Traditional Culture Encyclopedia - Hotel franchise - What should I do when checking in and checking out?
What should I do when checking in and checking out?
The check-in guests charge the company. When checking out, it is handled as follows: If the check-in guest charges the company, when the guest leaves the hotel, the receptionist of your hotel will generally mark the check-out time on the check-in record, list the consumption list, including all the expenses and consumption details, and confirm whether the customer has any unsettled consumption. If there are unsettled expenses in the customer's bill, check the unsettled expenses with the customer before leaving the store and explain the details of the expenses to the customer. On this basis, it is necessary to send the bill to the account company with the consent of the guest, and confirm an important detail, that is, whether the account company agrees to pay these unsettled fees when sending the bill to the account company, as well as the payment method and time. If there is no formal confirmation and commitment from the company, the hotel needs to ask the guests to pay these fees. If there are no unsettled expenses in the customer's bill, the hotel should apply to the suspense company to settle all the expenses of the customer according to the suspense agreement.
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