What details should the assistant hotel lobby manager pay attention to?

As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.

It is the person who is entrusted and replaced by the general manager in the hotel or catering industry. The general manager is a middle-level manager who handles guest complaints about all equipment, facilities, personnel, services, etc. in hotels and restaurants, supervises the operations of various departments, coordinates the relationship between departments, and ensures that hotels and restaurants provide quality services to customers in a normal order. . They are the nerve center of hotels and restaurants, and the bridge between hotels, restaurants and guests. The general scope of work includes:

1. Maintain the order of the lobby and the safety of guests, and keep the lobby quiet and elegant. and civility;

2,; Properly arrange the day's work, supervise and inspect the work quality of the front desk and waiters;

3,; Handle guest complaints, and assist hotel leaders and relevant functional departments in handling complaints. Various emergencies that occur in the hotel;

4,; Answer guest inquiries and provide necessary assistance and services to guests;

5,; Conduct daily inspections and supervise the hotel , the appearance, hygiene status, equipment operation, and safety of restaurant staff.

In addition to serving as a bridge and link, the lobby manager is also the "eye" who oversees the quality of work in hotels and restaurants.

Lobby managers generally require a college degree or above in any major, have received training in service management and hotel management, and understand public relations etiquette, psychology, management and hotel business knowledge.

Familiar with the hotel's various management workflows and management regulations, with strong organizational, management and coordination skills; considerable training ability, strong adaptability, and fluent English speaking

Have a good temperament and be kind. , generous, dignified appearance, cheerful personality, good at communication, have overall concept, service awareness and strong sense of responsibility, and can bear greater work pressure