How to deal with the lost items in the hotel?

First of all, the hotel has the obligation to inform guests to pay attention to finance. Secondly, the hotel also has the responsibility to keep the property of the guests, whether the guests come to spend or not, so the hotel has certain responsibilities, but the guests themselves are at fault, so both parties have to bear some responsibilities. As for how much compensation is appropriate, it needs to be resolved through consultation.

When the guest explicitly requests to report to the public security organ or the lost property is of great value, the security department should immediately report to the public security organ and do a good job in keeping the scene, that is, no one is allowed to enter or leave the scene before the public security personnel arrive, and no one is allowed to move, take away or prevent anything from entering. Public places should be marked out as protected areas for control.

Extended data:

Hotel guests lost items handling system;

(1) After the guest leaves the room, the waiter should check it immediately. Notify the supervisor or the front desk immediately if there are any items left by the guests;

(2) If the guest has left the store, the left-over items should be registered in the lost and found register, and the guest's name, room number, item name and the name of the person carrying the item should be recorded and handed over to the foreman for safekeeping;

(3) The lost property is generally kept for half a year, and the claim form and the lost property will be handed in together after the expiration;

(4) When the guest asks for the lost property by letter or call, he should go through the claim formalities in the housekeeping department; Please ask the guest to sign for it when claiming, and the lost guest can also be signed by the front desk agent.

Phoenix. Who should pay for the things lost in the hotel?