On the summary of housekeeping department's work

We live in this rapidly changing era, and there are many situations that need to be written into the work summary, which is also conducive to guiding the work to do better next year. The following are three sample essays on the work summary of housekeeping department that I share with you for your reference. You are welcome to read them.

? Model essay on the summary of housekeeping work

? As the main business and image department of XX Hotel, Housekeeping Department has laid a good foundation for the hotel to further serve the society under the leadership of the leaders in the first half of XX and the full cooperation of all departments. In XX years, the housekeeping department completed the following work.

? 1. Report on the completion of economic indicators and some figures: the annual turnover of XX yuan and the profit of XX yuan.

? Among them, the turnover of individual customers is XX million yuan, the turnover of dragon rooms is XX million yuan, the income of conference rooms is XX million yuan, and the turnover of other teams and conferences is XX million yuan. The net income of room health care products is XX yuan. Customer compensation income is XX yuan. Net income XX yuan, net income XX yuan. Income is XX yuan. The breakfast fee in the restaurant is XX yuan, and the film development fee is XX yuan. The above figures are subject to finance except laundry expenses.

? In the first half of the year, XX rooms were rented out 146 10 rooms, with an average rental rate of XX%, of which 78 rooms were rented out13 times, accounting for XX% of the rented rooms. Longbin Room was rented 6036 times in the first half of the year, accounting for XX% of the rented rooms. (Among them, the service center rented 105 times, accounting for XX% of the rented rooms. There are *** 1376 rooms in the Third Institute of Iron and Steel, Survey Institute and Geological Institute, accounting for XX% of the number of rented houses (coming back on XX day in XX month), 440 rooms in Luoyang Petrochemical Company, accounting for XX% of the number of rented houses, and 18 10 rooms in Tiangang. 12.4% of the number of rented houses), Tian Fang invested 180 times, accounting for XX% of the number of rented houses, (from XX year 1 day), stored oil 262 times, accounting for XX% of the number of rented houses, (from XX year 20th), and Sinopec invested 5/kloc-. The number of rooms rented by conference teams and other rooms is 1583, accounting for 4% of the rented rooms. Conference rooms are rented for 32 times a year, including 4 times a day on the third floor, 73 times a day in Conference Room 2, 29 times a day in Conference Room 3 and 0 times a day in Conference Room 4.

? 2. Management indicators and other work completion:

? (1) At the beginning of the year, the housekeeping department re-formulated various management systems and post standards according to the actual situation, such as the job responsibilities of the service desk, the daily hygiene inspection system, the room, the work station, the environmental hygiene standards, and the management system of the room membrane. Further standardized the conference reception process, maintenance records, cleaning vehicle items placement standards, left-behind items storage system, loss reporting system and key management system, so that employees have a clear goal and direction, and the quality of room service has reached a higher level.

? (2) any management is the management of people first. People can do their best, do their own jobs and do their own duties, then other problems will be solved. Therefore, the guest room should be managed first and the personnel should be divided. Standardize the system of special person in charge from squad leader to employees in all districts and posts to further improve the quality of management and hygiene. In order to further refine the hygiene and management, the guest room is divided into three areas, namely, the middle building, the north building A area and the north building B area. Each monitoring in the conference room is divided into an area, and the personnel in each floor area are basically unchanged. The warehouse management and disinfection work should be handled by special personnel. Make people do their best and put them in place at all levels.

? (3) In order to ensure the quality of rented rooms, the system of rounds should be strictly implemented.

? The main business of the hotel is room rental, and customer satisfaction is the greatest recognition of our work. In order to provide guests with a comfortable and comfortable rest environment, we strictly implement the system of ward rounds such as employee self-inspection, squad leader survey, manager spot check, etc. in terms of room hygiene, facilities, equipment and articles, so as to ensure that omissions are minimized. And make a good record of ward rounds, give timely feedback and correct them in time, so that guests can feel at home and welcome repeat customers.

? (4) Open source and reduce expenditure, reduce costs and increase efficiency, and strengthen employees' awareness of energy conservation.

? Based on the idea that saving is to create profits, we should put an end to waste and implement the regional responsibility system for small items. The monitor of each district is responsible in the morning, and takes back the remaining items at night to make records, so as to make the receipt and delivery clear and the accounts clear. Surplus toothpaste, shampoo, etc. Was left as a cleaning agent. The remote control of the room air conditioner is set to 28 degrees in summer and 20 degrees in winter. Electrical appliances such as air conditioners and televisions can make people unable to walk. The old batteries of the air conditioner remote controller and TV remote controller replaced by the door lock continue to be used, and the corridor lights are turned on and off by special personnel in the morning and evening, which also improves the energy-saving awareness of employees.

? (5) The inspection work of epidemic prevention station, public security department of sub-bureau and technical supervision bureau has been fully prepared. In XX month, all the XX items in the quantitative scoring table of health supervision of accommodation industry in epidemic prevention station passed the test and won the approval of A-level praise.

? (6) Strive to expand the business of long private rooms.

? Long private rooms are the main source of hotel economy. In order to achieve the satisfaction of the guests in the long private room, we should know the living habits and requirements of the guests in time and provide personalized service. Such as: mail receiving and dispatching, schedule adjustment, entertainment, laundry, etc. Consult customers regularly, and their opinions are the basis for our improvement. Our waiter treats the guests as family, and even the living habits and personalities of the guests in each room can be told one by one.

? (7) In order to effectively improve the service level and business ability of employees, in XX, we cooperated with the quality supervision department to further train the service desk staff in etiquette, and carried out practical operation and training according to the requirements of the specification. In XX, we cooperated with the quality supervision department to conduct practical assessment on all the staff in the guest room. Three employees in the guest room, Teng, Liu Xin, won awards, which greatly improved their service awareness.

? (nine) do a good job in conference reception services. The conference room has low cost and high profit. Despite working overtime during the meeting, the conference receptionists worked hard and were well received by the participants.

? (10) In terms of safety, rodenticide and cockroach killer are put in regularly to prevent the harm of pests to guest rooms in time, observe disinfection in time and prevent the spread of infectious diseases. We should check electrical switches, water switches, door locks, door chains, heating, etc. Timely and regularly, so as to nip in the bud. Remind the old, weak, sick and disabled guests in time. Avoid falling and scratching. There was no major safety accident in the guest room in XX years. (11) The shortcomings in the room work in XX years are as follows:1. Managers spend less time visiting the unit irregularly on public holidays and after work; 2. The foreman has strong management labor ability and poor management ability; 3. The staff turnover and sick leave are serious, which leads to the failure to finish the planned work on time. 3. Thoughts on the key work arrangement of Housekeeping Department in 3.XX years (66) Conduct standardized training on meetings, services and receptions. Improve the overall service level of employees from the essence and details.

? (2) Make a small reform of the health system and visiting system: record the number of rooms checked out by waiters, the number of rooms stayed and the number of planned bathrooms, quantify them, rate them every month and give them rewards. And want to introduce the system of ward round exemption, voluntarily apply for ward round exemption, and give appropriate rewards if there is no problem in the room exemption within XX months.

? (3) Implement a reward and punishment system for saving small items, record monthly assessment every day and reward those who save a certain amount. On the distribution of small items, the monitor is responsible for designing and filling out forms every day. The small items that everyone receives every day are related to managing the number of rooms to check out.

? (4) In the use of maintenance items, strengthen communication and cooperation with the Engineering Safety Department and the General Department, so that the old ones can be repaired and reused as far as possible, without replacing them with new ones, so as to reduce maintenance costs and reduce unnecessary losses for the hotel.

? (5) The middle building is replaced with a new membrane, and the room is not discounted. And ready to launch XX attendant in the middle building, and voluntarily apply for rounds.

? (6) After the exit of Longbin Room of Luoyang Petrochemical Company, the hotel economy was in crisis. In order to increase the hotel's turnover, increase its popularity in the society and make more contributions to the hotel's profits, we should give correct marketing guidance to the waiters. For example, we want to take several measures in the guest room, such as contacting the house, meeting, catering and wedding banquet. If the turnover income exceeds a certain amount, we can make appropriate changes to the posts and positions in the guest room. Objective To create economic benefits for the hotel.

? The above is a summary of the work of housekeeping department in XX years. Finally, I would like to thank the hotel leaders for their support and understanding of the housekeeping department in XX years, and thank all departments for their good cooperation in the housekeeping department. I hope everyone will unite and cooperate in XX, and * * * will contribute to a better tomorrow for the hotel.

? Model essay on the summary of housekeeping work

? 20xx has become history, and we will usher in a new year. In order to create a good situation in 20xx and make progress compared with 20xx, we should take precautions, sum up our work experience in 20xx, learn lessons and promote our work in the next year.

? In 20xx, my housekeeping department did some work:

? First of all, 20xx was a busy year for the housekeeping department as a whole.

? First of all, do a good job in daily service management, often go to the scene, point out problems in time and conduct training to ensure the quality of customer service, conduct a comprehensive inspection of the cleanliness of guest rooms, timely check the cleanliness of public areas, reasonably arrange planned sanitation, and do a good job in the maintenance of facilities and equipment.

? Secondly, in 20xx, the engineering maintenance of the housekeeping department area will be counted and maintained at any time. Some maintenance problems are slow, and there are still problems left over. Therefore, in the year of 20xx, it is planned to record the engineering maintenance of each area in detail in the department's engineering history file, so as to facilitate the follow-up tracking of the room maintenance and archiving.

? Two, standardize the terms of service of each district and post, improve the quality of customer service.

? In order to reflect the professional quality of hotel service personnel, we made corresponding requirements for employees in the first half of the year, such as courtesy and gfd. After a period of time, due to various reasons, many employees relaxed in this respect and didn't ask much of themselves. This is also a pity, but the good thing is to persist, and we will increase training and supervision.

? Third, in order to ensure the quality of guest rooms, the practical skills were assessed.

? The overall effect is good, and it has been obviously improved after on-site guidance. It is necessary to strengthen the training of practical skills in 20xx years.

? Fourth, increase revenue and reduce expenditure, reduce costs and increase efficiency, starting from scratch.

? Housekeeping department is the main revenue-generating department of our hotel and the department with the highest hotel cost. In line with the idea that saving is to create profits, we should start from me and start from scratch to put an end to all waste phenomena, mainly in the following aspects:

? 1, the department has been asking employees to insist on recycling disposable low-value consumables for customers.

? 2. Ask the waiter to turn off all the power when tidying the room, check and unplug the power card after checking out, and so on.

? Don't use tap water when taking a bath. This way, day after day, it saves a lot of water and electricity for the hotel.

? Five, adhere to the department assessment work, and strive to create a good working atmosphere for employees.

? Select an excellent employee every month, stimulate the enthusiasm of employees, fully mobilize the initiative, consciousness and enthusiasm of employees, thus forming a benign competition situation that encourages the advanced and spurs the backward, and avoiding doing well and doing poorly.

? Six, 20xx years will strengthen the systematic training of employees.

? The loss of department personnel has led to an increase in your contribution to our department. We should first improve the service quality from new employees. To make new employees have higher service awareness and skills, it is necessary to train new employees systematically, which requires a lot of efforts from our managers at all levels, and this work will also become a focus of our department's work next year.

? Constantly enrich themselves, improve their comprehensive ability, increase the training of department employees, ensure the quality and hygiene of room service, raise the overall level of rooms to a higher level, strengthen job rotation training, cultivate all-rounders in the department, and avoid the loss of employees affecting the normal operation of the department.

? Based on the power failure of the hotel for many times in 20xx years, relevant emergency plans will be made and employees will be trained to avoid accidents in emergencies.

? Seven, their own problems

? 1, communication between colleagues and departments is insufficient.

? We haven't paid enough attention to all kinds of transactions.

? 3, the training, layout, arrangement of things to check enough.

? We firmly believe that under the wise decision of the head office and hotel leaders and the spirit of sincere unity of hotel managers, we will unite with all the staff and work together with Qi Xin, and we believe we can do better next year. Let's unite, forge ahead, innovate, and work hard to build a well-off business hotel tomorrow!

? Model essay on the summary of housekeeping work

? With the ringing of the New Year bell, we bid farewell to the highly competitive and fruitful year of 20xx and warmly welcome the bright and hopeful year of 20xx. At the end of the year, the summary report on the work done by the housekeeping department in one year is as follows:

? 1.20xx annual guest room total business volume is xx million, with an average monthly turnover of xx million. The room occupancy rate is xx, and all indicators are higher than 20xx years, but there is still a certain distance from the business indicators issued by the hotel.

? Second, this year's specific work:

? 1. The front desk is the external window of the hotel. In order to strengthen the standardized management of the front desk, this year, the front desk staff have been trained many times, including service awareness, room introduction and sales, telephone answering skills and other specific work. Insist on checking the OK room every day; Collect guest history and establish a complete guest history file.

? 2. In order to create a hygienic and comfortable environment for the guests, the floor is strictly in accordance with the hotel hygiene standards, and the guests change linen every time they walk, and the cups and toilets are disinfected; In the maintenance of equipment and facilities, the walls of guest rooms are thoroughly cleaned to keep the ground bright; Take cost-saving measures, such as repairing the reported damaged linen and using it.

? 3 3. 10/At the end of October, the hotel transformed the coffee shop and developed a special management project in anhua tea-tea smashing. After a series of preparations such as personnel training, commodity procurement, publicity and promotion, the hotel was officially opened to the public on128. Judging from the marketing situation of two months, the guests gradually accepted Anhua's smashing tea, and the turnover increased steadily.

? In April and September, the hotel divided the PA department into housekeeping department, adjusted and trained PA personnel, clarified their job responsibilities, improved their work enthusiasm and sense of responsibility, and the hotel's sanitary situation was completely new and made obvious progress.

? This year, under the guidance of hotel leaders, Qi Xin, all the staff of the department, worked together to implement the service concept of "doing everything well and receiving every guest well" in every job, cooperated tacitly and pursued perfection, and achieved gratifying results. For example, the spirit of employees' hard-earned money has been praised by guests many times, and their warm and thoughtful service attitude has been well received by guests. However, there are still some shortcomings in the work, such as service awareness and flexibility in dealing with problems in the work, which need to be continuously improved and self-improved in the future work.