Traditional Culture Encyclopedia - Hotel franchise - Is it tedious to hand over at the front desk of the hotel?
Is it tedious to hand over at the front desk of the hotel?
1, the front desk of the hotel needs to receive guests' check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification of pick-up and drop-off machines, order inspection and verification, room arrangement, handover work during handover, etc.
The front desk of the hotel needs to be familiar with the surrounding environment, tourist attractions and traffic routes of the city.
3. The front desk of the hotel needs to be connected, and the floor staff should cooperate and help each other, which is beneficial to the interests of the hotel.
4. In terms of language, the front desk of the hotel can't use local dialect when dealing with guests at ordinary times, and it is the basic requirement to use Mandarin at work.
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