What functional divisions should the hotel lobby layout have?

There should be at least the following functional divisions: gate (driveway, landscape, kitchen window, awning), lobby (flowers, landscape), front desk (service desk, lobby manager, backstage, fire protection, warehouse, luggage room, power distribution room) and service (shop, flower shop, water bar, coffee area, drinks area, breakfast area, booking area, express delivery).

1. The lobby is the center of the hotel, the window for guests' first impression of the hotel, and the place where the hotel provides the most services for guests, such as check-in and check-out services, financial settlement and foreign currency exchange services, luggage pick-up and drop-off services, information and message services, taxi reservation and arrangement services, valuables storage and luggage storage services, and other services required by guests. Therefore, the layout of the lobby must be carefully planned.

2. The public area of the lobby (excluding reception desk, shopping mall, business center, lobby bar and coffee shop) depends on the scale and grade of the hotel and the positioning of the tourist market. According to the evaluation standard of national star-rated hotel facilities and equipment, the lobby area is calculated according to the number of rooms, and each room is not less than 0.6, 0.8, 1.0, 1.2m2, and the minimum is 250m2 and the maximum is more than 400m2. Generally, the lobby area of large-scale, high-grade and large-scale conference hotels is large, but the maximum amount should not exceed 2m2 on average.

3. The division of reception and service functions in the lobby and the required area should be selected after accurate calculation according to the type, scale and grade of the hotel. The main service desk is the center of the lobby activities and should be located in the place where the main entrance can be seen at a glance. The length is related to the type, scale and market positioning of the hotel, and is generally 8m to 12m. Large hotels can reach 16m, and both ends should not be closed. There should be an activity entrance to facilitate the front desk staff to provide personalized services to guests at any time. There should be an office behind the main service desk for the front office staff to work, conduct financial night audit, store materials, copy, fax and computer, and the business department should also be located here to receive business. The suitable area is 50 to1100m2. The valuables safe room is adjacent to the main service desk, and guests and staff take two entrances respectively. Visitors' entrance should be as hidden as possible. The lobby manager is located where you can see the gate, the front desk and the passenger elevator hall. The concierge desk is located in the guest room area or in the process of connecting the elevator hall with the hotel gate; The bellboy service desk is located near the gate, and the main service desk and elevator hall can be seen at the same time; The lobby should be equipped with luggage room, and the luggage room should be 0.05 ~ 0.06 m2 per room. Luggage in sightseeing hotels and tour groups is relatively concentrated, so luggage rooms should be appropriately increased. The rest area can be convenient for guests to wait and play a role in guiding and regulating the flow of people in the lobby. It is best to set it near the main service desk and extend it to the lobby bar or other business points to guide guests to spend. Public toilets (including toilets for the disabled and storage rooms for cleaning tools) should be located near the lobby, but the doors should not face the lobby directly.