Three papers on the summary of foreman's work

In our daily work and study, we will encounter the situation of writing homework. Writing homework summary can improve our ability of independent thinking and language expression. The following are three sample essays on the summary of foreman's work that I share with you for your reference. You are welcome to read them.

? Summary of the foreman's work

? The past 20xx years have been full, busy and happy. At the arrival of the new 20xx year, looking back on my days in xx Hotel, I have been able to stand on my own feet with a little knowledge of hotel reception. In addition to their own efforts, but also inseparable from the training brought by the hotel, can not be separated from the hotel and department leaders, colleagues help. I sincerely thank the department leaders and colleagues who have helped me.

? After recruitment in 20xx, I entered the hotel. Because the hotel is still in the trial operation period and there are not many employees, I started to work with the old employees after the basic induction training of the personnel department and the training of department leaders. Because I had several months' experience in the front desk before, I learned well, and soon I could basically be on duty by myself, and officially became the front desk receptionist of xx Hotel. In retrospect, 20xx was mainly a year to learn and accept the basic business knowledge of the front desk. After working in the hotel for one year, 20xx's working ability has been greatly improved, and it has also been affirmed by our front office manager and promoted to senior receptionist. In this regard, I also summed up my work for one year:

? First, courtesy, etiquette

? How to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in services. I still remember when I first came to the hotel, because of my personality, I didn't take the initiative to greet the guests and didn't smile much, which affected the feelings of some guests staying in the hotel and was criticized by the leaders. Later, under the guidance of the front desk manager and the assistant manager of the lobby, I also asked xx, an old employee who is often praised by guests, for experience and skills, improved my service attitude and language ability, kept smiling, and warmly received the guests with my best side, which brought a good impression to the subsequent guests and won the praise of some guests and awesome cards.

? Second, the front desk business knowledge training, mainly the daily workflow.

? The daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, check and check of pick-up information, check and check of orders, room arrangement, handover work during handover, etc. Every time I come to take over, the department leader will give us a regular meeting to convey the sign-in information and precautions of the day, and I will actively listen to and record important things. I have a little habit during the shift. I will record the things that need to be handed over in detail in the log book and leave xx notes in the system so as not to bring trouble to the guests and colleagues who take over. Generally, the long shifts written in the shift book are left by themselves. Although sometimes it will be very troublesome, it will be very reassuring.

? Third, understand and master the promotion contents of various departments of the hotel, and update their understanding of the hotel in order to better serve the guests.

? Because our hotel is also a newly opened hotel, the marketing department will launch many promotional activities and cooperate with many internet vendors to carry out promotional activities. This requires the cooperation of the front desk and familiarity with the latest promotion information of the hotel, including package content, price and conditions. Therefore, during the recent promotion, our front desk staff will try to write down all kinds of promotion information so as to give customers and telephone guests satisfactory answers when they ask questions. In 20xx, the xx room of the hotel also began to open. When the guests check in, we will take the initiative to ask the guests and introduce the advantages of xx room to each guest in detail for promotion. Fortunately, our efforts have been recognized by the guests, won the praise of many repeat customers and online reservations, and the popularity of the hotel is constantly improving, known by more guests and even recommended by them.

? Fourth, focus on the overall situation.

? I still remember that this year 10, because of the shortage of staff due to the turnover of front desk staff, each employee needed to change shifts for X hours, but in order to cooperate with the work of the hotel, he persisted. During the break, the hotel will temporarily increase the check-in, and I will also take the initiative to ask for overtime, or come to work immediately after receiving the phone call from the hotel. During the holidays, I also go to work normally. I still remember last year's Lunar New Year's Eve, I worked the night shift in the hotel, envious of other people's family reunion, but I still had to stick to my post for work, and so did the Mid-Autumn Festival.

? Enhance the sense of responsibility and self-confidence, and actively participate in hotel vocational training.

? Usually at work, as an old employee, when the manager, supervisor or first mate is temporarily absent, he will take the initiative to get to know the guests, communicate with them, solve the problems as soon as possible and make them satisfied. I signed up for the hotel English training organized by the hotel in 20xx, and learned a lot of professional hotel English knowledge, which was also well received by the training teachers and training managers. In the second half of the year, because the front desk supervisor xx resigned, she also took over some of the work originally assigned to her, mainly the unresolved issues of individuals and teams. So in her usual work, she will take the initiative to contact sales and finance to see what accounts can be settled in time to avoid unclear accumulation of accounts. At the same time, at the end of each month, she will also take the initiative to check the team's holiday rooms and individual holiday rooms to be settled, and organize them into forms and submit them to the finance department to facilitate the credit meeting at the beginning of next month.

? In 20xx, I spent another full, busy and happy year in xx Hotel. I'm glad I can come to the hotel as a front desk. I am very grateful to the hotel leaders and department managers for their guidance and the help of my colleagues, which has made me make great progress and exercise. I hope I can continue to contribute my strength in xx in the future, strengthen my study, work hard and get more affirmation.

? Summary of the foreman's work

? Hello, I'm xxx, and the busy year is coming to an end. Looking back on this year's work, I have gained a lot. It is necessary to sum up the gains and losses in this year's work in order to go up a storey still higher next year. This is a summary of my work.

? I. Overall review of work:

? The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we should not forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.

? Secondly, I have completed the following work:

? 1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.

? 2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and put an end to all waste phenomena, mainly in the following aspects: ① Recycling disposable low-value consumables, such as toothpaste, for customers to use as cleaners; (2) required to return to the floor of the aisle lights off every morning, night shift after six o' clock; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

? 3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our guest room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.

? 4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. What is personalized service? From sensibility to rationality, the whole group has been formed. All work is to satisfy the guests? The atmosphere is good. Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.

? 3. For various reasons, there are some problems in my work.

? 1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

? 2. The cleanliness of rooms and public areas needs to be further improved.

? 3. The service standard of each post needs to be further strengthened.

? 4, facilities and equipment maintenance plan is not in place.

? 5. Due to the thoughtlessness in hand-shift, it is considered that small problems do not need to be handed over clearly, which leads to such and such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

? Four, about next year, my plan is:

? 1, live a good day.

? 2. Improve service measures to improve customer satisfaction.

? 3, strengthen education and training, strengthen the quality of employees.

? 4. Standardize management and promote the healthy and orderly development of enterprises.

? 5. Strengthen marketing and constantly adjust the customer structure.

? 6. Do a good job in individual customer sales.

? 7. Reasonable booking in peak season to maximize sales.

? 8, standardize the message service, let the guests feel our professional management level and hotel service level.

? 9. Learn more and enrich yourself.

? Practice has proved that with the intensification of market competition, guests have more room to choose hotels. Should hotels be improved? Marketing competitiveness? First of all, we should innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly bring forth the new flexibly according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.

? On the coming day of xx, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

? Finally, I hope everyone can go to a new level next year, thank you!

? Summary of the foreman's work

? The past year was a year in which the security department improved the safety and service quality, and it was also an ideal year in which the safety work was completed. In order to carry out the work smoothly in the future, we review the work in 20xx, sum up the experience, find out the shortcomings, and expect to develop strengths and avoid weaknesses in the new year and create new achievements.

? First, develop superior management and pay close attention to grassroots construction.

? 1, personnel changes. The original establishment of the security department of Jiayuan Mountain Villa is 8 people (director 1, shift supervisor 1, security guard 6). 1 1 month, in order to further improve the establishment, the personnel structure was adjusted this year with the approval of the leaders, and the number of personnel was increased to 9 (director 1, foreman 1, safety officer 1, security officer).

? 2. Excellent service and win trust. Strengthen security, cough, fatigue, repair carpet, worry, cultivate the examination rules of tomato and egg sauce, and use knowledge of fire fighting equipment. The specification requires security personnel.

? 3, prevention first, key monitoring, measures in place, eliminate hidden dangers.

? Under the care and guidance of Manager Ni of the Property Management Office, the emergency plan was formulated and the anti-theft and fire prevention measures were implemented, which can be used for two unsafe accidents of construction workers this year.

? Dispose of it in time and solve it properly. On this basis, the security department implements measures such as group control, group prevention, group inspection and group treatment to ensure the safety of the villa.

? 4, improve the facilities, equipment and equipment, get ready. This year, the Property Management Office equipped the Security Department with powerful flashlights, batons, walkie-talkies, raincoats and other appliances, and gradually improved the monitoring facilities in the villa area, providing a strong guarantee for safety management. However, there are still some problems that can not be ignored, such as insufficient water for fire hydrants and unclear responsibility for safety management. We hope they can be equipped in time to ensure the smooth progress of safety work.

? Second, strict management, improve quality, change ideas and innovate methods.

? 1. According to the safety training plan formulated at the beginning of the year and referring to industry standards, weekly regular meetings and trainings are conducted for security guards, focusing on management quality, service awareness, etiquette, courtesy, professional skills, fire control knowledge and emergency response. Through explanations, comments and exchanges, the security guards' ideological understanding and daily work level have been improved to varying degrees.

? 2. The Security Department conducts on-the-job training for security guards as planned, so that the actual work training can be assessed by stages and contents, so that each team member can achieve? Sihui? I can queue up, use fire fighting equipment, command gestures and punch. Through training, the overall ideological quality, professional quality, professional skills and service attitude have been strengthened and improved.

? 3, combined with the actual situation of the villa and the existing situation of the security department, guide the security personnel to improve their quality and change their concepts. Everyone is required to have a sense of urgency, self-motivation and responsibility, cultivate team spirit, stimulate the subjective initiative and work enthusiasm of security guards, and at the same time stimulate everyone's enthusiasm for learning and striving for advanced by establishing excellent team members. Through continuous exploration and summary in work practice, we have worked out? Should property security know what to do? Norms and guidelines laid the foundation for better service to the owners.

? Third, the management of vehicles and personnel entering and leaving.

? 1, strictly in accordance with the vehicle access management regulations, control the vehicles in the residential area, ensure the environment of the villa area, and ensure the orderly and smooth roads.

? 2. Strengthen the gesture and language training of security guards.

? 3. In order to ensure the safety of the owner's vehicle, a registration system shall be implemented for foreign vehicles. The large items brought out are strictly supervised according to the entry-exit registration system. It is required that a key card issued by the property management office can be released. Under the strict and meticulous work, there was no car theft or loss in the whole year.

? 4. Strictly implement the registration system for foreign personnel and construction personnel, handle the entry and exit certificates in time, and handle and solve the problems found in time in strict accordance with the requirements of the Regulations on the Safety Work of Left-behind Site Personnel.

? Although the property security department has made some achievements in the work of 20xx, there is still a gap from the requirements of superiors. We need to learn, accumulate and sum up experience in the future work, and work harder to make new contributions to ensuring the safety of owners in the new year.

? In 20xx, we will focus on:

? 1, always implemented? Safety first, prevention first? The policy is not perfect in the concrete implementation of the plan, and the security department continues to follow up and implement it.

? 2. The cultural literacy, professional knowledge, management ability and personal quality of key personnel are uneven, both good and bad. The management norms formulated by the property security department have not been fully implemented, and the security department will strengthen education and training for the problems.

? 3. The service quality needs to be optimized and improved. The service consciousness of individual security guards is not enough. In view of the situation, the security department will strengthen management to ensure that there are no different service standards for day and night, peacetime and weekends, and leaders.

? 4. Recurring problems: gfd, a post security guard, untidy, polite, not active, not considerate in service and inflexible in handling problems. These problems have seriously affected the overall service quality. In next year's work, we will make great efforts to implement it, strive for obvious improvement and get good results.