How to handle the report of eating cockroaches in restaurants?

Legal analysis: If you eat cockroaches, you can use the following methods to protect your rights:

1. Once you find something unclean in the dish, don't say anything immediately. Just pick up your mobile phone and take a close-up of the foreign object and take a few more pictures of the store environment. It's okay to try to take the store name and trademark into the camera.

2. Be sure to keep the evidence of on-site tableware, and don't let the store dump or replace it.

Turn on the recording function of the mobile phone, and then call the person in charge in the store. Pay attention to the person in charge, the waiter can't make a decision. Let them give a reasonable explanation first, and let them take the initiative to propose a compensation plan. First of all, you need to know three possible situations:

First, if the food is not finished, then the store will generally propose to change a new plate for the customer;

The second kind, which has been eaten, will have a discount, generally about 20% off;

Third, whether they ate or not, the store refused to admit that the foreign object was theirs, refused to do anything, and showed suspicion that it was the foreign object they put in. This situation goes directly to step 5.

4. According to the Food Safety Law, you can get 10 times compensation for eating unclean food in restaurants, but it is difficult to ask the store to pay 10 times the price of vegetables, but it is reasonable to ask for exemption from all dining expenses, and you can ask for ensuring the store's physical condition so that you can take responsibility.

First of all, we need to make a solemn statement with the store. If the other party does not provide specific solutions, we will take action to safeguard rights and immediately complain to the Consumer Council and the Health Supervision Office. If the store still doesn't care, you can call the Consumer Council directly (123 15) to complain and ask someone to come and collect evidence.

6. After the personnel of relevant departments arrive at the scene, they shall provide evidence to the forensics personnel and inform the real situation. At this time, even if the store wants to do something, there is nothing it can do. It must provide you with reasonable compensation and apology, and the health department will punish or even suspend business according to the first paragraph of Article 9 and Article 39 of the Health Law.

Legal basis: People's Republic of China (PRC) Food Hygiene Law.

Article 9 The production and marketing of the following foods are prohibited:

(a) corruption, rancidity, mildew, moth-eaten, unclean, mixed with foreign objects or other abnormal sensory properties, which may be harmful to human health;

Article 39 Whoever, in violation of the provisions of this Law, produces or markets food that does not meet the hygiene standards, causing food poisoning accidents or other food-borne diseases, shall be ordered to stop production and marketing, destroy the food that causes food poisoning or other food-borne diseases, confiscate the illegal income, and impose a fine of not less than one time but not more than five times the illegal income; If there is no illegal income, a fine of 1000 yuan and 50,000 yuan shall be imposed. Anyone who, in violation of the provisions of this Law, produces or markets food that does not meet the hygiene standards, causing serious food poisoning accidents or other serious food-borne diseases, and causing serious harm to human health, or adulterates toxic and harmful non-food raw materials in the food produced or marketed, shall be investigated for criminal responsibility according to law.