The hotel I booked was not checked in because of the epidemic. What if I can't get a refund?

First of all, I suggest you have a good communication with the hotel. There is no law that clearly stipulates that money must be refunded during the epidemic. I suggest you negotiate well. If you really can't, go to the relevant department to complain.

1. In case of such a thing, we must understand each other, but as a consumer, first of all, I suggest you communicate with the hotel unilaterally, because during the epidemic, there is no law in China that clearly stipulates that you must refund, and these are voluntary. You can go to the local area to learn about the local policies, mainly to find out whether the hotel has a refund policy or a change policy during the epidemic. If the hotel promises to have these policies during the epidemic, it will not choose a refund.

Second, in this way, you can ask the hotel to come up with relevant measures to solve this problem as soon as possible, but if you book a hotel through some online APPs, you can also make relevant complaints through the app and apply for the customer service help of the app to handle it. In fact, according to the truth, because the epidemic is an irresistible factor, consumers can apply for a refund on the platform in principle, because consumers' money is first hit on the platform. Finally, deduct the corresponding commission before paying the hotel. So in this case, it is best to go to customer service to complain first. If there is manual customer service, it is more efficient to call manual customer service.

Three, because the sudden outbreak of the epidemic belongs to force majeure, not one party deliberately breached the contract, so I suggest that you both mediate and bear some responsibilities and losses. If the negotiation is really unsuccessful, you can complain to the relevant departments or take legal proceedings to prosecute. The epidemic is a sudden natural disaster. I hope we can get through this difficulty together and overcome this difficulty. I also hope that you and the hotel can understand each other.