Do you have any knowledge about hotel room management?

Work flow of each post in housekeeping department

(6) Minister of Housing Affairs

1. Check the arrival of employees in this department before going to work every day.

2. Check employees' gfd.

3. Check the night shift report and check the room condition with the front office minister.

4. Communicate with the front office minister. If you have VIP guests or group reservations, you need to inform the floor attendant in advance to make preparations.

5. Check the status of VIP room and group room in person to ensure the normal operation of various facilities and equipment.

6. Spot check the waiter's work every day (around 10: 00 in the morning).

7. Check the hygiene and cleanliness of guest rooms regularly every day (around 3 pm).

8. Handle guest complaints and report to the manager.

(7) Floor foreman

1. Check the room condition and night shift report before going to work every day.

2. Check the arrival of waiters and employees' gfd at the pre-class meeting.

3. Assign work according to room conditions.

4. On-site supervision of the waiter's check-in procedures and standards, and timely correction when problems are found.

5. Be responsible for checking the sanitary condition of each room. If it is not up to standard, please ask the waiter to redo it to ensure the quality of each "OK" room.

6. In the process of ward round, if there are any facilities and equipment damaged, you should immediately apply for maintenance, track the maintenance situation, and inform the front desk of the room situation in time. If the maintenance time exceeds 30 minutes, it means that the maintenance personnel are not in place and report to the superior for handling.

(8) Floor attendant

Working procedure:

Working procedures for morning shift, middle shift and night shift on floors

Morning attendant:

1. Responsible for cleaning the arranged rooms every day to make them meet the hotel standards, such as:

A, change sheets, pillowcases and make the bed.

B, clean the bathroom, clean the carpet, walls, window frame furniture dust.

C change towels and toiletries, such as matches, soap and other stationery.

D, take out the garbage, wipe the ashtray, each trash can, and wipe the water cup.

E, clean the wardrobe, wallpaper, ceiling, air conditioning outlets, mirrors and carpet dust.

2. Take out the used tableware dining car and put it in the workshop, not in the corridor, and inform the food delivery department in time. Provide shoeshine service for guests.

3. Check and replenish drinks.

4. Collect clothes and check whether the laundry list and room number are correct.

5. Send newspapers and magazines to the room.

6. When the guest requests to add extra supplies to the guest in time, he is responsible for taking them back. For example: extra beds, sockets, hair dryers, etc.

7. Clean service areas, such as staff toilets, workshops, fire doors, corridors, etc.

8. Report special circumstances to the foreman in time, such as reporting engineering maintenance orders, changing light bulbs, and finding valuables (gold, money, jewelry, etc.) in DND room. ) in the room, and hand in and report the left-over items.

9, supplement the work car items to keep the work car clean, and put it according to the standard.

10, fill in the daily work report form.

1 1. Maintain machines and equipment used, such as vacuum cleaners.

12, responsible for keeping the floor master key and giving it to the office after work.

13. Report the room condition to the foreman in time.

14. Report the uncleaned room to the foreman and explain the reasons.

15, obey the work arrangement of the foreman.

16, report other situations or suspicious persons on the floor in time.

18, register all the events of the day in the log book, and sign it by the foreman before leaving work.

Middle shift attendant:

1. When the morning shift is short of manpower, the morning shift personnel should be assisted to do other work, such as cleaning the ground public areas, corridors, lampshades, house numbers, special cleaning of rooms, etc., which must be completed within the specified time.

2. Be responsible for bed opening service (18: 00—2 1: 00).

3. Complete all assigned work and clean check-out.

4. Replace and replenish bathroom towels when necessary.

5, the requirements of the guests should try to meet.

6, responsible for providing guests with extra beds, tables and chairs, etc.

7. Record rooms without beds and explain the reasons.

8, responsible for cleaning the public * * * area every day, such as public * * * bathroom, corridor dust, fire doors, etc.

9. Send the cleaned guest clothes to the guest room.

10, clean up the supplementary work car (ready before work).

1 1. Keep the machines and equipment used intact before leaving work, such as vacuum cleaners.

12, complete other work arranged by the foreman.

13. Keep the master key of the floor and return it to the office after work.

14. Only with the consent of the minister or foreman can you get off work.

Night attendant:

1, continue the unfinished work of the middle shift.

2. Provide services for guests.

3, regular rounds, found that the problem timely report (notify the manager on duty).

4. Clean and check if necessary.

5. Respond to emergencies at any time (pay attention to fire prevention and theft prevention).

6, corridor, room carpet dirty irregular cleaning.

7. Make detailed shift changes every day.

8. Inform the front desk, handle it quickly and reply to the front desk.

9. Keep the master key of the floor or other recipients, and pay attention to returning it to the office after work.

10. Before leaving work, the machines and equipment used must be kept in good condition and clean (for example, vacuum cleaner, carpet cleaner, etc.). ).

1 1. Complete other tasks arranged by the superior.

12, with the consent of the minister or foreman, you can leave work.

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