Traditional Culture Encyclopedia - Hotel franchise - What are the responsibilities of a hotel greeter?

What are the responsibilities of a hotel greeter?

Hotel greeter job responsibilities 1. Job title: Concierge Group Greeter 2. Report to superior: Concierge Group Foreman 3. Supervise subordinates: None 4. Contact position: Front desk, guest room 5. Summary of responsibilities : Provide guests with services such as opening and closing car doors and gates with a smile and standard honorifics, greeting and bidding farewell to guests. Arrange rental cars for guests and leave a great first and last impression with quality service. Specific responsibilities: 1. Maintain correct appearance and appearance when working, behave in a standardized manner, and service terms should comply with the resort's requirements. 2. Greet guests with a smile, provide guests with services such as opening and closing car doors and lobby doors, and leave a good impression on guests. 3. Actively support the elderly, weak, sick and disabled guests and provide necessary services. 4. Assist in directing traffic in front of the door, familiarize yourself with the taxi business, and help guests call for taxis. 5. Assist the bellman to load, unload and pick up luggage for guests. 6. Assist security personnel to ensure safety inside and outside the hall, and report any problems in a timely manner. 7. Collaborate with relevant departments to ensure the health status and equipment integrity of the post area, and report any problems in a timely manner. 8. Work hard to complete the tasks assigned by the foreman, obey his instructions and accept his supervision. Maintain good relationships with superiors and colleagues to create a harmonious working atmosphere. 9. Responsible for the safekeeping of the umbrella stand in front of the door. Leave it at the door on rainy days and put it away on sunny days. 6. Quality requirements: 1. Have good appearance and temperament. 2. Have certain foreign language conversation skills. 3. Enthusiastic, polite and thoughtful. 4. Have a certain level of knowledge and a flexible mind