How can a hotel tell its guests not to charge?

The notice that the hotel will waive the guest fee can be expressed as follows:

Distinguished guests:

Thank you for choosing our hotel and experiencing our service. We are deeply honored and fully aware of your trust and dependence on us during your stay.

After evaluating the services you provide, we decide to waive your room rate in whole or in part. This is to express our apologies for possible problems such as facility failure and poor service, and thank you again for choosing this hotel.

When you check out, please register the room fee refund at the front desk. We look forward to more opportunities to provide you with better services in the future, so as to win your satisfaction and loyalty.

Thank you for your understanding and support. I hope you enjoy your stay here.

sincerely

[Your name]

[Hotel Name]