Write an article that you are very dissatisfied with the services and itinerary arrangements provided by the travel agency. You plan to write a letter to the manager of the travel agency.

Travel Dispute Complaint

Sent to: XX Person in Charge of XX Travel Agency From: Batch Number Time: XX, XX, XXXX

Cause of the incident: At 8:00 am on October 30, 2014, two people, one big and one small, arrived in Haikou and checked into Room 1118 of Kaifeng Hotel on Binhai Avenue. A local friend brought a Zhang posted a tourism brochure and helped us contact An Gang, the salesperson on the brochure (contact number: 13976006940, 68064472). Around 10:30, we signed a travel agreement with An Gang in Room 1118 of Kaifeng Hotel, and paid 400 yuan/2 people to sign up for a three-day and two-night Haikou-Sanya tour group. When signing the agreement, Mr. An Gang did not want to write down the detailed itinerary, just in case, so I asked him to write it down concisely. Because of our trust in our friends and the fact that we wanted to spend a few more days in Haikou after the previous trip and still needed to join the group, we did not ask for an invoice at that time. Unexpectedly, something extremely unpleasant happened during the trip, and we had to complain to your department on the following points:

1. The tour guide was of low quality and had a bad attitude.

At 7:30 on October 31st, we arrived at Xingang Pier and boarded a tour bus with the license plate number "Qiong B03760". After the bus started driving around 9:30, we met our tour guide Wang Yang ( Contact number: 13976086330).

1. No tour guide certificate.

After an unpleasant incident occurred on the way, members of the tour group asked tour guide Wang Yang to show his tour guide card. From the beginning to the end, he did not show his tour guide card and just looked at him.

2. Explanations are sparse and not proactive.

Tour guide Wang Yang’s explanations were extremely sparse along the way. At the request of the tour group members, tour guide Wang Yang said: The next stop is **, what about a certain place, please be patient. Within three days, tour guide Wang Yang only told the stories of "Little Sister of the Li Ethnic Group", "Brother Aheng of the Li Ethnic Group" and "Lu Huitou". When introducing the situation in Haikou's urban area, the wrong street names were reported. Tourists should be reminded in advance of some scenic spots that can only be viewed from the car when they are about to arrive, but tour guide Wang Yang did not do so, such as the "Red Detachment of Women Memorial Park Sculpture". When the car drove past the scenic spot and asked everyone what they thought, but everyone in the car said they didn't see it, the tour guide Wang Yang did not make any corrections.

3. Bring "relatives" with you.

Among the people traveling with us was the "wife" of tour guide Wang Yang. It is impossible to determine her identity because when she first got on the bus, the woman said that she had just met the tour guide Wang Yang. After traveling together for a while, because she needed to mediate the conflict between the tour guide Wang Yang and the group members, the woman came forward and claimed that she was Wang's friend; and on the third day, tour guide Wang Yang told everyone that the woman was his "wife", making it difficult to tell the truth from the false. During the journey, tour guide Wang Yang explained very little about what he claimed was a throat problem (it seemed a little hoarse, but he was also very angry when he quarreled with the group members), and he talked and laughed with the woman all the way. There are 27 members in our group, not including this woman. The woman ate and stayed with tour guide Wang Yang.

4. Unreasonable increase in charges.

When checking into the "Jinxin Villa" in Xinglong on the evening of October 31, tour guide Wang Yang asked each member of the tour group to pay 120 yuan in travel funds. Those who did not pay would not be provided with accommodation. We arrived at Jinxin Villa at 19:00 in the evening. After 20:30, some group members could not bear the fatigue of the journey and started to check in after paying money. After repeated protests by 2 people, large and small, and 6 elderly people from Wenzhou, Zhejiang, tour guide Wang Yang agreed to reduce the price, so at 21:40, large and small paid 120 yuan, and the 6 elderly people paid 240 yuan before accommodation was arranged. . (It is 20 yuan per person per day. For a three-day, two-night tour for adults and children, the fee is 20*3*2=120 yuan; for a two-day, one-night tour for six seniors, the fee is 20*2*6= 240 yuan. I don’t know where the 20 yuan standard comes from)

5. Does not accept criticism from members and has a bad attitude.

a. On the evening of October 31, when six elderly people refused to pay the fund, tour guide Wang Yang threatened them and had a physical conflict.

b. When checking into the hotel on the evening of October 31st, tour guide Wang Yang did not notify the breakfast and gathering time for the next day. Xiaoxiao arrived later than everyone else on November 1st. Tour guide Wang Yang blamed Xiaoxiao, Xiao Xiao was dissatisfied and claimed that he wanted to file a complaint against him. Tour guide Wang Yang shouted loudly: Go complain, get out now.

c. From 8 a.m. to 9 a.m. on November 2, tour guide Wang Yang raised objections after showing us the "Golden Coconut Knife" that was not included in the itinerary. Tour guide Wang Yang was also extremely impatient. He shouted loudly: I can't take you, either you get off the bus or I get off the bus.

d. When tourists had doubts about the reduction of attractions from the first day, tour guide Wang Yang said he would explain later and then gave no reply; but on the third day, I made a strong protest about the missing attractions and asked for a reply. , Tour guide Wang Yang had a very bad attitude. He used the excuse that we were the business of the external liaison officer (Ang Gang) and it was written randomly on the leaflet, and he could not give us a reasonable explanation.

6. Poor communication.

When staying on the way, because the two tourists are adoptive father and daughter, they cannot share a double standard room. However, tour guide Wang Yang did not communicate with other tourists to find a solution, and only asked the tourist to pay for the price of a room. At that time, I felt that the tour guide could not just ask tourists to increase the fee. I added that I could not make up the money, and the tour guide Wang Yang scolded me for talking too much.

7. Leave the tourists behind and get off the bus early.

Tour guide Wang Yang and his wife got off the bus about half an hour away from Haikou and did not fulfill their obligation to accompany the tourists throughout the entire journey.

2. The itinerary was greatly reduced and replaced.

We signed up for a three-day and two-night tour, but our actual itinerary turned into a tour mainly focused on shopping and factory visits. Our actual detailed itinerary is as follows:

D1, October 31: Departure from Haikou at 9:30, bamboo rafting on Wanquan River, Red Detachment of Women (passing by, the tour guide did not inform tourists, no one saw it) , Li ethnic style village (not entered, as an additional fee of 10 yuan is required), Xinglong Yiran Coffee Factory; Overnight at Jinxin Villa (where the group members had their first conflict with the tour guide)

D2, 11 March 1: Depart at 8 o'clock (the second conflict between tourists and tour guides), Hairun Pearl Farm, Dadonghai, Dijia Crystal, Tianya Haijiao; Overnight at Sanya Southern Haiyun Hotel (contact number: 88271588)

D3, November 2: Departure at 7:20, Golden Ye Knife (the third conflict with the tour guide after the visit), Yalong Bay, Chunhui Coconut Processing Factory, shopping at the shopping mall, return to Haikou (arrive in Haikou city Time around 14:20).

The missing attractions are: Xinglong Botanical Garden, Menshan Garden, Li Village Miao Village, Smuggling City, Crown of Beauty, 11th Asian Games Ignition Platform, Dongshan Ridge, Bird World, Nanwan Monkey Island, Nantian Yizhu, Buddhist Cultural Tourism Area, Butterfly Valley, Aviary Garden, Haimen Park, West Island Marine Entertainment World, Southeast Asian Style Garden, unable to enjoy free hot spring bath due to accommodation disputes, etc.

Replaced attractions: the Southeast Asian Style Garden is replaced by a large Li style village, the Jingrun Pearl Farm is replaced by the Hairun Pearl Farm, and the Crystal Expo is replaced by the Dijia Crystal Processing Factory.

Added five factory visits and shopping: coffee factory, crystal factory, coconut processing factory, knife factory (this one is the most unbearable), and shopping mall.

On the way, I learned a lot about other group members’ itineraries, and they all had their schedules reduced to varying degrees.

3. Refusal to issue invoices and negotiate solutions.

After returning to the trip on November 2, Dada contacted Mr. An Gang, who had previously signed the agreement, to ask for an invoice, and complained about the shortened itinerary and additional charges during the trip. Mr. An Gang said that I had not stated that I wanted an invoice before, so he could not provide an invoice. Secondly, he said that the company was too pretentious and serious. When the company asked for negotiation, he threw the phone aside and refused to answer it.

Hou An just called back and asked why we didn't notify him when Wang Yang wanted to increase fees and reduce the itinerary on the evening of October 31. Xiao Xiao replied that we had called his number on the evening of October 31, and the person who answered the phone The person claimed that the one-day tour group he took did not return; as for the issue of reducing the itinerary, we raised it with the tour guide Wang Yang during the trip and asked why we did not go to the missing scenic spots. Wang Yang asked us to contact An Gang, and we refuted that they were Internal issues within the company should be communicated and coordinated within themselves. An argument broke out due to poor communication, and An Gang threw the phone aside. After we called him again, his mobile phone had restricted incoming calls and his landline refused to answer.

4. Other issues.

In addition to the above major issues, some other minor issues were also raised.

1. Tourists were not notified of the group transfer. When I talked with my group members on the way, I learned that some of them had signed up for the "China Youth Travel Service", some had joined the "China Travel Service", and some other travel agencies. As for the travel agency that undertook this trip, I didn't get the answer until the end;

2. The time arrangement was not in place. An Gang informed us that we can wait for the bus in front of the hotel at 7:30 am on October 30th. The fact is that we were not waiting for the bus at the entrance of the hotel at 7:30, so An Gang took us to Xingang Pier to get on the bus, and waited until around 9:30 to start the tour; the agreed meeting time at Dadonghai on November 1st was 12 :00, if the bus is not available, wait until 12:30;

3. Lower the star rating of the hotel. When signing the agreement, the business manager An Gang specified that it was a three-star hotel. The hotel "Southern Haiyun Hotel" where I stayed in Sanya on November 1st did not have any so-called stars at all.

Attachments: 1. Tour group participation agreement;

2. Front of promotional leaflet;

3. Reverse of promotional leaflet;

< p> 4. The handwritten account of the dispute that occurred at Sumikane New Villa on October 31, the signatures of the group members, and the contact numbers of each member of the tour group;

5. Visit passes for each factory and the tour guide’s Receive travel fund receipt.

Advice to friends who go out:

1. Don’t accept leaflets on the street, choose a regular and powerful travel service company;

2. Do not notify the business to go to the hotel to sign the agreement, be sure to go to the travel agency to sign;

3. Before signing the agreement, check whether the relevant certificates of the travel agency are complete, and then check whether the travel agency is registered in 114 (most of them are not registered) It is the external liaison staff soliciting customers in the name of the travel agency);

4. The name of the scenic spot, time, self-paid items, free items, hotel name, etc. must be specified in the agreement;

5 , The above is what individual travelers need to pay attention to when joining a group. It is best to organize a group by yourself, the food will be better, or go on a self-guided tour. Plan your route in advance.

6. Friends traveling in Hainan must pay attention to the travel agency to indicate that the price includes "funds".

Note: This complaint will be sent in triplicate to the relevant complaint handling government departments.