What is the standard speech of hotel reception?

Standard terms of telephone wake-up service: good morning/good noon/good evening, sir/madam. What time do you get up? How's the weather? Have a nice day!

Provide high-quality hotel wake-up service for individual guests;

1. When we receive a wake-up call from a guest, we should pick up the phone in our left hand, prepare records of important matters, and hold a pen in our right hand. We should write down the wake-up time, the guest's room number (usually displayed) and the guest's wake-up request.

2. After the speaker finishes, repeat the guest's room number and wake-up time for the guest to confirm. It should be noted that when you get up repeatedly, you must distinguish which time it is. For example, a guest may call at 5 pm and ask for 8 am. When retelling at this time, be sure to ask whether it is 8 o'clock tonight or 8 o'clock tomorrow morning, so as not to cause the mistake of delaying the guests.

The first thing to do after hanging up the phone is to set an alarm clock so as not to miss the time to get up. When setting the alarm clock, we can set it to 1-2 minutes in advance, so that we have enough time to call the guests.

Extended data:

The main work of the hotel front desk reception is:

1. Collect and archive guest information and check relevant information.

2. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

3. Provide inquiry service, but don't tell others the guest information at will.

4. Pay attention to the promotion activities of the hotel, and publicize the rooms and hotel facilities and services.

5. Attend the front desk meeting, solve problems in time, and develop the sense of ownership and responsibility.