I made a reservation at Ctrip, but the hotel said there was no reservation. What should I do? There were no rooms at that time.

Hello! Thank you for your interest in Ctrip!

Details about the hotel order status are as follows:

1, Not Submitted: The order has not been submitted to take effect. If the order does not change within 24 hours, you can continue to book. If it exceeds 24 hours, the order will be automatically deleted from the list.

2. Being confirmed: the order has been submitted and your order is being processed by the system or the reservation staff;

3. Confirmed: Your hotel reservation information has been confirmed;

4. Paid: Ctrip has received your payment;

5.Done: the order has been paid twice, and the booking process is over;

6. Cancellation: For various reasons, your reservation has been cancelled. If you have not received the notification, please check your registration email.