What should a hotel front desk manager do?

Report to the front office manager and participate in weekly department meetings and daily meetings of the department.

2. Host and participate in the daily pre-shift meeting at the front desk, be responsible for the daily work of room booking, review the work handover record of the front desk, and supervise the completion of the work of the front desk staff. Care about employees, lead by example, improve unity and cooperation among employees, dare to manage, arrange shifts, and make employee attendance sheets and assessment forms on time

every month.

3. Pay attention to collecting and providing various information to guests.

4. Responsible for the inspection work of this position and make written records in a timely manner.

5. Responsible for preparing for key guests, teams, and meetings.

6. Check and supervise the handling of room status differences among employees in this team.

7. Responsible for the formulation and implementation of work procedures and service standards.

8. Responsible for coordinating and handling guest complaints within the scope of authority. Any complaints that exceed the authority must be reported to superiors in a timely manner

9. Check the group with the travel agency three days in advance to ensure that the group guest information is accurately sent out to facilitate the work of other departments

.

10. Understand the hotel's room classification, understand the hotel's facilities and equipment, and prepare weekly guest statistics and next week's customer forecasts based on reservations every Sunday night shift to ensure that guests who book rooms receive the required information implement.

11. Responsible for checking the daily computer input of employees for individual customers, teams, and meetings, as well as the computer input of guests' reservations and entry into the store, to ensure that the computer information is accurate.

12. Responsible for checking the rent report and daily business report, and based on the number of room reservations for the next day and the same day, budgeting the actual occupancy rate of the rooms for the current day and the next day and yesterday.

13. Responsible for and personally receive the team entering the store, meetings, administrative floor guests and key guests, and accompany

the team leader and the reception unit to confirm the use of the team and meetings Regarding the number of rooms, number of people, dining conditions and other conditions, complete the filling in and information distribution of the confirmation form and team list.

14. Responsible for and prepare the team list for leaving the store the next day, and send it to the relevant team in a timely manner.

15. Collect cases, formulate training plans, be responsible for the training of employees in this team, and improve the business skills and quality of front desk employees.

16. Regularly check the computer input status of company contracts, travel agency agreements, cooperative investigation reports, blacklists, etc.

17. Maintain contact with the cashier and marketing department to ensure that guest information is transmitted correctly and bills are accurate

.

18. Remember the names of frequent customers and provide them with their specific requests.

19. Responsible for inspecting and supervising the cleanliness of the environment in the reception area.

20. Lead employees to actively promote sales and count the total number of employee sales to ensure the rental rate of hotel rooms

.

21. Responsible for evaluating and assessing employee performance.

22. Responsible for reporting to the next level any situations that exceed authority at work.

23. Give full play to work initiative and actively cooperate with department managers to complete tasks assigned by superiors.

24. Report the work status of the team to the department manager once a week