What are the training experiences of Shangri-La employees worth learning? (7 points)

The experience of staff training in Shangri-La is worth learning from: paying attention to the cultivation of service culture, emphasizing staff participation and interaction, providing systematic training plans, attaching importance to practice and experiential learning, and continuously paying attention to staff development.

1. Pay attention to the cultivation of service culture: Shangri-La pays attention to cultivating a good service culture, so that employees can deeply understand and embody the hotel's core values and service concepts. It helps employees maintain consistent standards and quality in the service process and enhances the customer experience.

2. Emphasize employee participation and interaction: Shangri-La encourages employees to actively participate in training activities and provides an interactive learning environment. Through group discussion, role-playing and other forms, the enthusiasm and participation of employees are stimulated and the training effect is improved.

3. Provide a systematic training plan: Shangri-La has established a systematic training plan, including induction training, on-the-job training and career development training. It is helpful for employees to develop and improve their professional quality in an all-round way and meet the training needs of different stages and positions.

4. Pay attention to practice and experiential learning: Shangri-La pays attention to let employees consolidate their knowledge and skills through practice and experiential learning. Actual cases, simulation scenarios, etc. Are integrated into the training, so that employees can apply the theory they have learned to practical work and improve their practical ability.

5. Continuously pay attention to employee development: Shangri-La pays attention to the career development of employees and provides corresponding training and promotion opportunities. Through the evaluation and feedback mechanism, help employees understand their own development needs, provide corresponding training and development plans, and promote the growth and progress of employees.

Shangri-La is an internationally renowned luxury hotel group headquartered in Hongkong, China.