Hotel room service etiquette

Hotel Room Service Etiquette Rooms are the main resting and working places for guests, and room service personnel undertake most of the daily life services for guests. In the service, we should pay attention to etiquette, use polite language, be light and steady, be agile, thoughtful and meticulous, have a sense of service, provide guests with a clean, hygienic, comfortable, quiet, safe, reliable, warm and considerate living environment, and ensure the quality of service.

Rooms should be kept in good condition, clean and bright, with fresh air, plenty of boiled water, safe and comfortable, in line with sanitary service and operating procedures, and in line with the level of our store. Adjust the room temperature before the guests arrive, and get ready for the guests at any time.

After receiving the reception notice from the reception desk, you should prepare for the reception and wait at the stairs or elevator. When the guests arrive, they should be warmly welcomed and cordially greeted. Hello, miss (sir), welcome! ? If there is no guide to carry the luggage, take the initiative to help carry the luggage, and then greet the guest: please follow me. ? On the way to the room, walk two or three steps in front of the guests on the left, and take the initiative to signal the guests at the corner.

Open the door, if it is daytime, politely signal with your hand and invite the guests to advance; If it is night, go in first, turn on the room light and invite guests in. After entering the guest room, tea and towels should be provided to the guests. When providing this service, we should respect the habits of our guests and pay attention to hygiene. When the guests sit down and have a rest, they should politely introduce the rooms, equipment, usage and service facilities, such as restaurants and shopping malls, to the guests according to the actual situation. Help guests get familiar with their surroundings. After asking the guests that there are no other needs, they should leave the room in time and close the door gently.

After getting up every morning, guests should send boiled water to their rooms. If the guest hasn't got up yet, you can leave the thermos bottle outside the door on the left. When meeting guests in the room or coming back from going out, guests should bring tea or towels as required.

Clean the room every morning. Ring the doorbell or knock lightly before cleaning the room. Only after obtaining the consent of the guests can you enter. When there is a sign hanging on the door. Do not disturb? Brand, shall not be trespassed. Cleaning the room should be carried out according to the procedure, first open the curtains, then take out the garbage, change ashtrays, cloth towels, clean furniture and various supplies, replenish tea, wash supplies and clean the bathroom. Don't rummage through guests' belongings at work.

We should try our best to meet all the legitimate needs of our guests and provide daily necessities such as towels, soap and matches in time.

Don't laugh or talk loudly with others at work, and don't ask the guests personal information such as age, income and marriage. Don't get together to discuss the guest's gfd, and don't ask for remuneration in front of the guest's visiting friends.

Guests should be addressed politely according to gender, age and status. When you meet guests, you should take the initiative to say hello and talk to them. Please. Take the lead? Thanks? Finally, pay attention to the tone, intonation and speed of speech, and don't use foul language or dirty words. You should take the initiative to apologize sincerely for the mistakes in your work and seek understanding. You can't argue irrationally and pass the buck.