Traditional Culture Encyclopedia - Hotel franchise - Housekeeping staff training courses

Housekeeping staff training courses

1. Safety training for housekeeping staff

1. The appearance and etiquette of floor attendants. 2. New employees’ understanding of their jobs. 2) Position responsibilities; 3) Basic work flow; 4) Floor service items; 5) Things to know and pay attention to. 3. Analysis, type, quantity and size of guest rooms on the floor; 4. Standard requirements and precautions for making beds; 5. Equipment and placement standards of guest supplies in the room; 6. Equipment and placement standards of cotton fabrics; 7. Magnetic card locks 8. The use of the guest room safe 9. The use of the control panel 10. The use and adjustment of the TV; 11. The use of the air conditioner; 12. The use of the bathroom equipment; 13. The scope of room repairs and the repair procedures. Week 2 1. Learn the contents of ISO files. 2. There are three types of rooms on the floor: empty rooms, guest rooms, and occupied rooms. How to do it; 3. When to self-check for equipment problems; 4. Bathroom cleaning and hygiene standards; 5. Standards for qualified guest rooms after room opening 6. The safe use and maintenance of electrical appliances in the guest room; 7. The placement and maintenance of furniture and items in the guest room; 8. The importance and precautions of planned sanitation; 9. Planned sanitation time (according to the regular stay of our hotel team, off-season time 10. How to plan sanitation to meet the assessment standards 11. How to check for sanitation and missing items. 12. Case training. New employees are provided with practical operations every three weeks out of seven. The training assessment will be conducted in the eighth week.

2. How does the hotel room sales manager train employees?

Can first train skills such as bed making

If the hotel room department’s relevant operating specifications and quality standards have been Formulate, follow this step-by-step training.

3. Is there any hotel or training institution that provides free on-the-job training for hotel front desk staff and room staff?

You can start from the following aspects:

1: The appearance and etiquette of floor attendants.

2: New employees’ understanding of their specific job positions. Attribution

3: Job responsibilities.

4: Basic workflow.

5: Floor service items.

6: Things you should know and pay attention to.

7: Analysis of floor guest rooms, type, quantity and size.

8: Standard requirements and precautions for making a bed.

9: The equipment and placement standards of guest supplies in the room.

10: Equipment and placement standards for cotton fabrics.

Next, we will give a detailed summary:

1: There are three types of room making on the floor: empty room, guest room, and guest room. How to do it.

2: When to self-check for equipment problems.

3: Bathroom cleaning and hygiene standards.

4: Qualified guest room standards after making a room.

5: Safe use and maintenance of electrical appliances in guest rooms.

6: Placement and maintenance of furniture and items in the guest room.

7: The importance and precautions of planned hygiene.

8: Plan the time for sanitation (according to the regular stay of our store team, during the off-season period).

9: Plan how to achieve the assessment standards for sanitation.

10: How to check for hygiene and missing items.

4. There is an urgent need for a hotel housekeeping department training plan

Housekeeping department training plan

1. Training methods and purposes:

1. Training method: The time is flexible, but it is targeted, segmented and comprehensive, and strives to be comprehensive.

Deeply improve the service level and management level of employees;

2. The purpose of training: to enable employees to basically master service procedures, responsibilities and work standards in a short period of time, and to meet the requirements for employment;

3. The significance of training: to enable employees to understand the nature of their work, job responsibilities, service procedures, service standards, and their qualifications and qualities, and to enable employees to understand the hotel's general profile, security system, fire protection, repairs, maintenance, etc.;

2. The tasks of the housekeeping department and staff quality training;

3. Introduction to the hotel:

1. Introduce the number of guest rooms and types of hotels in the hotel , features, arrangement and shape of guest rooms.

2. Introduce the names and locations of hotel-related facilities.

3. Introduce the organizational structure, rules and regulations and job responsibilities of the housekeeping department;

4. The main contents of the daily management of the housekeeping department include:

(1 ) Plan management;

(2) Organizational management;

(3) Personnel management;

(4) Materials and equipment management;

(5) Quality management;

(6) Budget management;

5. Training to improve the management knowledge and skills related to the housekeeping department business;

6. About the use and operating procedures of machinery and equipment;

7. Training on etiquette and appearance;

8. Complaint case analysis;

4. Guest room cleaning procedures include: making beds, bathrooms, dusting, placement and equipment of items;

5. Equipment and usage regulations of work trucks;

6. Work Use of space, storage of items and safety of electrical equipment;

7. Cleaning procedures for public areas, corridors, fire escapes, elevator halls, elevators, lobbies, restaurants, administrative offices, and employee activity areas;

8. Performance and usage of cleaning agents;

9. Management of leftover items, VIP reception and guest room items, and key management;

10. Assessment:

(1) Business knowledge assessment (written answer) 70 points;

(2) Business practical assessment 30 points;

5. Where in China? A management company or training institution where hotel front desk and guest room employees can receive on-the-job training

Zheng Hotel Management Business School provides free training for hotel front desk and guest room and other positions every month. The address is Foshan Victoria Hotel, and the teachers are all special The general course schedule for this major is three days. It includes career planning, front desk staff training, and guest room professional knowledge training. You can also receive a private butler service system for free. I have already signed up for their course in June.

6. Hotel room department staff training

1. The appearance and etiquette of floor attendants.

2. New employees’ understanding of their jobs.

2) Job responsibilities;

3) Basic work process;

4) Floor service items;

5) What you should know Meeting and precautions.

3. Analysis, type, quantity and size of guest rooms on the floor;

4. Standard requirements and precautions for making beds;

5. Room supplies Equipment and placement standards;

6. Equipment and placement standards for cotton fabrics;

7. Use of magnetic card locks

8. Use of guest room safes

9. Use of control panel

10. Use and adjustment of TV;

11. Use of air conditioner;

12 , Use of bathroom equipment;

13. Room repair scope and repair procedures.

Week 2

1. Learn the contents of ISO files.

2. There are three types of rooms on the floor: vacant rooms, guest rooms, and guest rooms. How to do it;

3. When to self-check for equipment problems;

4. Bathroom cleaning and sanitation standards;

5. Qualified guest room standards after making a room

6. Safe use and maintenance of electrical appliances in guest rooms;

7. Placement and maintenance of furniture and items in the guest room;

8. The importance and precautions of planned sanitation;

9. Planned sanitation time (according to the instructions of our hotel team According to the rules of the store, it will be carried out during the off-season period);

10. How to plan for hygiene to meet the assessment standards

11. How to check for hygiene and missing items.

12. Case training.

New employees will have practical operations every three weeks out of seven.

The eighth week is for training and assessment.

7. How does the room manager train employees

1. Accept the supervision of the room manager, report directly to the room manager, cooperate with and supervise the room sales control work, and ensure the guest room The highest occupancy rate and economic income; 2. Supervise, guide and coordinate the daily work of the housekeeping department, and provide guests with standardized, programmed and institutionalized high-quality services; 3. Responsible for formulating the annual financial budget of the housekeeping department, including cleaning supplies , daily consumables, supplies, etc.; 4. Regularly calculate the consumption of various items, strictly control the loss of daily necessities, and reduce waste; 5. Inspect each floor and public area to check the work attitude and performance of employees, And conduct fair evaluations, reward the good and punish the bad, to ensure high-quality services and the integrity of the equipment; 6. Organize and host weekly foreman meetings, listen to reports, assign work, and solve problems encountered in the work; 7. Check the performance of each foreman Work efficiency, correct deviations, strengthen working relationships between departments, and establish a complete file system for work; 8. Keep in touch with the front office supervisor frequently to understand guests’ opinions on the guest room department; 9. Actively understand the latest developments in hotel guest room supplies Products and management experience, select the best for daily consumables in the hotel; 10. Supervise foremen at all levels, conduct fair evaluations of the work attitudes and performance of the supervisors, reward the good and punish the bad; 11. Liaise with the engineering department on the guest rooms Provide opinions on various repairs and maintenance, and formulate regular maintenance plans and energy conservation plans for guest rooms; 12. Check fire-fighting equipment, and do a good job in fire prevention, anti-theft and other safety work;

8. How does the room department supervisor train employees?

Hello!

Mainly include the following points:

1. Accept the supervision of the room manager, be directly responsible to the room manager, cooperate with and supervise the room sales control work, and ensure the highest occupancy rate of the rooms and economic income;

2. Supervise, guide, and coordinate the daily work of the housekeeping department, and provide guests with standardized, procedural, and institutionalized high-quality services;

3. Responsible for formulating The annual financial budget of the housekeeping department, including cleaning utensils, daily consumables, supplies, etc.;

4. Regularly calculate the consumption of various items, strictly control the loss of daily necessities, and reduce waste;

5. Inspect each floor and public area, check the work attitude and performance of employees, conduct fair evaluations, reward the good and punish the bad, and ensure high-quality services and equipment in good condition;

6. Organize and host weekly foreman meetings, listen to reports, arrange work, and solve problems encountered at work;

7. Check the work efficiency of each foreman, correct deviations, and strengthen work between departments relationship and establish a complete file system for the work;

8. Keep in constant contact with the front office supervisor to understand guests’ opinions on the guest room department;

9. Actively understand the hotel guest room supplies 10. Supervise foremen at all levels, conduct a fair evaluation of the work attitude and performance of the supervisors, and reward the superior and punish the inferior; 11. Liaise with the engineering department to provide opinions on various repairs and maintenance of guest rooms, and formulate regular guest room maintenance plans and energy saving plans;

12. Check fire-fighting equipment, and do a good job in fire prevention, anti-theft and other safety work.

I hope my answer can help you!

Thank you for your acceptance!

Have a happy life!

9. How to train hotel housekeeping staff

You can start from the following aspects:

1: The appearance and etiquette of floor attendants .

2: New employees’ understanding of their jobs.