How can consumers protect their rights when there are security problems in hotels?

Some netizens posted in Weibo that they checked into a hotel in Hangzhou Green Valley on September 2, and were swiped by a strange man to check in at 23 o'clock that night. The netizen said that she was seriously frightened. She called the front desk twice, and it took about 7 or 8 minutes for the staff to come and the manager had a bad attitude. Last season, the hotel also exposed the incident of naked men breaking into women's rooms.

In order to solve this problem, Article 1 198 of the Civil Code stipulates that the operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other places of business shall bear tort liability if they fail to fulfill their security obligations and cause damage to others. If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. If a strange man causes serious mental damage and other damage to the woman, he needs to bear the main liability for compensation. At the same time, the hotel, as an operator, failed to fulfill its security obligations, and there were major mistakes in the production of room cards, which caused the man to scare customers. Hotels need to bear corresponding supplementary responsibilities. Consumers can claim damages and apologize to the hotel according to Article 179 of the Civil Law.

If the hotel wants to operate for a long time, it is necessary to establish a basic sense of service and clarify its own security obligations. If something goes wrong, shirking responsibility is not conducive to its own operation, and hotels with strict supervision of online public opinion and imperfect security are easy to be exposed.