Summary of hotel cleaning staff's work (choose 6 articles)

The work of the old year is over and the work of the new year has begun. Summarize the shortcomings and gains in the work, and improve the mistakes and work ability in the next year's work. The following is a summary of my work as a hotel cleaner (selected 6 articles) for your reference only. Welcome to read this article.

Chapter 1: Summary of the work of hotel cleaners: The cleanliness of a selected hotel affects customers' impression of the hotel, so the cleanliness of the hotel is maintained by the cleaners. This job may be considered as a matter without technical content, and it doesn't need any brains to clean up the dirty places, but this view is not comprehensive enough. As a cleaner, after this period of work, I made a summary of my whole work in the hotel.

First of all, you must dress neatly during work. Formal dress gives us a sense of belonging to the hotel, especially after the guests approved our work, and that kind of joy can hardly be suppressed, so I am more serious about my work.

We work in a wide range of fields, and the content of our work is different. I clean the room. I always keep in mind this supervisor's warning in my work. In the process of cleaning, we should standardize the use of tools, and at the same time, our tool cart should be kept clean. When cleaning the room, we should put things in accordance with hotel regulations. When we find lost or damaged items in the room, we should register them and replace or fill in the blanks in time.

In our workflow, because the hotel has gradually stepped into standardization and established a new order in management, the requirements for many aspects have been improved. Therefore, there are many systems that we need to abide by. With new work standards, we can test our degree of investment in our work. I wasn't used to it at first, because the inspection was strict, so we couldn't perfunctory. Careful cleaning will take more time and energy, but it is easy to see the sincerity of the work.

Cleaning is very tiring, but it is difficult to go further. Without professional knowledge and enough diligence, we may stay in this position all the time. As cleaners, we also need to learn the use of some cleaning equipment and some new regulations under the new situation. Through the accumulation of experience, we can learn how to complete our cleaning work more conveniently and use cleaning tools more conveniently.

Because of the simplicity of work or the fatigue of work, people will be lazy or perfunctory, but more people will see our performance at work. I used to regard this job as a transition, just do it casually, but my predecessors told me that our future is broad and down-to-earth is the cornerstone of success. Don't do the thing of picking up sesame seeds and losing watermelon. I also gradually changed my mind and took everything in my life and every task in my work seriously.

Time is still long, the future is far away, and our road is at our feet. How to go depends on our attitude towards work. I will continue to work hard to clean!

Chapter two: summary of hotel cleaners' work. I am mainly engaged in hygiene and cleaning. Since taking part in the work, I have basically come to work on time, never arrive late and leave early, ask for leave in advance if something happens, work hard, do my job well, observe work discipline and keep work secrets. Cooperate with colleagues and obey the arrangement of logistics supervisor. The daily sanitation and cleaning work basically meets the requirements of the supervisor, and the business is not affected because the work is not in place. My conclusion is that to do my job well, I must make the following efforts:

Strong sense of responsibility

The bosses in management provided me with my current job and paid me a lot of money. No matter where we are, we should be grateful, because with this job, we can make ourselves and our families live better. Therefore, no matter how much money you earn, you should bear in mind one responsibility and not affect the performance of the whole company for your own reasons.

Second, empathize and understand others.

It is not easy to be a boss and a manager at the same time. Everyone's goal is the same, that is, to maximize the pursuit of the company's interests in business, so many measures will be taken to improve the turnover and management level. Therefore, we must implement the company's decision, we must not complain, and we must not look at the problem from our own standpoint. We must see that there is great pressure for survival and fierce competition in today's society.

Third, focus on the overall situation and the long term.

Although I do cleaning work, I know this job is also very important. Now the service industry is fighting for attitude and environment. Doing a good job of cleaning and being happy when guests come can increase consumption desire and increase repeat customers. If you don't do it well, you will lose some customers. Keeping clean and hygienic is also an important means for our company to show its image to the outside world. If a company's hygiene is in a mess, who will think that its employees are of high quality? Environmental sanitation has improved, tourists have increased, turnover has increased, everyone has a salary, and there are bowls in the pot. Therefore, we should unite as one and strive to do our work well.

Fourth, we should have confidence and keep a good attitude.

No enterprise is smooth sailing, and the service industry faces many difficulties. After the high-speed rail was opened to traffic, more and more people came to live and travel in xx. Xx is a national tourist city, and our company has the right time and the right place. I believe that through the joint efforts of Qi Xin, the company will have a better tomorrow.

Chapter III: Summary and Selection of Hotel Cleaner's Work I have enjoyed working as a cleaner in xx Hotel for X years. This job is hard-won for me. I have been treating this job with a serious and responsible attitude for many years.

Cleaning is not worth mentioning in the eyes of many people. I originally thought so, but from the real contact to the actual work for more than a year, I found that it was not simple. For the cleaning staff, we must not be careless. Corner, corner, inner and outer windows, bedside on the desk are all important points in your work.

In xx Hotel, I try my best to serve sincerely. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been warmly helped by hotel leaders and colleagues, and also forgiven and supported by most teachers and parents. If there are some merits in my work during this period, it is not because of my personal ability, but because we have a high-quality team and a group of enthusiastic and dedicated colleagues. Through the summary of this semester, I hope I can calmly review my work gains and losses during this period, sum up experience and learn lessons, so as to look forward to doing better in my future work.

Cleaning staff is an ordinary post, but I have been doing it with great care. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects. At work, I always have a correct attitude and do everything with an open mind. The enthusiasm of my colleagues also infected me. The work I do is simple, but it is very important. The cleaning work of the hotel is related to the overall image of the hotel. Showing my clean and tidy side to my parents makes me feel very fulfilled.

To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the hotel needs it. In the cleaning work, I learn while doing. During this period, the daily work of cleaning mainly depends on the effective command of hotel leaders and the high consciousness of all my colleagues. Over the past semester, we have been able to take measures quickly according to the instructions of the leaders when dealing with major events, and the overall performance is good, but there are still many problems in the details of our work. Fortunately, the leaders pointed out in time, and colleagues enthusiastically remedied it and achieved good results.

This semester's work has also exposed some of its own problems, such as relatively loose requirements on itself and insufficient attention to some details, which need to be improved in future work. In the future, I will learn from the advanced, master more skills, improve my professional level, and be determined to devote more time and enthusiasm to ordinary work, complete all the work of hotel layout, live up to the expectations of hotel leaders, better serve the hotel and parents, and add luster to the hotel.

Chapter IV: Summary and Selection of Hotel Cleaners' Work Over the past year, under the unified leadership of the company and with the concerted efforts of Qi Xin, the employees of the department, we have completed all the tasks arranged by the company and won the approval of the owners.

Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and at the same time, it leaves the impression of X through the use of owners and visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health.

Looking back, we did this:

First, clean standardization.

On the basis of last year, the work content was refined and the big grading standard was strict. Different areas and different parts have specific scoring evaluation. This is convenient for operation and inspection.

1. According to the standard training, in view of the situation of job rotation and more new employees, the training is conducted by means of regular meeting to talk about theory and on-the-job demonstration. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent (that is, be diligent). First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).

2. Do it according to the standard. The responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in mind, and the daily worksheet is arranged in an orderly manner and the operation is accurate. Master Zhou is one of the best. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy.

Du Ming Building is being renovated now. In the case of small manpower and heavy workload, several masters also consciously take the standard requirements, move closer to the standard, and strive to approach and reach the standard. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is relatively clean and thorough at present, and it is a standard model that is difficult to see in the decoration stage.

3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.

Second, put forward strict requirements for health.

Creating a sanitary city is an important decision of the municipal party committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.

1. The time required by the superior should be strictly implemented. Do it strictly according to the standard. In the past, the cleaning time of the square was from x am to x pm. In order to create health care, the relevant departments require us to do a good job in health care before x: 30, and then arrange vehicles. Without increasing the number of staff, the class of X people was changed to the morning and afternoon classes, which extended the class time and met the time requirement of health creation. Admittedly, although the class time has been shortened, the workload has doubled.

2. The superior requires long-term management, and we will do it from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.

Third, unite as one and stress righteousness.

In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about others behind their backs). Don't spread words that are not conducive to unity, don't be gossip, and mind your own mouth. Don't do things that are not conducive to unity, especially when on duty and changing shifts, don't be clever, don't perfunctory, don't fool your companions, and live in harmony. Will be upright, bad style is difficult to exist. Emphasize justice and reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots as an example: now I am in a good mood and my work has an end. We are willing to suffer a little, and the fees advocated by the leaders are all public. We resolutely obey and are willing to do it. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. In this way, the psychology of mutual suspicion and intrigue is reduced and the income is increased. Although insignificant, it embodies a spirit and realm. More importantly, it has promoted unity and enhanced team consciousness. Many of the company's surprise missions can come at once, and they are willing to work without complaint.

Fourth, the existing problems

Women are sensitive, emotional and have fluctuations in their work. They care more about wages and things. Words are generous, but actions are inevitably different. Winter passed and spring came. In the new year, our cleaning staff are willing to obey the command and arrangement under the leadership of the company, work hard in a harmonious atmosphere, do their jobs well and make contributions to Galaxy. Add light to the galaxy.

Chapter 5: Summary and selection of hotel cleaners. 20xx years are about to pass. While summing up the gains of the past year, we also hope to have a new future. Unconsciously, I ended my year's work in my new post. It is summarized as follows: With the care, help and support of the leaders and all comrades, I have closely focused on ensuring safe production, giving full play to my post functions, constantly improving working methods, improving work efficiency, adhering to high standards and strict requirements, and always taking "safety first" as the criterion. Strictly implement the "six prohibitions" and resolutely put an end to habitual violations. All work tasks have been successfully completed. I always put learning in an important position and strive to improve my overall quality.

I. Work performance in the past year

(A) to strengthen the image and improve their own quality. In order to do the basic work of the team well, I insist on being strict with myself, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. Have a correct understanding of your work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and second, improve your skills. After a year's study and exercise, I earnestly learn the strengths of others, get rid of my own shortcomings, humbly ask leaders, engineers and colleagues, and improve my skills through continuous study and exploration.

(2) Be strict with yourself and constantly strengthen the construction of work style. Over the past year, I have been strict with myself, always taking plain, willing to pay and obscurity as my own criteria, and always focusing on rigor, meticulousness, sureness and hard work. In the work, we should use systems and disciplines to regulate all our words and deeds, strictly abide by various rules and regulations, respect leaders, unite with comrades, be modest and prudent, and constantly improve our work style. Insist on doing things that are not good for the team. Work with team members with one heart and one mind, don't care about doing more and doing less, just hope to complete all the work successfully.

Second, the shortcomings in the work and the direction of future efforts

Although some achievements have been made in the work in the past year, there are still some shortcomings, mainly because the management level is not strict enough, the study and technology are not hard enough, and there is still a certain gap compared with experienced colleagues. In my future work, I will conscientiously sum up my experience, overcome my shortcomings and strive to do better. Timely put forward reasonable suggestions and solutions for leaders' reference to ensure safe production and stable gas supply in the station. In short, over the past year, I have done some work and made some achievements, but there are still many gaps from the requirements of leading comrades: my sense of work innovation is not strong and my creativity is not enough. In the future work, I will carry forward my achievements, overcome my shortcomings, and do all the work conscientiously with a highly responsible attitude. Pay more attention to my colleagues, unite all the team members to work hard and live up to the expectations of leaders and comrades. ?

In the past 20xx years, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", in line with the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality-oriented", with "improving the level, creating benefits and building brands" as the company's development goal, and through the joint efforts of all employees in the department, with "service first"

1, personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel. ?

Step 2 cultivate

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust. We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

3. Cleaning work mode.

Under the guidance of the leaders of the group company, "unmanned cleaning" and "natural cleaning" have achieved good results. On the basis of the original day shift, it is divided into two shifts, and the main cleaning work is carried out at night shift. In order to ensure the sanitary quality while implementing "unmanned cleaning", the frequency of cleaning inspection has been strengthened. The existing staff with X cleaning staff can basically solve the health problem at any time within xx minutes, but it often happens that the cleaning staff can't enter the men's bathroom for X hours during the peak period, which leads to the mess of the toilet. In the aspect of "natural color cleaning", the cleaning frequency has been strengthened, from the original fixed planned cleaning to cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to the construction of the second floor and municipal roads, the overall environment is dusty. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction, it will be thoroughly cleaned to meet the hygiene standards. ?

4. Completion of cleaning work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily sanitary maintenance of the public areas of the building.

(3) Complete the land reclamation of the newly settled floor.

(4) Complete the stone crystal hardening treatment and carpet maintenance of the building.

(5) Complete the removal of construction waste, etc.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. With the guidance of company leaders and the efforts of all cleaning staff, we will have a better performance in xx. Commonly used cleaning agents are distributed in proportion in the workshop, and the usage is controlled.

Chapter VI: Summary and selection of the work performance of hotel cleaners in the past year.

1, strengthen the image and improve their own quality. In order to do my own cleaning work well, I insist on being strict with myself, pay attention to setting an example and treat others sincerely. First, I love my job and pay attention to dedication. Have a correct understanding of your work and value, correctly handle the relationship between bitterness, gain and loss, personal interests and collective interests, adhere to professionalism, integrity and dedication, and dedicate what you have learned for many years to Jiuquan Hotel without reservation. Second, correct working attitude and pay attention to working methods. After a year's study and exercise, I earnestly learn from the strengths of others, get rid of my own shortcomings, humbly ask leaders and colleagues, and improve my working methods through continuous study and exploration.

2. Be strict with yourself and constantly strengthen the construction of work style. I have been strict with myself for a year. In terms of style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard. Carry forward the fine tradition of hard work and helpfulness in life, always be honest, work diligently, manage the house diligently, always remember your responsibilities and obligations, be strict with yourself and always play an exemplary role.

Cleaning is not worth mentioning in the eyes of many people. I think so, too, but since I really came into contact with the actual work, I found it not easy. I must not be careless with the cleaning staff. Corner, corner, window and corner are the focus of self-examination. At work, we should standardize all our words and deeds with systems and disciplines, carefully understand the spirit of each meeting, strictly abide by various rules and regulations, respect leaders, obey work arrangements, unite with comrades, be modest and prudent, constantly improve our work style, persist in serving every guest with a smile, and take whether the guests are satisfied as our work goal. Insist on doing things that are not good for the team. Work with team members with one heart and one mind, no matter how much you do, you just want to complete all the work successfully.

Second, the shortcomings in the work and the direction of future efforts

Over the past year, I have done some work and made some small achievements. Although it has been recognized by the leaders, there are still many gaps from the requirements of the leaders and guests: for example, the sense of innovation in work is not strong and you can't work creatively.

In the future work, I will carry forward my achievements, overcome my shortcomings, and do all the work conscientiously with a highly responsible attitude. Pay more attention to my colleagues, unite all members of the team to work hard, live up to the expectations of leaders and employees, and strive to become an excellent employee.