There is no clean room in the hotel, and the guests ask to go in and use the bathroom.

This is divided into the following two situations:

1. If the guests arrive at the front desk after two o'clock, and the hotel cannot provide clean rooms for the guests due to its own problems, you can explain first. If you don't agree, the hotel has the obligation to help the guests upgrade and arrange for them to check in and wash!

2. If the guest arrives in advance and the guest room is not ready, he can politely refuse the guest's request, guide him to the bathroom in the lobby, and put his luggage in the concierge first!