Responsibilities of Housekeeping Department

Responsibilities of Housekeeping Department (Selected 15)

Job responsibility is a visual job description, which can be divided into different job types. The following are my job responsibilities in the housekeeping department, which are for reference only and I hope to help you.

Responsibilities of Housekeeping Department 1 Job Description:

1. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure that the work effect of xxx can be achieved, and keep the housekeeping management, service and hygiene work in xxx state.

2. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager, pa foreman and other housekeeping department managers to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

3. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

4, once a day patrol spot check the department is responsible for the management of rooms and other areas and make relevant records, pay attention to collect the opinions and requirements of the guests, in order to find problems in time, constantly improve the work, improve the service level.

5. Be responsible for coordinating the work of the housekeeping department, communicating and cooperating with the managers of relevant departments, and paying attention to strengthening the contact and communication with colleagues in the hotel industry.

6. Responsible for supervising and inspecting the safety and fire prevention work in the management area of housekeeping department, strengthening relevant training, ensuring that every employee in the department is familiar with fire emergency measures, actively cooperating with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensuring the safety of guests' lives and guest room property.

7. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with.

8. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

Requirements:

1, college degree or above, more than 8 years management experience in hotel housekeeping department;

2, familiar with the housekeeping department work and workflow, and can seriously implement;

3. Be able to work closely with all departments of the hotel to meet the service needs of guests;

4. Quick thinking, able to handle emergencies;

5. Good affinity;

6. Strong analytical skills and good language expression and communication skills.

Housekeeping Department Job Responsibilities 2 Job Responsibilities:

1. Supervise, guide and inspect the implementation of the post responsibility system, operating procedures and room quality standards of room attendants;

2. Be responsible for the team management of employees in this department, including work supervision and scheduling. , strengthen communication, enhance employee cohesion and promote team stability;

3, responsible for coordinating the work of the housekeeping department, and communicate and cooperate with the managers of relevant departments;

4, responsible for handling customer complaints and suggestions on service, control the quality of room service, and constantly improve the service quality of the department;

5. Assist the leader to complete other work instructions of the hotel.

Job requirements:

1. College degree or above, aged 25-45.

2. More than three years working experience in room management.

3. Familiar with room management, service process and quality standards.

4. Ability to organize, coordinate, respond, manage, express words and manage information.

Housekeeping Department Job Responsibilities 3 Job Responsibilities:

1, inspect the room layout every day, clean and sanitary, and maintain a normal and stable service quality level.

2. Summarize and verify the guest room status, and provide accurate guest room status report to the front desk in time.

3, regular maintenance of guest room facilities and equipment, to ensure that guest room facilities in good condition, complete materials. Warranty in time if damage or failure is found. Put forward the plan of equipment update and layout update. Master the daily consumption of linen and room supplies changed by each team.

4. Assist employees to grab houses during peak season and high occupancy rate.

Job requirements:

Working experience in the same hotel or star hotel is preferred.

From 8: 30 to 5: 30, the moon is closed for four days.

Housekeeping responsibilities 4 1. Be fully responsible for the management of the housekeeping department, be responsible to and accept the supervision of the general manager.

2. Be responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager.

3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment methods of the housekeeping department.

4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.

5. Formulate the operating budget of the housekeeping department, control various expenditures, and review the declaration, analysis and filing of various work reports and important files.

6. Formulate the room price policy, formulate and implement the room sales plan, and supervise the implementation of the room price.

7. Check the facilities and management of housekeeping department, and test the quality and efficiency of this department.

8. Patrol the area of this department and make records, solve problems in time when found, and constantly improve various operating procedures.

9. Make regular appointments with important guests who have long-term cooperative relations with the hotel, listen to their opinions with an open mind, and constantly improve and perfect their work.

10. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) security, etc.

1 1. Check the fire-fighting equipment, do a good job in fire prevention and theft prevention, and assist in the investigation of wanted criminals.

12. Check, evaluate and evaluate the work of the supervisor.

Responsibilities of Housekeeping Department 5 1. Clean and tidy rooms and bathrooms as required to ensure quality.

2, according to the standard supplement all kinds of guest supplies, linen and all kinds of drinks and alcohol.

3. Shoe shoes for guests, collect and distribute guests' laundry, and provide cleaning and service for guests after meals.

4, check all kinds of equipment in the room, in a timely manner to the foreman room maintenance requirements, to assist engineering personnel for maintenance.

5, fill in the guest room list, linen use change table, guest supplies consumption list and do a good job of handover registration of legacy items, and hand in the guest's legacy items report.

6, to do a good job of floor safety fire control, to ensure the safety of guests and property in the work area.

7. Meet all reasonable requirements of the guests and assist them to deal with emergencies.

8, maintain all kinds of operating tools and machinery, do a good job of daily handover.

9. Keep it well and do a good job of daily handover.

10, do a good job in cleaning floor corridors and safety ladders, and complete other tasks assigned by superiors.

Responsibilities of Housekeeping Department 6 1. Be fully responsible for the operation and management of housekeeping department, ensure the smooth and effective work of the department and be responsible to the general manager of the hotel.

2. Maintain the hotel image and improve the service awareness.

3. Be responsible for making the work plan of the housekeeping department and organizing its implementation, and report to the general manager of the hotel regularly.

4. Be responsible for organizing the formulation of the internal organization of the guest room, the responsibilities and workflow of each post, checking the staff discipline, being responsible for the ideological education of all staff in the department, improving the professional quality of all staff, and implementing the staff's task reward and punishment scheme.

5. Do a good job in the supervision and inspection of each area and post in the guest room, make records, and make a summary and plan according to the existing problems.

5. Preside over departmental business meetings, convey the principles, policies and information of the company and the hotel, and conduct business communication.

6, responsible for the subordinate employees issued work indicators and tasks, and guide their work.

7. Be responsible for reviewing the scheduling, attendance and vacation of each post, and reasonably arrange the distribution and scheduling of department personnel according to the customer situation and employee characteristics.

8, do a good job of room spot check every day, focusing on the VIP room and VIP reception;

9. Responsible for communication and coordination with other departments to ensure the smooth progress of the work;

10, responsible for the inspection and implementation of housekeeping department;

1 1, responsible for the consultation of guests' suggestions, establishing good relations with guests, meeting guests' needs to the maximum extent and improving service quality; Properly handle guest complaints and improve customer satisfaction;

12, regularly arrange equipment maintenance, material procurement and renovation plans;

13, urging the pest control company to carry out pest control in all areas and some rooms of the hotel, and tracking the pest control quality according to the actual situation;

14, patrol the survival and growth of green plants in various regions, communicate with the green plant company in time when problems are found and ask for pruning and replacement;

15, check the washing quality of linen, and give feedback on the existing problems to ensure the washing quality of cotton fabric;

16, inspect and supervise the crystal surface treatment of PA technicians and the clean quality of carpets and sofas;

17. Make and implement the annual, quarterly, monthly and weekly work plan of the department according to the staffing of the department and the actual occupancy rate;

18, responsible for the maintenance and management of all the assets of the housekeeping department;

19, do a good job in reviewing various inventory statements at the end of the month, and do a good job in cost accounting and control;

20, responsible for the echelon personnel training of each position;

2 1, responsible for formulating the training plan of housekeeping department and organizing its implementation, caring for the improvement of employees' ideological, life and business level, and improving the professional work skills of employees in the department;

22. Complete other tasks assigned by superiors on time.

Responsibilities of Housekeeping Department 7 1. Carry out the management instructions of the deputy general manager of the hotel, and be responsible and report to the deputy general manager.

2, according to the hotel's business policy and objectives, responsible for the preparation of the housekeeping department budget, formulate various business plans, and effectively organize the implementation and monitoring, to achieve the expected goals.

3, market-oriented, study and grasp the changes and development of the market, timely adjust the business strategy, strive to generate income, adhere to the policy of taking the department as the cost center, strictly control costs, reduce consumption, and obtain the maximum economic benefits with the minimum cost.

4, presided over the department work meeting, listen to the report, supervise the work progress, solve the problems in the work.

5. Be responsible for the safety management of the housekeeping department, follow the safety responsibility system of "who is in charge, who is responsible", urge all districts of this department to implement various safety management systems, do a good job in safety prevention, and ensure the safety of one party.

6. Be responsible for the daily quality management of the housekeeping department, check and urge all districts to carry out their work in strict accordance with the work specifications and quality requirements, implement standardized operations, patrol all districts of the department more than once a day, and check all kinds of rooms 10.

7. Be responsible for the service tenet education and job training of employees in this department, urge all districts to do a good job in training, and carry out the activities of "learning advanced and finding gaps" in a planned way to improve the professional quality of all employees.

8. Communicate with other departments of the hotel and do a good job of coordination.

9. Establish a good customer relationship, listen to and collect customers' opinions extensively, handle complaints, and constantly improve the work.

10 Review the daily business report of each district, pay close attention to the customer situation, grasp the important reception tasks, and timely check and urge each district to do a good job in reception service and welcome guests.

1 1, responsible for the use and management of guest room facilities and equipment, urging all districts to do daily maintenance and cleaning, and conducting regular assessment and inspection; Participate in the renovation of guest rooms and study and improve the equipment and facilities of guest rooms.

12, evaluate the performance of managers and supervisors in each district, stimulate the enthusiasm of employees and continuously improve management efficiency.

13, do a good job in political and ideological work, care about employees' lives, and do a good job in departmental civilization construction.

Responsibilities of Housekeeping Department 8 1. Execute the supervisor's work instructions and report the work.

2, lead and supervise the team staff, in accordance with the work norms and quality standards, do a good job of cleaning public areas, carpets, sofas, and greening layout, maintenance and cleaning.

3, responsible for cleaning machinery, greening tools storage, maintenance and material recipients, distribution.

4, understand the use of various equipment, facilities and furniture in the public * * * area, timely maintenance and report to the superior.

5. Be responsible for the work arrangement and attendance of employees in this team, and teach new employees in time.

6, responsible for the succession work, completes the handover record.

7, care about the life and ideological status of employees, pays special attention to the construction of civilized team.

Responsibilities of Housekeeping Department 9 1. Preside over the overall work of housekeeping department, and convey and implement the management instructions issued by superiors;

2. Make annual and monthly work plans and departmental work targets, organize their implementation, grasp the completion of various business indicators such as departmental operating income, control costs, and strive to obtain the best economic benefits;

3. To be responsible for formulating and perfecting various departmental rules and regulations, constantly improving working methods and service procedures, and striving to improve service quality;

4. Inspect and supervise the management of each district to ensure the implementation of planned indicators, rules and regulations, working procedures and quality standards;

5, presided over the department work meeting, listen to the report, review the daily business report of each district, supervise the work progress, and solve practical problems in the work;

6. Conduct on-site supervision, check all business premises and areas, and handle problems in time when found;

7. Responsible for checking and implementing VIP reception work and handling guest complaints;

8. Closely coordinate, communicate and cooperate with other relevant departments;

9, according to the hotel related personnel employment system and requirements, decide the deployment, registration and exemption of employees in this department, supervise the implementation of the department training plan, and improve the overall quality of employees;

10, visit the in-house guests regularly, understand their needs, provide personalized services and establish good relations with the public.

Responsibilities of Housekeeping Department 10 (1) Responsibilities of Manager

1. Under the leadership of the logistics service center, be responsible for various administrative operations and political and ideological work, and organize all employees to complete various tasks assigned by the leaders of the center.

2 responsible for the establishment of rules and regulations of the department, formulate the annual work plan and specific implementation plan, and summarize and check the implementation of the annual work plan.

3 responsible for the employment, training, assessment and management of employees in this department.

4. Preside over ministerial meetings, organize all employees to seriously study the Party's line, principles and policies in different periods, strengthen the study of business and professional ethics, establish the idea of "three services", and constantly improve the ideological quality and professional quality of all employees.

5, pay attention to safety in production, strictly check and urge employees to operate in accordance with operating procedures, to prevent and put an end to all kinds of accidents.

6. Be responsible for cost accounting, formulate operating budget and control expenses. Strictly control various charging standards. Implement strict bill management and be clear about the matters under the jurisdiction of this department.

7. Fully mobilize the enthusiasm and creativity of all employees, and strive to create a United, cooperative, relaxed, happy and harmonious working atmosphere. Strengthen the coordination with the assistant manager. Pay attention to the cultivation of key talents in this department, with clear rewards and punishments, and constantly improve their management level.

8, timely report to the superior leadership of the work of the department, and complete other tasks assigned by the central leadership.

(II) Responsibilities of the Deputy Manager

1, assist the manager to do all the work of the department, and perform the duties of the manager in his absence.

2. Assist the manager in the ideological and political work of all employees.

3. Carefully supervise the civilized service, standardized service and standardized instrument of subordinate employees, be responsible for the induction training of new employees, continuously strengthen the business training of employees and improve their service skills.

4. Be responsible for the control and management of departmental materials, and effectively manage equipment, room supplies and clothing materials.

5, patrol and spot check the work quality of the front desk, guest room and other departments every day, and handle the problems in time when found. Continuously improve the working level of guest rooms and front desk to ensure the quality of service.

6. Be responsible for inspecting and evaluating the work quality, quantity, work attitude and labor discipline of subordinate employees.

7. Responsible for the daily management of the property storage, use and maintenance of each student building.

8. Be responsible for the management and supply and marketing operation of the service center canteen, and do a good job of convenience service with good quality and quantity.

(3) The responsibilities of the floor supervisor

1, responsible for the daily work arrangement and deployment of staff in the hospital. Master the situation of guest rooms, and be responsible for supervising and inspecting the maintenance of floor equipment.

2. Supervise and inspect the reception service of the guest rooms under its jurisdiction to ensure the normal reception of the guest rooms.

3, responsible for supervising employees to perform various operating procedures, often check the fire equipment, do a good job in fire prevention, theft prevention and other safety work, to ensure the safety of the hospital.

4. Conduct irregular business operation training for subordinate employees, and constantly improve their quality, business level and operation skills.

5. Responsible for guiding the foreman's work, and implementing and checking the completion of the work.

6. Regularly check the gfd and courteous service of employees under their jurisdiction, handle guest complaints, and feed back the work of employees.

7. Seriously complete other tasks assigned by department leaders.

(4) Job responsibilities of clerks

1. Be responsible for the financial revenue and expenditure accounting of this department, and report the revenue and expenditure to the manager as required.

2. Be responsible for the collection, storage, registration, verification and transfer of bills of this department.

3. Responsible for the collection of daily operating income cash and timely deposit it in the bank.

4. Be responsible for the salary statistics, submission, sending and receiving of the employed employees.

(5) Job responsibilities of the front desk attendant

1, must obey the leadership of the supervisor and accept the supervisor's inspection and guidance on work procedures and quality.

2. Enthusiastic service for students and guests. Adhere to the standing service, smiling service and honorific service when receiving, so that students and guests have a sense of intimacy.

3. Prepare the reception service. Be familiar with the type, grade, equipment, location and price standard of all rooms, accurately grasp the reservation situation of all kinds of guests, and prepare spare rooms, keys, registration cards and other applications.

4. Do a good job in the reception and sign-in of students, individual travelers and meetings. When the guests arrive at the reception desk. Take the initiative to introduce the facilities and prices of all kinds of houses, and fill in the accommodation form item by item according to the regulations for the guests who need to stay, so as to be fast, accurate and correct.

5. Check in the guest must carefully check my "Resident Identity Card" and other valid documents stipulated by the public security department to ensure that the witness is consistent. Do not provide accommodation for people without valid documents.

6, in accordance with the provisions, charge the guest's accommodation, key door long deposit, no one is allowed to open more or less accommodation invoice for various reasons. When the guest checks out, the key door deposit should be refunded in full.

7. Give enthusiastic answers or help to all kinds of questions or reasonable requests put forward by the guests, and actively and patiently explain to the guests or report to the leaders of the competent departments for problems that they cannot answer or help. Don't answer the guests simply and stiffly, and don't argue with them.

8. Go to work on time and complete the handover procedures.

(6) Job responsibilities of the foreman in the computer room

1, the floor foreman must accept the leadership of the floor supervisor and the manager in charge, and often report the work of the class to the floor supervisor and the manager in charge.

2. Supervise the work of room attendants and cleaning staff.

3. Be responsible for the storage and consumption of items on the floors under its jurisdiction.

4, patrol the responsible floors and rooms, check the cleanliness of the room and equipment in good condition. Responsible for accepting complaints from guests in this building.

5. Fill in the foreman's report, handle matters on behalf of customers, and report the actual situation of guests staying in various buildings in Japan.

6. Report the registration and inquiry of the lost, left-behind and abandoned items of the guests on the floors under their jurisdiction and the lost and damaged items of the guest rooms.

7. Arrange the sanitation and cleaning of guest rooms on the floors under their jurisdiction and the picking and placing of linen.

Housekeeping responsibilities 1 1 1. Be fully responsible for the management of housekeeping department, be responsible to and accept the supervision of the general manager;

2. Responsible for the planning, organization and command of the housekeeping department, and lead all the staff of the housekeeping department to complete all the work indicators issued by the general manager;

3. Formulate the business objectives and management system of the housekeeping department, organize and promote the implementation of various plans, and organize the preparation and review of the working procedures and work assessment of the housekeeping department;

4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the competent personnel of the above departments;

5. Formulate the operating budget of the housekeeping department, control various expenditures, and review the declaration, analysis and filing of various work reports and important files;

6. Formulate room price policy, formulate and implement room sales plan, and supervise the implementation of room price;

7, check the interior facilities and management, spot check the quality and efficiency of the department;

8, patrol the area and make records, found that the problem is solved in time, and constantly improve the operating procedures;

9. Make regular appointments with important guests related to the long-term relationship of the hotel, listen to the opinions of the guests with an open mind, and constantly improve and perfect the work;

10, responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) security, etc.

1 1, check fire-fighting equipment, do a good job in safety and fire prevention and theft prevention, and assist in the investigation of wanted criminals;

12, check and assess the work of the supervisor and make an evaluation.

Responsibilities of Housekeeping Department 12 1. Responsible for the overall management of housekeeping department, follow up the daily operation and administrative management of employee recruitment, assessment and contract renewal in this department;

2, responsible for handling hotel guests' complaints about room service. Solve problems for guests at the first time, and make necessary adjustments and changes to employees or operation processes according to actual conditions;

3. Organize the preparation of departmental budgets and draw up departmental expense consumption plans;

4, responsible for communication with the relevant departments of the hotel;

5. Complete all work and instructions assigned by the general manager;

6, check all the housekeeping logs every day, to understand the previous day's work and special circumstances. Understand the arrival room, departure room, long-term room and VIP room of the day.

7, check the important room hygiene, to ensure the quality of service;

8. Decide and control the demand and supply standard of room supplies, and put forward the production plan of room service supplies, linen and employee uniforms;

9. Check the washing and receiving of employees' uniforms and linens daily to see if the quality meets the standards. Grasp the situation of linen loss and scrap, and make a new linen purchase application plan;

10, organize the preparation of departmental personnel, mini-bar income budget, formulate departmental expense consumption plan, organize the management department to fix property, and cooperate with the finance department to make inventory;

1 1, regularly arrange periodic cleaning plans such as carpet washing and curtain washing, and cooperate with the engineering department to seal the building according to the actual occupancy situation of the year;

12, responsible for communicating with relevant departments and coordinating all room maintenance and hotel building cleaning;

13. Organize the regular meeting of employees above the director level of the department every day, timely convey the work instructions conveyed by the general manager, summarize the shortcomings of the department in the work, and assign new tasks at the same time;

14, responsible for contacting substitute manufacturers of linen washing, workshop leasing, sanitation and disinfection suppliers;

15, complete the monthly report of the department at the end of each month, count the expenses of service supplies and cleaning supplies of the department, make a detailed analysis, explain the excess expenses and put forward a new reasonable plan;

16, formulate and implement departmental systems and plans and supervise their implementation;

17, according to the actual situation of hotel operation, cooperate with the catering department and other departments to arrange major festivals and important promotional activities.

18, do a good job in employee attendance system and control, ensure the planning and implementation of monthly training topics, and be responsible for reviewing, implementing and modifying the front office workflow.

Responsibilities of Housekeeping Department 13 1. Supervise, guide and coordinate all room service activities to provide standardized, procedural and institutionalized quality services for guests. Cooperate and supervise the sales control of rooms to ensure the maximum occupancy rate of rooms.

2. Responsible for the cleaning, repair and maintenance of guest rooms. Ensure that public areas conform to health standards, and ensure high-quality services and complete equipment. Manage room consumables, formulate room service budget, control room service expenditure, and do a good job in room cost accounting and cost control.

3, put forward the annual budget of all kinds of items in the guest room, and put forward the purchase list, including item name, brand, unit price, manufacturer and date of use.

4. Make staffing and staff training plans, and rationally allocate and dispatch manpower. Check employee's behavior, gfd, work attitude and work efficiency.

5, do a good job of coordination with the front office, control the room condition, improve the utilization rate of the room and the quality of service to the guests. Cooperate with engineering department to repair, maintain and manage guest room facilities and equipment.

6. Check the fire control and safety work on the floor and work closely with the security department to ensure the personal and property safety of the guests.

7. Draw up and report the annual work plan and quarterly work arrangement of housekeeping department. Appointment, removal, training, assessment, rewards and punishments of housekeeping supervisors and foremen.

8. Preside over the daily house morning meeting and monthly departmental business meeting. Handle complaints and develop friendly relations with guests in the same hotel. Check whether the VIP room meets the standards required by the hotel.

9. Complete other tasks temporarily arranged by the general manager.

Responsibilities of Housekeeping Department 14 1. Carry out the instructions of the general manager and complete the operation and service management of all departments and teams in housekeeping department.

Second, attend the morning meeting presided over by the general manager, report the work of the department, accept new instructions and convey them to subordinates; Preside over regular work meetings of departments, listen to reports and assign new work.

Third, according to the relevant policies of hotel management, be responsible for formulating the work plan of housekeeping department, and organize its implementation to ensure its realization.

Fourth, check the relevant customer service reports every day to master the room reservation, sales and guest dynamics; Master the room for major team meetings, master the arrival and departure of VIP guests, arrange, inspect and supervise them personally.

Five, responsible for the formulation of the post responsibility system of personnel at all levels in this department, the working procedures and service quality standards of each position in this department, and the formulation of departmental rules and regulations.

Six, responsible for the supervision and inspection of the implementation of various rules and regulations and the implementation of service procedures and service quality standards, to ensure the implementation.

Seven, responsible for formulating the standards of employees in this department, and cooperate with the personnel department to recruit employees in each position; Responsible for formulating the training plan of the department, strengthening professional training and ideological and moral education, organizing assessment and implementing the reward and punishment system.

8. Be responsible for establishing and improving the management system of articles, supplies and equipment in the housekeeping department, strictly managing the collection, storage and use, reducing costs and increasing income, and truly becoming a "housekeeper"; Do a good job in cloth towel consumption plan and purchase cloth towels regularly.

Personally arrange the inspection of VIP room to ensure all high standards; Welcome important guests to stay and visit guests; Visit old customers and sick guests.

Ten, the implementation of inspection management, daily check the quality of room service and make records; Patrol floors every day to inspect and supervise the work; Ensuring the hygiene and safety of guest rooms is the most basic management requirement.

Xi。 Listen carefully to the opinions and suggestions of guests and hotel management on room service; Handle important complaints from guests, solve problems and make up for possible adverse effects.

Twelve, timely communication with the relevant departments of the hotel, coordinate the relationship between the housekeeping department and various departments; Assist the engineering department to do a good job in maintenance, participate in the development of guest room renovation plan, and ensure that the guest room hardware equipment and facilities are in good condition.

Thirteen, in conjunction with the Ministry of security, to do a good job of fire control, to ensure that the fire equipment is in good condition, the fire escape is smooth; Strengthen public security management to ensure the safety of guest rooms and guests.

14. Coordinate with the front office, arrange guests' check-in, and organize employees to "rob the house" in time to ensure higher occupancy rate and efficiency.

Fifteen, strengthen the management of linen room, not only to ensure the quality of service, but also to reduce costs, and strive to create a "green room."

Sixteen, care about the lives of employees, improve the quality of employees, listen to the opinions and suggestions of employees, create a good working atmosphere, and form a good team.

Seventeen, complete other tasks assigned by the superior. Assist the financial department to formulate the sales budget and cost control budget, and complete the annual budget work.

Responsibilities of Housekeeping Department 15 1, fully responsible for all work matters of Housekeeping Department in the front office;

2. Analyze relevant market plans, formulate departmental work plans and complete work reports;

3. Responsible for maintaining the daily management of OTA, so that the room can reach the occupancy rate of xxx and get the room income of xxx;

4. Supervise the heads of subordinate departments, assign tasks, clarify job responsibilities, and adjust work deployment at any time;

5. Maintain good guest relations, handle guest complaints independently and effectively, and improve customer satisfaction.

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