Traditional Culture Encyclopedia - Hotel franchise - Noun explanation of potential products
Noun explanation of potential products
Generally speaking, products are divided into five grades:
The first level: core products, that is, the basic services and benefits that customers really need. Like a hotel-rest and sleep.
The second level: formal products, that is, basic products needed to realize core interests. Such as hotels-bathrooms, towels, wardrobes, toilets
The third level: expected products, that is, a set of attributes and conditions that buyers usually expect or default when buying products, such as hotels-clean beds, new towels, clean toilets and quiet environment.
The fourth level: additional products, that is, providing services and benefits beyond customers' expectations to distinguish them from competitors. For example, hotels-TV sets, internet interfaces, flowers, delicious dinners.
The fifth level: potential products, that is, all additional parts and all possible transformation parts, such as hotels-the emergence of a full set of family hotels.
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