What is a five-star hotel?

6.5 five-stars

6.5.1 The hotel layout is reasonable

a. The functions are reasonably divided.

b. The facilities are easy to use, Safety.

6.5.2 The interior and exterior decoration uses high-end, luxurious materials, exquisite workmanship, and outstanding style.

6.5.3 The public *** information graphic symbols in the hotel comply with LB/AT001 .

6.5.4 There is central air conditioning (except for villa-style resorts), and all areas are well ventilated.

6.5.5 There is a computer management system that is consistent with the hotel’s star rating.

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6.5.6 has a background music system.

6.5.7 Front Hall

a. The area is spacious and suitable for the reception capacity.

b. The atmosphere is luxurious, the style is unique, the decoration is elegant, the colors are coordinated, and the light is sufficient.

e. There is a general service desk that is suitable for the scale and star rating of the hotel.

d. General The service desk has Chinese and English signs, and is divided into sections for reception, inquiry, and checkout. There are staff on duty 24 hours a day.

e. Provide message service.

f. Provide a one-time general ledger Single checkout service (except merchandise).

g. Provide credit card services.

h. Provide foreign currency exchange services at 18h.

i. Provided at the main service desk Promotional materials for hotel services, hotel price lists, Chinese and English transportation maps of the city, national tourism transportation maps, introductions to the city and national tourist attractions, various transportation timetables, and newspapers and periodicals suitable for hotel guests.

j. Can directly accept domestic and international room reservations 8 hours a day, and can book other domestic hotel rooms on behalf of others.

k. There is a safe for valuables that can be opened by the hotel and guests at the same time. The safe is in a safe, concealed and able location Protect the privacy of guests.

i. Set up a doorman to greet guests 18 hours a day.

m. Set up a full-time bellman, have a dedicated luggage cart, and provide luggage service 24 hours a day. Small luggage storage.

n. There is a duty manager to receive guests 24 hours a day.

o. There is a lobby manager to serve in the front office 18 hours a day.

p .Set guest resting places in non-business areas.

q.Provide in-store tracking services.

r.Provide valet booking and taxi arrangement services.

8. There are access ramps for the disabled in the foyer and main public areas, equipped with wheelchairs. There are special toilets or toilet seats for the disabled, and special services can be provided for the disabled.

t. At least. Provide services in 2 foreign languages ??(English is a must). Various instructions and service texts must be expressed in at least Chinese and English.

u. The switchboard can use at least 3 foreign languages ??(English is a must) Language> Provide telephone services to guests.

6.5.8 Guest Rooms

a. There are at least 40 rooms (sets) available for rent.

b. The area of ??70% of the guest rooms (excluding bathrooms and corridors) is not less than 20 square meters.

c. The decoration is luxurious, with luxurious cushioned beds, desks, wardrobes and hangers, coffee tables, seats or simple Sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-end carpets or high-quality wooden floors. Area lighting is used and the illumination of the target object is good.

< p>d. There is a bathroom with a high-end water pump, a dressing table (equipped with a basin and a dressing mirror), a bathtub with a shower head (if there is a separate shower room, no shower head is required), a shower curtain, and a clothesline .Take effective anti-slip measures. The bathroom is decorated with luxurious building materials for floors and walls. The colors are elegant and soft. Zoned lighting is used with good illumination of objects. There is a good exhaust system, 110/220V power socket, telephone auxiliary machine, and There is a hair dryer and a scale.

d. Cold and hot water are available 24 hours a day.

e. There is a telephone that can directly make domestic and international long distance calls. There are instructions for use next to the telephone. And the local telephone directory.

f. It has color TV sets, audio equipment, and a closed-circuit television studio system. There are no less than 16 broadcast channels, including satellite TV programs or self-organized programs. Podao instructions and program list. The broadcast content should comply with Chinese government regulations. There are at least 2 channels for self-operated programs, which should be broadcast no less than twice a day, and the end broadcast time in the evening should be no earlier than 1 a.m.

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Very effective anti-noise and sound insulation measures are provided.

h. There are inner curtains and outer blackout curtains.

i. There are single rooms.

j. There are suites.

k. There are deluxe suites with at least 5 rooms.

l. There are guest rooms for the disabled, and the equipment in the room can meet the general requirements for the daily life of the disabled.< /p>

m. There are stationery items suitable for the star rating of the hotel itself. There are hotel service guides, price lists, accommodation regulations, introduction to the city's tourist attractions, the city's tourist transportation map, and information suitable for hotel guests. Newspapers and periodicals.

n. Guest rooms and bathrooms are fully tidied once a day, sheets and pillowcases are changed daily, guest supplies and consumables are replenished, and guest rooms are cleaned and tidied at any time at the guest's request, and guest supplies and consumables are replenished. .

o. Provide turndown service, place good night cards, flowers or gift crystals.

p. Provide hot and cold drinking water and ice 24h and provide free tea or coffee.

q. The guest room is equipped with a mini bar (including a small refrigerator), which provides sufficient drinks, hard liquor is placed in an appropriate place, and drinking utensils and wine lists are provided.

r. Guests When meeting guests in the room, extra chairs and tea services can be provided upon request.

s. Provide wake-up service.

t. Provide message service.

u .Provide clothes dry cleaning, wet cleaning, ironing and repair services, and can return them to guests within 24 hours. 18 hours expedited service is provided.

v. There are food delivery menus and drink orders, and Chinese and Western breakfasts are provided 24 hours a day. Dinner delivery service. There are no less than 10 types of food delivery dishes, no less than 8 types of beverages, and no less than 6 types of desserts. There is a food delivery sign that can be hung outside the door.

w. Provide shoe shine service.

6.5.9 Restaurants and bars

a. The total number of seats is compatible with the guest room reception capacity.

b. Yes A Chinese restaurant with reasonable layout and luxurious decoration. It can provide at least 2 flavors of Chinese food. The ordering time for guests after dinner is no earlier than 22:00.

c. There are high-end restaurants with reasonable layout, luxurious decoration and elegant style. The Western restaurant is equipped with a dedicated Western kitchen.

d. There is a unique, elegant and well-located coffee shop (simple Western restaurant). It can provide buffet breakfast and Western-style dinner. The coffee shop (or There is a restaurant) that is open for no less than 18 hours and has clear business hours.

e. It has an appropriate number of private banquet rooms or small banquet halls. It can provide Chinese and Western banquet services.

f .Have a well-located, elegantly decorated, distinctive, independent closed bar.

g. The supervisors, foremen and waiters of restaurants and bars can provide services in fluent English. Restaurants and bars can speak at least 3 Provide services in foreign languages ??(English is the required language).

6.5.10 Kitchen

a. The location is reasonable, the layout is scientific, and the route for delivering dishes is short and not connected with other restaurants. *Intersection of areas.

b. The walls are covered with ceramic tiles, the floors are covered with non-slip materials, and there are suspended ceilings.

c. The cold dish room and the pastry room are separated independently, with enough Air-conditioning equipment. There are air disinfection facilities in the cold dish room.

d. The rough processing room is isolated from the operation room, the temperature in the operation room is suitable, and the air-conditioning supply should be more sufficient than in the guest room.

e. There is sufficient cold storage.

f. The dishwashing room is reasonably located.

g. There are special facilities for placing temporary garbage and keep them closed.

h. Between the kitchen and the dining room, there is a spring door that separates entrance and exit for sound insulation, heat insulation and odor insulation.

i. Take effective measures to kill mosquitoes, flies, cockroaches and other pests.

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6.5.11 Public *** Area

a. There is a parking lot (underground parking lot or parking building).

b. There are enough high-quality customers The elevators and cars are elegantly decorated, and there are service elevators.

c. There are public telephones and local telephone directories.

d. There are public toilets for men and women. .

e. There is a shopping mall selling daily travel necessities, tourist souvenirs, handicrafts and other commodities.

f. There is a business center that sells stamps, sends letters, handles telegrams, and Transmission, fax, photocopying, international long-distance calls, domestic baggage check-in, film development, etc. Provide typing and other services.

g. There is a medical office.

h. Providing transportation, photography, etc. Ticketing services for dramas, tours, etc.<

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i. Providing city sightseeing services.

j. There are emergency power supply lines and emergency lighting.

6.5.12 selected items (***78 Items, with at least 35 items)

65.12.1 Guest rooms (10 items>

a. The guest rooms can provide visual inquiry services such as bills through audio-visual equipment, and provide voice Mailbox service.

b. The bathroom has a drinking water system.

c. No less than 50% of the guest room bathrooms have separate showers and bathtubs.

d. No Less than 50% of the guest room bathrooms have separate wet and dry areas (with separate dressing rooms).

e. All suites have separate bathrooms for the owner and visitors.

f. On the business floor, you can check in and check out on the floor. There is a business center and resting place for guests on the floor.

g. The guest rooms on the business floor have equipment for sending and receiving faxes or emails.< /p>

h. Provide free in-store wireless paging service to guests.

i. Provide 24h urgent laundry service.

j. Entrusted agency service (gold key service) )

6.5.12.2 Restaurants and Bars (8 items)

a. There is a lobby bar.

b. There is a professional tea room.

< p>c. There are other foreign restaurants besides Western restaurants, equipped with special kitchens.

d. There are bakeries.

e. There are flavor restaurants.

f. There is a large banquet hall that can accommodate at least 200 people for formal banquets, equipped with a dedicated banquet kitchen.

g. There are at least 10 restaurants with different flavors (excluding large and small banquet halls).

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h. There are restaurants open 24 hours a day.

6.5.12.3 Business facilities and services (5 items)

a. Provide international Internet services with a transmission rate of not less than 64kbit /s.

b. Closed telephone rooms (at least 2).

c. Negotiation room (accommodating at least 10 people).

d. Provided Translation, interpretation and full-time secretarial services.

e. Library (at least 1,000 books).

6.5.12.4 Conference facilities (10 items)

a. Have a dedicated conference hall that can accommodate at least 200 people, equipped with a cloakroom.

b. Equipped with at least 2 small conference rooms.

c. Simultaneous interpretation facilities (at least 4 languages).

d. There are telephone conference facilities.

e. There is an on-site video and audio relay system.

f. There are computers for rent and Computer projectors, ordinary film projectors, slide projectors, video recorders, document shredders.

g. There is a dedicated copy room equipped with sufficient copy machine equipment.

h. There are modern electronics Printing and binding equipment.

i. Have a photographic film developing room.

j. Have an exhibition hall of at least 5,000 square meters.

6.5.12.5 square meters* ** and health and entertainment facilities (42 items)

a. Song and dance hall.

b. Karaoke hall or KTV room (at least 4 rooms)

c . Game room

d. Chess and card room

e. Movie theater

f. Regular song and dance performances.

g. Multi-functional The hall can provide services such as meetings, buffets, cocktail parties, etc. and also doubles as a karaoke hall and dance hall.

h. Gym.

i. Massage room.

j. Sauna.

k. Steam bath.

l. Surf bath.

m. Solarium.

n. Indoor swimming pool (water surface area of ??at least 40 square meters).

o. Outdoor swimming pool (water surface area of ??at least 100 square meters).

p. Tennis court.

q. Bowling room (at least 4 lanes).

r. Rock climbing practice room.

8. Squash room.

t. Billiards room.

< p>u. Multifunctional comprehensive fitness massage support.

v. Electronic simulated golf course.

w. Golf driving range.

x. Golf course .(at least 9 holes)

y.Velocity.

>z. Park.

m. Racecourse.

ab. Shooting range.

ac. Archery range.

ad. Actual simulation amusement park.

ae. Table tennis room.

af. Ice rink.

ag. Outdoor ski resort.

ah. Private beach.

ai. Diving.

aj. Surfing.

ak. Fishing.

al. Beauty Hair salon.

am. Boutique.

an. Independent bookstore.

ao. Independent flower shop.

ap .Baby care and children's entertainment room.

6.5.12.6 Safety facilities (3 items)

a. Electronic card door lock.

b. Guest room valuables safe .

c. Self-contained power generation system.

Reference: /admin/affair/upload/20040714_n6YLIPyh6s.doc Classification and Rating of Star Ratings for Foreign-related Tourism Hotels