What does a front desk manager mainly do?

Supervise all front desk operations to ensure that all front desk employees provide efficient and courteous services to hotel guests. Ensure that appropriate training is provided to all front desk employees and newly hired employees. Ensure that appropriate arrangements are made for guest rooms and that guests are given priority. and coordinate the room status with the housekeeping department, make arrangements for arrival and departure groups if necessary, and ensure that all arrangements are made in accordance with the "Team Guidelines" to ensure that all daily reports and statistical tables are formulated in accordance with the requirements of the management Each service cashier has enough cash in circulation and is checked frequently to avoid shortages in completing other tasks assigned by company leaders.

1. Conduct effective shift handover briefings to clarify hotel activities and operational requirements

2. Supervise front office operations, maintain customer information, and maintain local activities during the shift information, count occupancy status, supervise the use of the public broadcasting system, supervise group bookings, and assist in resolving serious complaints.

3. Supervise cashier activities, cash handling and banking procedures during the shift, handle illegal payment situations, instruct employees on credit policies and equipment, instruct employees on cash security procedures, implement accounts receivable Account control, preparation of financial reports, and supervision of cashier systems.

4. Work with superior leaders and human resources department on manpower planning and management needs.

5. Work with superior leaders and financial director to prepare and manage department budget.