How do hotel management freshmen write life planning books?

How to become a qualified hotel manager

① technical skills

For hotels, it is essential to have the professional skills and skills needed by the hotel and this position, and to achieve effective cooperation in modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels.

② Conceptual skills

That is, the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making.

③ Humanistic skills

Ability to deal with interpersonal relationships. It refers to the ability to cooperate with others, including contacting the same level internally, understanding the activities of subordinates, stimulating and inducing the enthusiasm of subordinates, and contacting and coordinating relevant organizations and personnel externally.

Managers at different levels have similarities and differences in the requirements of these three skills. For example, the first technical skill, a lower-level manager (such as foreman) must be proficient in the special and specialized technical skills of this position, otherwise it will be impossible to direct employees to provide physical services to guests. As for senior managers, the requirements for technical skills are not as important as those of low-level managers, but they also need a general understanding and mastery, but it is also impossible for pure laymen. Another example is the ability to deal with interpersonal relationships, which is equally important for top managers, middle managers and low-level managers. It's just that the object of work and the scope of contact are different. Another example is the ability to form the second concept, which is very important for top managers, because whether a top manager has modern management concepts, keen insight and creative spirit, correct judgment and decision-making ability, and overall concept is related to the success or failure of an enterprise.

What is humanistic management?

People-oriented management is people-oriented management. It is the golden rule of current enterprise management. The leading mode of people-oriented management has changed from traditional management (carrot and stick management mode based on money and punishment) to management mode based on incentive principle. Motivation is not only the expression of material form, but also the expression of spiritual form. The combination of the two forms an all-round power. Managers should attach importance to the application of incentive principle;

(1) Target Incentive (6) Participation Incentive

(2) Management incentives (7) Respect incentives

(3) Emotional motivation (8) Crisis motivation

(4) example motivation (9) family motivation

(5) reward and punishment incentives (10) material incentives

What is interest?

Benefits are effects and benefits. Benefits include economic benefits and social benefits. "Efficiency" is the method and means to realize "benefit", and "benefit" is the purpose and motivation to improve "efficiency". Only when they are compatible can they promote the improvement of benefits, and when they are opposite, they will hinder the growth of benefits. It can be seen that the concept of benefit is not only a new concept of management, but also a new goal of management.

What is a role?

Role generally refers to the role played by actors in drama or film and television. Metaphor is a certain type of characters in life.

3. What should a manager pay attention to after a clear division of labor for his subordinates?

(4) According to the task requirements, organize people and property to implement the optimal combination, adhere to the "thing" as the center, and set people for the "thing".

⑤ Division of labor and cooperation, that is, defining the responsibilities of all departments, posts and employees, that is, defining "what to do" and "how to do it" after each post. After the division of labor, we must pay attention to solving the problems of cooperation and restriction. In order to achieve the company's goals and tasks, we must solve them well.

⑥ Unified command organization is the basis of unified command. Without organization, there is no unified command.

2. Why should managers be well informed? If a manager wants to make achievements and make contributions, he must study, study and study again, have more knowledge and form the habit of lifelong learning.

3. What is knowledge? What are the eight categories of knowledge?

Knowledge is the reflection of objective things and laws in the human brain, and it is the sum of knowledge and experience gained by people in the practice of transforming the world.

Knowledge is divided into eight categories.

① natural science ⑤ thinking science

② Social Sciences ⑥ Humanities.

③ Mathematical science ⑥ Literary science.

(4) System science and military science.

2. What kind of three-level knowledge system should managers have?

(4) The basic knowledge of natural science and social science is the most basic political theory and scientific and cultural basis for managers at all levels to adapt to their posts and understand the policies and regulations of China's economy and national tourism.

⑤ The basic knowledge required for hotel management in this major, such as having certain management knowledge and related technical and scientific knowledge, as well as the application ability of a foreign language.

⑥ Professional knowledge: Understand the basic theory of management and professional functional knowledge related to this position, such as the operation and management knowledge of hotel PA department, housekeeping department, restaurant department and finance department.

2. What is hotel management?

The so-called hotel management is the general name of management activities such as planning, organizing, directing, controlling and adjusting in the process of reception service in order to make the hotel achieve the established business objectives. Hotel management is an important practice of hotel management, including operation and management. Managers should perform management functions, give full play to the role of management, and ensure the double harvest of hotel economic and social benefits.

Therefore, for hotel management, it is very important for managers to let their subordinates do their part of the work.

2. What is the post responsibility system?

The so-called post responsibility system is a responsibility system that stipulates the responsibilities, authority, work standards, workload and requirements of each post personnel through certain rules and regulations.

3, the basic requirements of post responsibility system.

The basic requirements of post responsibility system can be summarized as follows:

(1) five decisions-fixed posts, fixed posts, fixed personnel, fixed rights and fixed responsibilities.

(2) There are five things-the director is in charge, everyone is responsible, there are standards for doing things, there are procedures for operation, and there are inspections for work.

(3) The unity of responsibility and right is the condition for the implementation of post responsibility system.

4, the important content of post responsibility system

The main contents are as follows:

(1) Responsibilities and specific tasks of each post

(2) stipulate the basic standard requirements of each work.

(3) Clear the responsibility for losses caused by mistakes.

(4) the power necessary to perform their duties.

(5) Clarify the cooperative relationship and responsibilities with relevant positions.

The post responsibility system emphasizes post, individual and responsibility, which involves every employee.

Therefore, the formulation of the responsibility system should mobilize all employees to participate.

Implementation of post responsibility system

To implement the post responsibility system, we must adhere to a strict assessment and supervision system, and the assessment should be combined with the economic responsibility system, with individual assessment as the mainstay. As managers, we must improve our understanding of this. If there is no assessment system, there is no scientific basis to supervise the implementation. Without strict supervision, post responsibility will become a mere formality.

5. What is incentive?

The so-called motivation means that managers try their best to mobilize the enthusiasm of their subordinates and let them play their stored potential. This is the key to management. Here, the manager must be clear that the core of the manager's command function is to encourage subordinates to work actively to achieve the hotel's goals.

6. What is competition?

Competition is to compete with others for their own interests in all aspects.

China is in the process of economic restructuring, and the socialist market system is gradually developing. Hotels must adapt to the requirements of market economy and survive and develop in market competition, so managers should establish a competitive concept, which should include the following points:

(1) Based on the market.

(2) Firmly establish the concept that "service quality is the life of the hotel".

(3) Pay attention to all kinds of information, study market changes, strengthen risk awareness, dare to compete in hotel service items, service facilities, service characteristics and service quality, be good at competition, and win in the competition.

(4) The competition of spot hotels is largely the competition of talents. Talents are of decisive significance for hotels to improve service quality, improve management and participate in market competition. Managers should adapt to this trend, strive to improve their own quality while improving the quality of employees, and raise their mental state, ideological and moral technology and professional knowledge to a new height.

7. The role of the manager in the company

The first is the staff adviser.

To be a good manager, consultant and staff officer, the manager must be a good general manager's staff officer:

(1) Fully grasp the situation of his own department and provide timely and accurate decision-making information for the general manager.

(2) Have certain analytical ability and be able to find out the crux of the problem.

(3) According to the development needs of business services, make suggestions to the Prime Minister in a timely manner.

Second, the planner

Planning is also a plan, it is to think about what to do in advance. When, where, how and by whom. Planning is a means to an end. .