work summary of Smile Service Month for reference only. Let's have a look.

Work Summary of Smile Service Month 1 The hotel planned and organized the "Smile Service Month" in xx in line with the service goal of strengthening staff's service awareness, improving hotel service level and advocating "My smile, your satisfaction".

1. This theme activity is divided into three stages: smile service training and atmosphere building, smile service promotion and summary evaluation. It mainly includes activities such as "smile mobilization", "etiquette training", "submission competition", "establishment of catering volunteer group", "smile star" and "service star".

During the activity month, we received strong support and cooperation from various departments. Everyone in the hotel wears a smile badge to remind and motivate all employees, so that every guest who enters the hotel can see the cordial smile and sincere greetings from the service staff and create a safe, comfortable and convenient environment for the guests.

Second, since the launch of Smile Service Month, the response has been enthusiastic, encouraging employees to "smile" into every link of work and service. Employees from all departments are enthusiastic about participating. Employees are strict with themselves in their daily work, improve their skills and improve the service satisfaction rate.

The thoughtful and high-quality service of hotel staff has been affirmed by guests to some extent, such as the personalized service of housekeeping department. During the activity, the guest's voting form was received, and the service quality of the hotel was further improved, which made the whole hotel form a good service atmosphere of knowing etiquette and smiling. Finally, through comprehensive evaluation of guest opinions and department recommendations, the hotel smiling star name and service star name are selected.

3. The General Department is responsible for coordinating activities such as activity planning, atmosphere decoration, voting, mobilization meeting, summary and commendation. As the theme month activity is the first organization, the activity time is short, the experience is lacking, the activities can be diversified, the guest participation rate is not very wide, and the awareness of employees' active participation needs to be further improved.

Investigate the results, existing problems, evaluations and suggestions of the activity month, accumulate experience for the hotel to organize theme activities in the future, actively rectify and improve, and strive to provide customers with unexpected surprises with quality services.

More importantly, our employees should always provide customers with unexpected surprises with high-quality service outside this activity month, and really let smiles spread throughout every corner of the hotel.

There are 42 lovely smiling faces in our class. I hope my class is full of energy, sunshine and self-confidence. The child Qi Xin "planted the sun to pursue dreams". Because sunflower is a symbol of sunshine, self-confidence, vigor and enthusiasm, I hope my children will show their light to the sun like sunflower, so our class is also called sunflower class. On the basis of the sunshine culture of the school, "independence and self-confidence" is the class management concept of our class. I want children to participate in class management independently and create our warm "sunflower home". Below I will introduce the class culture construction of our sunflower class from the following parts.

First, the class material and cultural construction

Class material culture is the material condition and environment that class students need to study and live. Through the design and layout of class environment, it forms a natural, calm and tidy atmosphere and presents a harmonious cultural form. The children and parents of Sunflower Class are very enthusiastic about the construction of the class home, and actively put forward suggestions and designs these plates that highlight the characteristics of the class: "I am the best, the sunflower shines, the sunflower star, the sunflower stack, I study happily, our agreement, the starting point of health".

I am the best: this is a space for teachers and students to learn from each other. Children write down what they have done and feel right, so that other children know what we should do. After sticking it on the wall, it also enhances self-confidence.

Sunflowers shine: this is a stage for children's self-confidence. Children develop their specialties, draw their wishes, write their goals, fly their dreams, enhance their self-confidence, form a unique landscape and show their charm.

Sunflower Star: This is the sunshine show for children. We choose the best children every month through democratic means, which not only sets an example for other students to learn, but also inspires me to continue to work hard.

Sunflower stacks: This is our book corner, where children can read a lot of extra-curricular books, learn about local customs and cultural connotations at home and abroad, exchange and discuss with each other, increase their knowledge beyond textbooks and enrich their knowledge.

I am happy to learn: here is a demonstration of children's learning. Every five seals are changed into a small smiling face, and every five small smiling faces can be changed into a big smiling face. Every time you get a big smiling face, you will get a corresponding reward. Encourage children to study hard and get happiness from their studies.

Our agreement: this is a special section for first-grade children to standardize their behavior and develop good habits.

Health starting point station: this is the name given by the children themselves to the health corner. I hope that from here on, our classrooms and campuses will become clean, beautiful and full of sunshine.

Second, the construction of class system culture.

"Without rules, there would be no Fiona Fang". The quality and rationality of the class system is a sign of the level of class education.

The class management system of sunflower class fully embodies democracy and autonomy from formulation to implementation. According to the Code of Daily Behaviour for Pupils, Pupils' Handbook and the relevant school systems, combined with the actual situation of our class, children should first think for themselves and write their own opinions, then select the enforceable clauses at the class cadre meeting, and then discuss them collectively at the class meeting, and finally work out the class system suitable for our class. The whole process is open and fair, which fully embodies the children's autonomy.

Third, the construction of class spiritual culture.

Class spiritual culture is the core and soul of class culture, and it is the soft power to push the class forward and the cohesion of class values.

Class spirit: We take "the light is not the patent of the sun, you can also shine" as the class training, encourage children to play their strengths, believe that everyone is the best, enhance self-confidence and make contributions to the class.

Ban Feng Ban Rong: We attach great importance to democratic management. Only democratic management can effectively cultivate students' self-confidence and autonomy, and form a good class spirit and class capacity. The class cadres of the sunflower class are all recommended by the children and produced by democratic evaluation. At the beginning of each month, under the leadership of Huang Jinghan, the assistant to the class teacher, the class committee will hold a summary meeting to sum up the shortcomings of last month, formulate the objectives and requirements of this month, and carry out the work with a clear aim. Under this self-management mode, our sunflower class has formed an optimistic, sunny and confident class face.

Fourthly, the construction of class behavior culture.

Class theme class meeting is a platform to show students' comprehensive quality and an important way to form class behavior culture. According to the age characteristics of the children and the class situation, I organized and carried out a number of class community activities with themes such as "Know manners and be civilized", "Independent activity1-Button-tying contest", "Independent activity 2-Shoe-tying contest" and "I can wash my hands".

The development of a class is inseparable from the construction of class culture. The material culture of a class constitutes the foundation of class culture, the spiritual culture leads the class development, the system culture ensures the class development, and the behavior culture shows the class taste. With campus culture, there is a profound connotation; If there is culture in the class, there will be a smart spirit; Children are literate and shine like diamonds. Guiding children to be independent, full of sunshine and vitality like sunflowers, and building a theme class culture that children are interested in can better encourage children to smile and be confident, give play to their specialties and show their unique charm. I hope my children "plant the sun and pursue their dreams", face the sun like sunflowers, be independent, smile and show their unique light!

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