Directory of Hotel Management Information System

Chapter 1 Basic Theories and Concepts 1

The first section information science theory 1

Section 2 Information and Information Resources 4

Iii. Holiday Hotel Information Demand 10

Review thinking questions 15

Chapter II Management Information System 17

Section 1 Concept of Management Information System 17

Section 2 Development of Management Information System

The third Festival Hotel management information system on page 25.

Review and think about question 43

Chapter III Decision Support System

The first section the concept of decision support system 45

Section 2 Introduction of Decision Support System 47

The third Festival Hotel decision support system application-hotel revenue management system 53 pages.

Review thinking problem 6 1

Chapter IV Electronic Commerce

The first section of the emergence and development of electronic commerce 64

In the second quarter, the basic concepts of e-commerce 68

The main service functions of e-commerce in the third quarter 76

The fourth quarter electronic market 83

Section 5 Application of E-commerce in Hotel Industry

Review and think about question 93

The fifth chapter hotel front desk business process reengineering 95

The first section of the concept of process reengineering 95

Second, the main workflow of the holiday hotel front desk 104.

Iii. Business Process Reengineering in the Front Office of Holiday Hotel 1 19

Review thinking questions 127

Chapter VI Opera PMS 130

Section 1 Overview of Opera PMS 130

Second Festival Hotel guest history management 136

The Third Festival Hotel Individual Booking Management 158

The fourth Festival Hotel team reservation management 184

Section 5 Room Management 202

The sixth festival hall management 207

The seventh cashier management in Festival Hotel 2 1 1

Section 8 Financial Accounts Receivable Management 220

Section 9 Night Trial System 226

Section 10 Other functions of Opera PMS 228

Computer operation problems 235

Reference 237