Pay attention to debugging problems.

Dispatching is the general dispatch, commander-in-chief and general design of the travel agency to complete the ground connection and implement the package tour plan. "No matter what the details are, the power is in hand", which has strong professionalism, autonomy and flexibility. If "outreach" is a diligent buyer, then planning is a "cooking master". It really takes some skills to concoct different tastes of "sour, sweet, bitter, hemp, spicy and salty" and satisfy the "tastes" of different teams through skillful hands. In order to improve work efficiency and avoid mistakes, dispatchers should pay attention to the following issues.

First, humanization:

Dispatchers should be polite, modest, concise, neat, generous and considerate when speaking and answering the phone, and develop the habit of using "modest words" such as "more attention", "do it right away", "please rest assured" and "more cooperation", giving people a sense of intimacy and spring breeze. Every phone call, every confirmation, every quotation and every explanation should be full of emotion to show your sincerity in cooperation, your confidence in your homework and your strength in preparation. Letters and official documents should be standardized, and the words should be neat, clear, beautiful, concise, accurate and vivid, so as to win the goodwill of the other party and exchange their trust and cooperation. An excellent dispatcher must be the colorful "window" display of this travel agency, attracting "bees" everywhere like a "flower".

Second, organized:

The dispatcher must carefully read the reception plan sent by the other party, focusing on the number of people, the number of rooms, whether there is a natural single room, and whether there are children occupying the bed; The accurate arrival time and port of large traffic, if problems are found in the verification, inform the other party in time and make changes quickly. In addition, it depends on whether there are ethnic minorities, religious believers or special dietary requirements among the staff, so as to inform the restaurant in advance; If you find a tourist celebrating his birthday in the local area, remember to send him a birthday cake to celebrate. If the number of people increases or decreases, it is necessary to replace the vehicle in time. Organization is the core of standardization, the prelude to standardization and the basis of programming.

Third, there is thought.

The planning of travel agencies is the production scheduling of travel agencies, which team to go to, which team to book tickets for, which team to return to, and so on. And the travel team activities in travel agencies should be well known. According to the requirements of the company, the dispatcher's task is to be responsible for the arrangement of eating, living, traveling, traveling, shopping and entertainment for the team and individual passengers, and to implement them all. Including staying in a five-star hotel, the daily food standard, the implementation of bus, train tickets and air tickets, and the tickets for various scenic spots must be implemented to ensure that tourists can successfully and safely complete their tourism activities. The dispatcher of travel agency must have high professional quality; Must be particularly familiar with the operation process of tourism business; Must be able to get the best travel expenses and prices; Must reflect the comprehensive and meticulous tourism activities of travel agencies; All expenses must be reasonable, and so on. Travel agencies are generally selected from people who have rich travel experience and can face and handle any team affairs.